Bingo Program Manager

Description Join McAlister Institute, a 49-year beacon in San Diego's Recovery Community.

The Bingo Program Manager reports directly to the Chief Financial Officer (CFO) and is responsible for the overall management and administration of bingo operations, including regulatory compliance, financial oversight, inventory management, guest relations, promotions, and volunteer coordination. This position plays a key role in maintaining a welcoming, efficient, and profitable bingo operation while supporting the mission and values of McAlister Institute.

Benefits for YOU:

• 13 paid annual holidays, including your birthday; 12 paid vacation days, paid sick leave
• 403(b) Retirement Plan + up to 6% Employer Match
• Health Insurance available the first of the month following 30 days of employment – 85% of SHARP medical premiums paid by McAlister
• EAP for you and members of your household
• Public Service Loan Forgiveness eligibility

Key Responsibilities:

Bingo Operations & Compliance

• Manage daily bingo hall operations in accordance with all local gaming laws, regulations, and organizational policies.
• Reconcile bingo sales, approve jackpots and payouts, and ensure all required documentation is completed accurately and timely.
• Monitor game operations to ensure fairness, security, and operational efficiency.
• Maintain a clean, safe, and organized bingo facility.
• Implement and maintain procedures for inventory control, merchandise ordering, receiving, sales tracking, and recordkeeping.

Financial Management

• Review operational and financial reports regularly.
• Identify opportunities to increase revenue and improve operational efficiency.
• Monitor inventory levels and maintain adequate supplies for ongoing operations.

Guest Relations & Community Engagement

• Foster a positive, welcoming atmosphere for guests and staff.
• Address customer concerns, inquiries, and issues promptly and professionally.
• Develop and implement promotional campaigns, special events, and engagement initiatives designed to increase attendance and guest participation.
• Maintain guest attendance records and databases.

Volunteer Leadership

• Recruit, train, supervise, and support volunteers.
• Maintain volunteer schedules, rosters, and service-hour records.
• Provide ongoing coaching and feedback to ensure high standards of customer service and operational excellence.

Organizational Responsibilities

• Support and uphold the mission, values, and goals of McAlister Institute.
• Comply with all agency policies, procedures, training requirements, and standards of conduct.
• Perform other duties as assigned.

Requirements

• Minimum two (2) years of bingo hall experience.
• Previous supervisory, leadership, or staff/volunteer training experience.
• Strong organizational, customer service, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of cash handling, recordkeeping, inventory management, and financial reconciliation practices.
• Must be able to satisfy all applicable pre-employment requirements, including those required by law, regulation, contract, or agency policy.
• Ability to work flexible schedules, including evenings, weekends, and special events as needed.
• Must comply with all agency and contract requirements related to training, certifications, reporting, and public health standards.

Preferred Qualifications

• Bilingual proficiency (English/Spanish preferred).
• Experience developing promotions, events, or community engagement activities.
• Nonprofit or gaming operations experience.

Equal Opportunity Employer:

McAlister Institute is committed to creating a diverse environment and we are proud to be an equal-opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, any other non-job-related factors, and other characteristics protected by local, state, or federal anti-discrimination law covering employment.

Reasonable Accommodations:

McAlister Institute is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact jobs@mcalisterinc.org., for more information. Please include your name and position you are applying for.

Work Authorization Requirement:

Applicants must be legally authorized to work in the United States at the time of application. McAlister Institute does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Pre-Employment:

All employment offers are contingent upon successful completion of pre-employment requirements including a background screening consistent with applicable laws and contractual requirements. Certain criminal history information may affect eligibility for specific positions where permitted or required by applicable law, regulation, licensing standards, or contractual requirements. Following a conditional offer of employment, candidates may be required to complete job-related medical examinations, physical examinations, or other pre-employment testing consistent with applicable federal, state, and local laws. Candidates must be able to satisfy all applicable contractual, regulatory, licensing, and program eligibility requirements for the position.

General Information & Considerations:

Placement on the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications.

Current McAlister Institute employees may receive priority consideration for positions when they meet essential qualifications.

To Staffing and Recruiting Agencies:

We do not solicit staffing or agency contacts for our recruitment needs. Our careers site is only for individuals seeking a job at McAlister. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes. Any such submissions will be considered unsolicited and will be ignored to prioritize our own process. We are non-profit and are mindful agents of our resources. We do not accept unsolicited resumes or applications from agencies.