Jobs in the United States

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Added 6 mins ago
WF
Treasury Management Sales Support Analyst
Wells Fargo
MARLTON, NJ
- $28.85 to $52.4 USD / hour
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
Added 7 mins ago
Business Analyst-Business Banking Marketing
JPMorgan Chase
Jersey City, NJ
…the checking account acquisitions portfolio, overseeing all programs & channels. You will leverage and optimize the Budget Tracker to build out premium spend across different tiers, model…
Added 7 mins ago
Lead Decision Support Analyst – Python Developer
Highmark Health
Trenton, NJ
Develop and foster internal relationships across the corporation. Provide analytic and consultative support to a broad spectrum of internal customer areas and external business partners.
Added 7 mins ago
PBM Contract& Rebate Analyst
Lumicera Health Services
Trenton, NJ
3-5 years of managed care/pharmacy benefits management or pharmaceutical experience required
Added 8 mins ago
Senior Decision Support Analyst, Reporting Solutions
Highmark Health
Trenton, NJ
As a Senior Analyst, you will manage reporting solutions throughout their entire lifecycle - from concept and requirements gathering through design, testing, implementation, and…
Added 8 mins ago
Clinical Excellence Provider Data Technical Analyst
Intermountain Health
Trenton, NJ
Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
Added 26 mins ago
Supervisory Program Analyst
Bureau of Labor Statistics
Suitland, MD
To be creditable, specialized experience must have been equivalent to at least the next lower grade level · GS-14: Applicants must have 52 weeks of specialized experience equivalent to at least the next lower grade level, GS-13, in the federal service
Added 26 mins ago
Photonics Systems Analyst
Trinzic
Greenbelt, MD
KBR is seeking a Photonics Systems Analyst with a strong background in reliability testing of photonic devices, fiber-optic components, and laser systems. The ideal candidate will have deep…
Added 26 mins ago
Management and Program Analyst
Department Of Energy
Germantown, MD
Summary This position is part of the Office of Management, Department of Energy. As a Management and Program Analyst, you will you will analyze and evaluate the effectiveness and efficiency…
Added 26 mins ago
Cyber Defensive Analyst
Huntington Ingalls Industries
Fort Meade, MD
Must possess an active TS/SCI/Polygraph for consideration
Added 26 mins ago
TechSIGINT Analyst / SME
Leidos
Annapolis Junction, MD
Hybrid flexibility available: candidates may work remotely up to two days per week, contingent upon work tasking and mission requirements · Clearance Required: Must have an active TS/SCI with Polygraph
Added 48 mins ago
BH
Senior IT Business Analyst
Banner Health
Remote, United States
- $31.18 to $51.96 USD / hour
…Platform , a critical multi-year initiative designed to streamline operations, enhance self-service capabilities, and support Banner's mission of making healthcare easier so life can be…
Added 48 mins ago
Program and Planning Scheduling Analyst - Level 4
Northrop Grumman
Chandler, AZ
Must have the ability to obtain and maintain a U.S
Added 1 hour ago
Innovation Analyst
Signature Aviation
Almont, CO
Experience in commercial operations, customer experience, sales, marketing, loyalty, digital products, or revenue management environments.
Added 1 hour ago
Wholesale Voice & Internet Analyst
Comcast
Englewood, CO
Candidate must have demonstrated experience interacting with all levels of management and be comfortable interacting with customers
Added 1 hour ago
Cyber Intelligence Intern - Summer 2027
Lockheed Martin
Colorado Springs, CO
Lockheed Martin Space is seeking a Cyber Intel Analyst Intern for Summer 2027 for the GPS Control Segment team in Colorado Springs solving challenges in supporting our customer’s mission of…
Added 1 hour ago
Quality Analyst - Outpatient, Healthcare
EXL Talent Acquisition Team
United States
This is a remote opportunity. The Quality Analyst oversees work performed by the Outpatient audit program to ensure that EXL’s standard of accuracy is met. Audits are performed by…
Added 2 hours ago
Property Analyst
Citizens
Conshohocken, PA
The Property Analyst helps identify appropriate business solutions with strategic tracking and thinking to support business requirements. The Property Analyst is also responsible for…
Added 2 hours ago
International tax analyst
Westinghouse Electric Company
Cranberry Township, PA
Added 2 hours ago
FINANCIAL MANAGEMENT ANALYST
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Added 2 hours ago
Senior Business Analyst - Hybrid
MSys Inc.
Harrisburg, PA
*** Webcam interview*** Long term contract Hybrid***(2 Days per week onsite required)
Added 2 hours ago
Security Specialist
One Federal Solution
Auburn, WA
One Federal Solution is seeking an Analyst to support our Federal Government client in the Personal Identity Verification (PIV) Card Credentialing Office located in Auburn, VA. The PIV…
Added 2 hours ago
PIV Specialist
One Federal Solution
Washington, DC
One Federal Solution is seeking an Analyst to support our Federal Government client in the Personal Identity Verification (PIV) Card Credentialing Office located in Washington, DC. The PIV…
Added 2 hours ago
Security Specialist
One Federal Solution
Kansas City, MO
One Federal Solution is seeking an Analyst to support our Federal Government client in the Personal Identity Verification (PIV) Card Credentialing Office. The PIV Specialist will provide…
Added 2 hours ago
Applications Development Tech Lead Analyst
Citi
TAMPA, FL · Tampa, FL · Tampa
DUTIES: Establishes and implements new or revised application systems and programs in coordination with the Technology team, performing application systems analysis and programming…

Mazda North American Operations

Analyst, Owner Experience

Remote, United States

Apply on wd5.myworkdaysite.com About employer

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description

The Owner Experience Analyst plays a key role in advancing Mazda's owner experience and by transforming customer, dealer, operational, and loyalty data into actionable business insights. This role supports the development, implementation, measurement, and continuous improvement of initiatives designed to strengthen customer satisfaction, loyalty, retention, and advocacy throughout the ownership journey. A significant responsibility of this role is the enhancement and maintenance of performance measurement frameworks for Owner Experience and a specific CX initiative. The Analyst will identify key performance indicators, develop scorecards and reporting methodologies, evaluate program effectiveness, and provide recommendations that support business decision-making. Working across corporate, field, and dealership stakeholders, this role facilitates meetings, supports workshops, delivers presentations, and drives alignment around customer experience objectives.

