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AA
Utilities Allocations / Petitions Management Assistant II
Anne Arundel County
Anne Arundel County, MD
- $33.98 to $66.01 USD / hour
…responsible for oversight and support of the allocation/petitions program. The allocation/petitions program requires compliance with complicated legislation and review of complex financial…
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AA
Solid Waste Equipment Operator IV
Anne Arundel County
Anne Arundel County, MD
- $26.38 to $42.91 USD / hour
…to maintain fill sequence grades as determined by Landfill Manager through the GPS integrated system within the track-type tractors (Caterpillar D6 or equivalent) and the landfill waste…
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Senior Manager - Cybersecurity Compliance
CVS Health
Bismarck, ND
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
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KS
Packaging and Sanitation Technician
Kelly Services
Hillsboro, ND
- $20 to $22 USD / hour
Adhere to Kelly’s safety policies and support the company’s safety program. Quality Assurance:
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RN Utilization Review Care Manager PRN
Intermountain Health
Bismarck, ND
Average 2 days per week; 2 weekends per 8-week schedule
Added just now
CI
Inspector I (2nd shift)
Caterpillar, Inc.
West Fargo, ND
- $20.53 to $26.13 USD / hour
Must possess ability to learn new tasks and able to read/write and interpret standard work instructions · 2nd shift Work Hours: 4:15pm-2:45AM2nd shift will receive an additional 7% night shift premium
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Manager Material Requirements Planning
Caterpillar, Inc.
West Fargo, ND
Caterpillar Remanufacturing Division (Reman) has an exciting opportunity for a Material Requirements Planning Manager located in our Fargo, ND facility. This position maintains production…
Added 1 min ago
RN Care Manager
Intermountain Health
Bismarck, ND
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 1 min ago
RN Care Manager
Intermountain Health
Bismarck, ND
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 5 mins ago
Retail Territory Manager
Mondelez International
Norfolk, NE · South Sioux City, NE
As a Retail Territory Manager, you’re the heartbeat of Mondelēz’s in-store success. You lead the charge in delivering world-class Direct Store Delivery (DSD) execution - bringing beloved…
Added 5 mins ago
CH
Environmental Services Technician
Catholic Health Initiatives
Kearney, NE
- $15.67 to $22.14 USD / hour
Must have ability to work effectively, efficiently and collaboratively in a diverse and multi-cultural environment
Added 5 mins ago
Senior Manager - Cybersecurity Compliance
CVS Health
Lincoln, NE
The Senior Manager of Cybersecurity Compliance will lead and execute strategic initiatives related to Regulatory Compliance for CVS Health’s Enterprise Information Security team, guiding…
Added 5 mins ago
Merrill Advisor Development Program - Financial Advisor: Mountain Plains Market
Bank of America
Lincoln, NE · Omaha, NE
…perspectives, ideas and experiences, helping to create a work community that is culture driven, resilient, results focused and…
Added 5 mins ago
RN Utilization Review Care Manager PRN
Intermountain Health
Lincoln, NE
Average 2 days per week; 2 weekends per 8-week schedule
Added 5 mins ago
RN Care Manager
Intermountain Health
Lincoln, NE
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 5 mins ago
RN Care Manager
Intermountain Health
Lincoln, NE
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 5 mins ago
Corporate Financial Reporting Accountant I
Nelnet
Lincoln, NE
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes…
Added 9 mins ago
Crisis/Access Specialist - TVC
Northern Lakes Community Mental Health Authority
Traverse City, MI
Must have a master's degree in social work, psychology, or counseling from an accredited university · Must have licensure with the State of Michigan as a licensed professional
Added 15 mins ago
Multi-Site Maintenance Supervisor - Heather Ridge
Thrive Communities
Lynwood, WA
Must have basic computer skills with the ability to input data and notes in English into software programs
Added 15 mins ago
BP
Area Chief of Staff Veterinarian
Banfield Pet Hospital
Henderson, NV
- $142,175 to $205,364 USD / year
…veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary…
Added 15 mins ago
AC
Account Development Executive
Aston Carter
Reno, NV
- $27 USD / hour
This role supports the launch of a new delivery partner program in the Reno and Tahoe area by recruiting local businesses to join a hub-based last mile delivery network. You will focus on…
Added 15 mins ago
BP
Area Chief of Staff Veterinarian
Banfield Pet Hospital
Las Vegas, NV
- $142,175 to $205,364 USD / year
…veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary…
Added 15 mins ago
BP
Area Chief of Staff Veterinarian
Banfield Pet Hospital
Las Vegas, NV
- $142,175 to $205,364 USD / year
…veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary…
Added 15 mins ago
Merrill Advisor Development Program - Financial Advisor: Nevada Market
Bank of America
Las Vegas, NV · Henderson, NV · Incline Village, NV · Reno, NV
…backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and…
Added 16 mins ago
1
Senior Director of Implementation
1Password
Remote, United States
- $192,000 to $288,000 USD / year
…trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.…

