Information Technology Associate

Job Title: Information Technology Associate

Worksite Location: 105 2nd Street, Suite 2A, Hallowell, ME 04347

Job Description

• Performing regular maintenance, troubleshooting, and support for the application stack, administering enterprise Windows endpoints and systems, and providing Tier 2/3 troubleshooting
• Providing support to the development and maintenance of various IT-related initiatives
• Managing the Jira IT Helpdesk
• Managing PC repairs and in-house maintenance, including configuring and troubleshooting LAN/WAN infrastructure using routers and switches
• Creating documentation, knowledge-based articles, and training guides
• Developing standard orientation kits
• Conducting training sessions on software
• Managing day-to-day MCD Global IT operations to ensure compliance with overall IT policies, standards, and practices
• Administering cloud-based productivity and identity platforms, including user lifecycle management, conditional access policies, and identity governance through scripting automation, and administering user identities and accounts using Active Directory
• Deploying and managing endpoints using mobile device management tools, including application packaging, compliance policies, and automated provisioning
• Building and maintaining automated workflows using workflow automation and form-based application tools via REST API integrations
• Managing permissions, site architecture, and document library structures within a collaboration platform for secure organizational collaboration
• Monitoring and responding to cybersecurity incidents using endpoint detection and response tools and identity audit logs
• Administering Jira, including project configuration, automation rules, workflows, and permission schemes, and managing a knowledge management platform including spaces, pages, and permissions for organizational knowledge management

May Telecommute

Minimum Requirements

Bachelor’s (or foreign educ. equiv.) Degree in Information Technology or a related field plus one (1) years’ experience in the job offered or related occupation.

Special Skill Requirements:

a. Configuring and troubleshooting LAN/WAN infrastructure using routers and switches b. Administering enterprise Windows endpoints and systems, providing Tier 2/3 troubleshooting c. Administering user identities and accounts using Active Directory

Base Salary: $61,838 per annum. 40 hours per week; M-F.