Major Responsibilities

(30%) Customer Experience Analytics
Analyze customer, dealer, loyalty, and operational data to identify opportunities to improve owner satisfaction, retention, and advocacy.
Identify trends, root causes, and emerging issues affecting the customer experience across the ownership lifecycle.
Develop actionable insights and recommendations for improving customer and dealer experience outcomes.
Evaluate the effectiveness of customer experience and loyalty initiatives using quantitative and qualitative analysis.
Translate complex information into clear business insights and recommendations for leadership and stakeholders.
Conduct ad hoc analysis to support strategic initiatives and business priorities
(30%) KPI Development Support & Analytics
Maintain performance measurement frameworks supporting Owner Experience, Loyalty, and CX cultural initiatives.
Identify and enhance key performance indicators (KPIs), success metrics, scorecards, and dashboards to evaluate program effectiveness.
Support the development of measurement methodologies and reporting structures where performance indicators do not currently exist.
Propose leading and lagging indicators that assess program adoption, sustainment, customer outcomes, and business impact.
Monitor and evaluate CX initiative activation efforts, dealership staff engagement, dealership participation, and long-term program effectiveness.
Provide ongoing performance analysis and recommendations that support program optimization and continuous improvement.
Prepare executive-level reporting, scorecards, business reviews, and performance summaries.
Present analytical findings and strategic recommendations to management and leadership teams.
(20%) Program Support & Strategic Initiatives
Support the planning, implementation, and ongoing management of customer experience, loyalty, and CX initiatives.
Collaborate with cross-functional teams to ensure alignment between program objectives, measurement strategies, and business outcomes.
Assist in the development of pilot programs, best practices, and performance improvement initiatives.
Track initiative performance, milestones, risks, and opportunities for improvement.
Support budget planning, expense management, and investment analysis for Owner Experience and specific CX initiatives, ensuring resources are aligned with strategic priorities and business objectives.
Support strategic planning activities related to customer experience and dealer engagement.
Research industry trends, competitive practices, and emerging customer experience methodologies to identify opportunities for Mazda.
(20%) Stakeholder Engagement, Facilitation & Communications
Facilitate meetings, workshops, working sessions, and collaborative discussions with internal stakeholders, field teams and dealers.
Deliver presentations and communicate performance insights, recommendations, and program updates to various audiences, including leadership, field personnel, dealer leadership, and external stakeholders.
Serve as a resource supporting dealership engagement, CX dealership activation activities, dealer CX personnel development, and best-practice sharing.
Build relationships across corporate, field, and dealer stakeholders to support customer experience and loyalty objectives.
Represent the Owner Experience team during meetings, conferences, workshops, and dealer-facing events, as needed .
Support executive communications and presentation development related to owner experience, loyalty, and CX initiatives.
Perform other duties as assigned
Comply with all policies and standards
The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job

Work Experience

3+ years experience in business analytics, customer experience, loyalty, marketing analytics, program management, or related field required
2+ years experience developing reports, scorecards, dashboards, or performance metrics required
Experience facilitating meetings, workshops, and stakeholder discussions preferred
Automotive/OEM industry experience in a corporate, field, or retail role preferred

Education

Bachelor Degree in Arts/Sciences (BA/BS) Marketing Preferred
Bachelor Degree in Arts/Sciences (BA/BS) or related field of study Preferred

Knowledge, Skills, Abilities

Analytical, statistical, and data-driven mind-set; detail-oriented work style with the ability to work cross-functionally & cross culturally (Intermediate-Advanced)
Capability to work both autonomously to derive insights and analytics from multiple data sources and work collaboratively to support a larger team in forming solutions to problems (Intermediate-Advanced)
Self-Motivated, flexible thinker, and outstanding communicator (Intermediate-Advanced)
Comfortable working in a fast-paced environment and influencing different personalities and perspectives (Developing-Intermediate)
Ability to organize and manage multiple tasks, manage multiple departments, often with competing goals, problem structuring and strategic problem-solving skills (Developing-Intermediate)
Microsoft Office skills (i.e., Word, Excel, PowerPoint, Outlook) (Intermediate-Advanced)
Written, verbal, interpersonal, and presentation skills, including the ability to tailor complex findings for leadership and operational audiences (Developing-Intermediate)
Ability to coordinate multiple projects and competing priorities simultaneously while meeting deadlines and delivering results (Developing-Intermediate)
Proficiency with dashboards and data visualization tools (e.g., PowerBI, Tableau), customer data platforms, survey tools, or statistical applications preferred (Developing-Intermediate)

Physical Demands

Stationary Position/Standing: Frequently
Move/Traverse: Frequently
Stationary Position/Seated: Frequently
Communicate/Talking: Constantly
Communicate/Hearing: Constantly
Repetitive Motions: Constantly
Seeing/Observing: Constantly

Travel Requirements

20% Flying Domestic: Essential

We support Remote work in the following states:

Alabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Pay Range $77,700.00 - $112,650.00Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.

Learn more about MNAO’s comprehensive benefits package here

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Jobs in the United States