McAfee, Inc.

Customer Experience Lab Support Expert

Frisco, TX, United States

$54,080 USD / year

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Job details

Pay: $54,080 USD / year
Posting language: English
Posted: Nov 10, 2026

Original job description

Role Summary

Do you like solving problems for customers? Do you enjoy optimizing process? Do you want to be part of a new in-house team of troubleshooting customer service support agents to transform the Customer Experience Lab as we optimize the customer experience and execute process and system optimization initiatives? If so, this may be the role for you.

As a Support Expert with the Customer Experience Lab at McAfee, you own the customer and expert experience feedback loop. You’ll assist customers with complex issues, identify product and process defects, conduct experiments to determine best in class solutions, partner with Engineering and other teams to implement improvements, assist with defining system requirements, conduct universal acceptance testing of new process or system designs, and partner with the Vendor Manager Organization and frontline teams to drive change. Your ability to foster continuous improvement for both the customer and expert experiences will be key to your success in the role.

This position is based in Frisco, TX. You will be required to be onsite in our Frisco, TX office 5 days per week. We are only considering candidates within a commutable distance to Frisco and are not offering relocation assistance at this time.

Position Details

About the role:

Engage with customers to guide them through resolution and keep them updated on progress of issue resolution
Communicate process, system, and performance improvement recommendations effectively to stakeholders at all levels, ensuring understanding, engagement, and support
Troubleshoot complex issues, identify root cause, and conduct experiments to find potential solutions and improve processes
Identify failure points in the customer and agent experiences and participate in continuous refinement
Conduct pilot testing of new processes and system designs, identifying experience barriers and potential solutions
Collaborate with other departments to ensure alignment and buy-in for process, system, and performance improvement recommendations
Serve as subject matter expert for stakeholders and Vendor Manager Organization
Utilize data to identify areas for improvement, measure success, and guide decision-making
Quantify impact of recommended changes

About you:

1+ years (we'd love more!) of experience in process and performance improvement
3+ years (we'd love more!) experience in technology related technical support type role
Excellent technical troubleshooting skills
Strong analytical skills with ability to leverage and interpret data to drive decisions and measure the impact
Independent thinker with focus on achieving organizational goals through process optimization
Strong written and verbal communication skills for both customer and cross-functional audiences
Effective presentation skills
Thrive in fast-paced, dynamic environment with changing priorities. Proactive in improvement opportunity identification and driving continuous enhancement of processes and performance
Enjoy working in a collaborative and supportive work environment

#LI

Company Overview

McAfee is a leader in personal security for consumers. Focused on protecting people, not just devices, McAfee consumer solutions adapt to users’ needs in an always online world, empowering them to live securely through integrated, intuitive solutions that protects their families and communities with the right security at the right moment.

Company Benefits and Perks

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.:

Bonus Program
401k Retirement
Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
Paid Parental Leave
Support and Community Involvement
14 Paid Company Holidays
Unlimited Paid Time Off for Exempt Employees
96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

We're serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Pay Range

The anticipated compensation for this position is USD $54,080.00/Yr. - USD $88,842.50/Yr. depending on experience and qualifications.

Job Applicant Privacy Notice

Please click here to view and download the Job Applicant Privacy Notice, which applies to all McAfee job applicants who are residents of the state of California.

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More about this job

Skills

Customer experience
Troubleshooting
Customer service
McAfee
Assist customers
Process improvement
Communicate with customers
Troubleshoot
Improve business processes
Decision making
Technical support
Analytical skills
Manage quantitative data
Communication skills
Presentation skills

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Work requirements

Jobs in the United States