Spa Desk Agent

We are seeking an exceptional Spa Desk Agent to join the Spa team at the Maybourne Beverly Hills. Maybourne operates some of the world’s most storied and extraordinary bespoke hotels, including Claridge’s, The Connaught, The Berkeley, The Emory, The Maybourne Beverly Hills and The Maybourne Riviera, alongside its longevity and wellness brand, Surrenne. At Maybourne, our purpose is to create stories of distinction through exceptional hospitality, thoughtful innovation, and experiences that feel both timeless and relevant. Across our collection, we honor the heritage of each hotel while continually shaping the future of luxury through personalized service, culinary excellence, and meaningful guest experiences. The Maybourne Beverly Hills embodies this vision with a warm welcome and contemporary California spirit. Blending Maybourne’s signature approach to service with the dynamic energy of Beverly Hills, the hotel offers inventive dining, modern comfort, and a celebrated sense of place. Distinctly Californian in character, The Maybourne Beverly Hills delivers an experience that is both effortlessly luxurious and uniquely its own.

Summary of Position As a Spa Desk Agent, you would be responsible for all reception and front desk duties within The Spa. This includes providing a 5-Star Spa experience from booking reservations, greeting/checking in guests, retail sales and checking out guests. Additional responsibilities include assisting with transitional cleaning of locker rooms and relaxation areas as needed to ensure the guest receive a relaxing and memorable Spa experience.

Roles and Responsibilities

• Provide 5 Star service to spa guests and members through greeting, guiding, and providing information, appointment scheduling, directions, care and general assistance to spa related circumstances in Spa Reservations.
• Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
• Ensure the highest quality of service through aiding in gift certificate sales, with guests, incoming calls, sales and resolving guest concerns.
• Retail support through restocking, inventory assistance and sales.
• Provide services to guests in a timely, courteous, and proficient manner.
• Assist providers with daily operations to support healthy teamwork and contribute to the success of the Spa.

Qualifications

• High school or equivalent education
• Ability to communicate clearly and speak, read, write and understand English
• 1-2 years of spa front desk experience.
• Excellent verbal communication skills.
• Pro-active awareness, sound judgment, common sense and conflict resolving skills.
• Efficient and well-organized; able to handle simultaneous, varied tasks.
• Assertive with an outgoing personality.
• Professional image in dress and poise.
• Knowledge of all spa service available.
• Promotion and sales oriented

Equal Opportunity Employer:

Maybourne is proud to be an Equal Employment Opportunity. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Job applicants with disabilities who need assistance or an accommodation in order to apply for a position (or their representative) should contact the HR department directly.

Who thrives here? At Maybourne, we are guided by three mindsets. You put people at the heart of everything you do, building genuine connections through warmth, collaboration and respect. You stay two steps ahead, bringing curiosity, ambition and attention to detail to every challenge, always looking for ways to improve. You make the magic happen, taking ownership, using your initiative and turning ideas into action with pride and creativity. Above all, you are passionate about creating stories of distinction and delivering excellence in every interaction.

The Maybourne Experience Maybourne is a place where exceptional people can do their best work. We foster a culture of creativity, entrepreneurial thinking and collaboration, empowering colleagues to grow, contribute and make a lasting impact. From tailored learning opportunities to cross-functional and cross-property career development, we are committed to helping you build a career as distinctive as the experiences we create.

A Rewarding Career with Maybourne At Maybourne, we offer a thoughtfully curated range of benefits designed to support your wellbeing, development and career journey.

Health & Wellbeing

• Company Matched Health Savings Plan (HSA)
• Flexible Spending Account (FSA)
• Paid Holidays
• Paid Time Off (PTO)
• Paid Sick Leave
• Employee Assistance Program (EAP)
• Parking
• Colleague Meals
• Employee Recognition Programs

Financial Care

• Company Matched 401(k) Plan
• Colleague Referral Incentive Program

Moments to Remember

• Exceptional colleague rates of $75 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ after 90 days of employment - immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*The Maybourne Beverly Hills participates in E-Verify.* *Selected benefits are subject to terms and conditions.