Quality Trainer

We are hiring now for a Quality Trainer!

SMTC Corporation was founded in 1985. SMTC is a mid-size provider of end-to-end electronics manufacturing services (EMS) including PCBA production, systems integration and comprehensive testing services, enclosure fabrication, as well as product design, sustaining engineering and supply chain management services. SMTC has facilities in the United States, Mexico, China and Canada. Services extend over the entire electronic product life cycle from the development and introduction of new products through to the growth, maturity and end-of-life phases.

Benefits Highlights:

*401K with company match *PTO, Paid Holidays *Tuition Reimbursement *Medical HRA Plan *Short term/Long term Disability Insurance, etc.

Summary:

The Quality Trainer is responsible for coordinating and delivering technical training, certification, and qualification activities that support quality, compliance, and operational requirements within a high-reliability electronics manufacturing environment. This role conducts employee training, maintains qualification and certification records, monitors training compliance, and supports workforce qualification requirements in accordance with customer requirements, industry standards, quality management system requirements, and company procedures. The Trainer serves as a technical training resource by providing IPC certification training, supporting employee qualification activities, maintaining training documentation, and assisting departments with training and compliance-related requirements. This position plays an important role in supporting audit readiness, employee competency, and manufacturing quality objectives.

Essential Functions:

• Deliver technical training, certification, recertification, and qualification activities in support of manufacturing, quality, and operational requirements.
• Deliver IPC certification and recertification training programs in accordance with applicable industry standards and company requirements.
• Verify and document employee qualifications through certification testing, OJT completion, and compliance with established training requirements.
• Administer employee qualification, certification, and training compliance programs, including maintenance of qualification matrices, certification status, retraining requirements, and competency records.
• Enter, maintain, and audit employee training records, certifications, qualification data, and related documentation within FactoryLogix and other approved systems to ensure accuracy, completeness, and compliance.
• Coordinate training schedules, certification activities, and qualification requirements with supervisors and managers to support workforce readiness and operational requirements.
• Verify employee compliance with customer, company, regulatory, and industry training requirements.
• Support implementation of training and qualification requirements associated with new products, process changes, customer requirements, and certification updates.
• Support customer, certification, and regulatory audits by providing training records, qualification evidence, certification documentation, and compliance-related records.
• Serve as a resource regarding IPC standards, certification requirements, qualification processes, and training compliance expectations.
• Maintain IPC training materials, certification resources, and qualification documentation in accordance with applicable standards and company requirements.
• Support continuous improvement initiatives related to qualification management, certification compliance, training administration, record accuracy, and workforce qualification processes.

Competencies:

• Technical Training Delivery: Ability to develop, coordinate, and deliver technical training programs that support manufacturing, quality, and operational requirements.
• IPC Certification Administration: Ability to administer IPC certification, recertification, and qualification programs in accordance with industry standards.
• Training Administration: Ability to manage employee training records, qualification matrices, certification status, and compliance documentation.
• Training Compliance: Ability to monitor employee qualification requirements and ensure compliance with customer, regulatory, and company standards.
• Employee Competency Development: Ability to evaluate employee competency through certification testing, qualification activities, and on-the-job training (OJT).
• Manufacturing Process Knowledge: Working knowledge of electronics manufacturing processes, IPC standards, and production workflows to support effective training.
• Quality Management Systems (QMS): Knowledge of Quality Management System requirements, regulatory standards, and training compliance expectations.
• Technical Proficiency: Proficiency using FactoryLogix, Learning Management Systems (LMS), Microsoft Office applications, and training management systems.
• Presentation & Facilitation: Ability to effectively present technical information and facilitate classroom, hands-on, and one-on-one training sessions.
• Organization: Ability to coordinate multiple training schedules, certification requirements, and documentation while maintaining accuracy.
• Attention to Detail: Ability to maintain accurate qualification records, certification status, and controlled training documentation.
• Continuous Improvement: Ability to identify opportunities that improve training effectiveness, qualification processes, and workforce capability.
• Cross-Functional Collaboration: Ability to work effectively with Manufacturing, Engineering, Quality, Operations, and Leadership to support workforce readiness.

Qualifications:

• Education:
• Bachelor's degree in Training & Development, Education, Organizational Development, Business Administration, or a related field preferred.
• Equivalent combination of education, IPC certifications, and directly related manufacturing, quality, or technical training experience may be considered.
• Certifications:
• Certified IPC Trainer (CIT) certification in IPC-A-610 and IPC J-STD-001. Required
• IPC-600 CIT Certification. Preferred.
• IPC-A-620 CIT Certification. Preferred.
• IPC-7711/7721 CIT Certification. Preferred.
• Train-the-Trainer Certification. Preferred.
• AS9100 Internal Auditor Certification. Preferred.
• Lean Six Sigma Yellow Belt or higher. Preferred.
• Experience:
• Minimum of five (5) years of experience in electronics manufacturing, aerospace manufacturing, quality, engineering, training, or a related technical environment.
• Experience developing, delivering, and managing technical training programs.
• Experience administering employee qualifications, certifications, and competency assessments.
• Experience supporting AS9100, ISO9001, ISO13485, ISO14001 or similarly regulated quality management systems.
• Experience utilizing FactoryLogix, Learning Management Systems (LMS), or equivalent training management platforms.
• Strong understanding of electronics manufacturing processes, IPC standards, and quality requirements.
• Strong verbal, written, presentation, and facilitation skills.

Physical Requirements:

• Ability to sit for extended periods while performing computer-based work.
• Ability to use a computer, keyboard, mouse, telephone, and other office equipment for prolonged periods.
• Ability to communicate effectively in person, by telephone, and through electronic communication methods.
• Ability to occasionally stand, walk, bend, reach, and lift office materials up to 25 pounds.
• Ability to visually review documents, reports, spreadsheets, and computer displays with or without corrective lenses.
• Ability to move throughout office and production areas as business needs require.

Mental Requirements:

• The employee is required to exercise sound judgment, analytical thinking, and problem-solving skills in a professional business environment.
• The role requires the ability to prioritize multiple responsibilities, manage competing deadlines, interpret and analyze information, and make decisions consistent with organizational objectives.
• Employees must effectively communicate with internal and external stakeholders, maintain confidentiality where appropriate, and adapt to changing business needs.
• The position requires sustained concentration, attention to detail, and the ability to work independently while maintaining productivity and accuracy.

Work Environment:

• Work is performed in a combination of professional office, electronics manufacturing, remote, and travel-based environments. Responsibilities may require regular interaction with production areas, exposing employees to moderate noise levels, fluctuating temperatures, production equipment, soldering operations, automated machinery, and general manufacturing activity. Duties may involve extended periods of sitting, standing, walking, bending, computer-based work, and occasional lifting or movement of materials consistent with job responsibilities. Employees entering production or controlled areas are required to follow all environmental, safety, ESD, quality, and equipment-handling procedures, including the use of SMTC-provided ESD-safe items where applicable. The role also requires travel between company locations, customer sites, or other business-related destinations as needed, as well as the ability to maintain a safe and secure remote workspace with reliable internet access when working remotely. Employees must remain attentive and compliant with all operational, safety, quality, confidentiality, and company policy requirements across all work environments.

Travel: 0-10% of the time based on business needs.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. SMTC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, disability, veteran status, genetic information or other protected status. If you require assistance completing this application due to a disability, please contact Human Resources to ask for an accommodation or an alternative application process.