Operations Manager

Operations Manager McCorquodale Transfer Pay: $30.00-$35.00 per hour, based on experience Job Type: Full-Time Work Location: In Person Schedule: Monday–Friday, with additional hours and schedule flexibility as operational needs require Travel: Approximately 30–40% Position Summary McCorquodale Transfer is seeking an experienced, hands-on Operations Manager to oversee daily moving, transportation, and warehouse operations while actively supporting crews in the field. This is a working management position that requires a balance of operational leadership, customer service, logistics coordination, and physical labor. The Operations Manager is expected to lead by example, regularly working alongside crews, operating moving trucks, handling furniture and household goods, and performing the responsibilities of a Crew Leader or Professional Mover as needed. The ideal candidate is a proactive, solutions-oriented leader who can manage multiple priorities, develop employees, maintain operational efficiency, and deliver the exceptional service standards expected by McCorquodale Transfer. Essential Duties and Responsibilities Operations Management & Logistics

• Oversee daily moving, transportation, and warehouse operations to ensure efficiency, productivity, and customer satisfaction.
• Coordinate crew schedules, dispatch assignments, truck availability, and daily operational needs.
• Plan and adjust routes, staffing, and equipment assignments to accommodate changing business demands.
• Monitor job progress throughout the day, addressing delays, staffing concerns, and operational challenges as they arise.
• Ensure jobs are completed safely, efficiently, and in accordance with company standards.
• Assist with operational budgeting, labor management, expense monitoring, and resource allocation.
• Identify opportunities to improve workflows, productivity, service quality, and operational profitability.

Field Operations & Hands-On Crew Support

• Actively participate in daily field operations, including residential and commercial moves, deliveries, installations, and other assigned services.
• Perform the duties of a Crew Leader, Professional Mover, or Driver whenever operational needs require additional support.
• Safely operate company vehicles, including moving trucks, in accordance with licensing requirements, DOT regulations, and company policies.
• Load, unload, pack, wrap, protect, transport, and position furniture, household goods, and other customer property.
• Assist with furniture assembly, disassembly, and placement as required.
• Lead crews on job sites, ensuring proper handling techniques, efficient workflows, and professional customer interactions.
• Respond to unexpected staffing shortages, job complications, and customer needs by providing direct assistance in the field.
• Maintain a consistent presence in the field to evaluate crew performance, reinforce expectations, and ensure service quality.

Team Leadership & Employee Development

• Supervise, coach, and support drivers, movers, crew leaders, and warehouse personnel.
• Provide hands-on training in proper moving techniques, equipment operation, customer service, safety procedures, and company standards.
• Conduct regular performance evaluations and provide constructive feedback to support employee development.
• Address employee performance, attendance, conduct, and safety concerns in coordination with Human Resources.
• Assist with onboarding, training, and developing new employees.
• Promote accountability, teamwork, professionalism, and a positive work environment.
• Lead by example by demonstrating a strong work ethic, operational knowledge, and a willingness to perform the same physical duties expected of field employees.

Customer Service & Client Relations

• Serve as a primary point of contact for customers regarding scheduling, service expectations, job progress, and operational concerns.
• Answer incoming calls, respond to customer inquiries, and provide timely updates throughout the moving process.
• Resolve customer complaints and service issues professionally and efficiently.
• Communicate directly with customers at job sites to ensure service expectations are understood and met.
• Maintain strong relationships with clients, interior designers, and other business partners.
• Ensure crews consistently deliver a professional, courteous, and high-quality customer experience.
• Address damages, service concerns, and other customer-related incidents in accordance with company procedures.

Equipment, Inventory & Safety

• Oversee the proper use, inspection, cleanliness, and maintenance of company vehicles, equipment, and moving supplies.
• Ensure trucks are appropriately stocked, maintained, and prepared for daily operations.
• Monitor inventory, supplies, and equipment availability to support operational needs.
• Enforce safe lifting practices, proper loading techniques, equipment handling procedures, and company safety standards.
• Ensure compliance with applicable DOT requirements, transportation regulations, and company policies.
• Identify and promptly report vehicle concerns, workplace hazards, accidents, injuries, and property damage.
• Ensure employees are properly trained and equipped to perform their assigned duties safely.

Administrative Responsibilities & Communication

• Maintain accurate operational records, job documentation, scheduling information, and required reports.
• Monitor operational performance indicators, including labor efficiency, job completion, customer satisfaction, and service quality.
• Review crew performance, job hours, and operational expenses to identify areas for improvement.
• Maintain consistent communication with field employees, customers, management, and other departments.
• Collaborate with sales, warehouse, administrative, and leadership teams to ensure smooth daily operations.
• Respond to calls, messages, and operational issues promptly throughout the workday.
• Perform additional duties as assigned to support business and operational needs.

Required Qualifications

• Minimum of five years of experience in operations, logistics, transportation, moving services, or a related field, preferably including supervisory or management responsibilities.
• Previous experience in the moving, transportation, furniture delivery, or logistics industry strongly preferred.
• Valid driver's license and acceptable driving record in accordance with company requirements.
• Ability to safely operate company vehicles and meet applicable licensing and DOT qualification requirements.
• Demonstrated ability to supervise, train, and motivate employees in a fast-paced, physically demanding environment.
• Strong organizational, scheduling, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities while maintaining professionalism and attention to detail.
• Proficiency in Microsoft Office and the ability to learn company scheduling, reporting, and operational systems.
• Willingness and ability to perform physical moving duties and work directly alongside field crews.
• Ability to travel approximately 30–40% as required by business needs.

Physical Requirements & Work Environment

• This is a physically active management position requiring regular participation in moving, loading, unloading, and transportation activities.
• Must be able to lift, carry, push, pull, and maneuver heavy furniture, equipment, and household goods, with appropriate assistance and equipment when necessary.
• Must be able to stand, walk, bend, kneel, reach, climb, and perform repetitive physical movements throughout the workday.
• Must be comfortable working indoors and outdoors in varying weather conditions, including heat, cold, and humidity.
• Must be able to enter and exit moving trucks, navigate stairs, and work in residential, commercial, and warehouse environments.
• Must be able to operate moving equipment and company vehicles safely.
• Must be available to work extended hours or adjusted schedules when operational demands require.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)

Position Expectations The Operations Manager is expected to maintain a strong presence in daily field operations and lead through direct involvement. While scheduling, communication, reporting, and administrative oversight are important components of the role, this position is not exclusively office-based. Successful performance requires the ability to transition between management responsibilities and hands-on fieldwork, including leading crews, driving trucks, moving customer property, training employees, and resolving operational issues in real time. The Operations Manager must demonstrate flexibility, accountability, sound judgment, and a commitment to maintaining McCorquodale Transfer's standards for safety, professionalism, and exceptional customer service.