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ECH Field Engineer
TEKsystems
Detroit, MI
- $50 to $55 USD / hour
Reporting: ECH Field Engineer Manager, with a dotted line to a TGS Engagement Manager.
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Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
Detroit, MI
…systems and coordinates workflows across plan onboarding, ongoing operations and participant servicing-helping providers reduce manual work, improve accuracy and deliver more connected…
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Manager - SAP RAR
Deloitte
Detroit, MI
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
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Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Lansing, MI
…is ready to take on the challenge of supporting HR business operations by providing optimal and scalable technology…
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Account Manager
CVS Health
Lansing, MI
3+ years of account management, client management, healthcare operations, project management, or related experience.
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Senior Strategic Program Manager
Coinbase
Lansing, MI
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
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Associate Product Manager
FranklinCovey
Lansing, MI
2+ years of experience in product management, product operations, technical program management, implementation, solutions consulting, or a similar role at a software or technology company
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Product Operations Specialist
FranklinCovey
Lansing, MI
2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization
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Cyber Operate Manager - GCP Cloud DevOps Engineer
Deloitte
Detroit, MI · Lansing, MI · Grand Rapids, MI · Midland, MI
…Storage, Firestore, Identity and Access Management (IAM), Secret Manager, Google Cloud Load Balancing, Google Kubernetes Engine (GKE), virtual private clouds (VPCs), subnets, firewall…
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Training Content & Creative Development Specialist- Healthcare
RELX INC
Lansing, MI
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
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Project Manager - Fleet
CBRE
Lansing, MI
- $90,000 to $110,000 USD / year
As a CBRE Project Manager on theIntegrated Fleet Services (IFS) team, you'll run fleet telematics and vehicletechnology programs across North America, from technician mobilization…
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Cyber Operate Manager - Identity Security Architect & Product Engineering
Deloitte
Lansing, MI · Midland, MI · Grand Rapids, MI · Detroit, MI
…cyber capabilities, including the identity lifecycle, security operations, threat intelligence, application security business transformation, and continuous…
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Cyber Operate Manager - IAM PBAC Architect/Engineer
Deloitte
Detroit, MI · Grand Rapids, MI · Lansing, MI · Midland, MI
…cyber capabilities, including the identity lifecycle, security operations, threat intelligence, application security business transformation, and continuous…
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Commercial Enablement Manager
Norstella
Lansing, MI
Partner with Product Marketing, Revenue Operations, Solution Consulting, Customer Success, Sales Development, and business leaders to align content, process, systems, and manager…
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Civil - Senior Engineering Technician - BESS Job Details | Black & Veatch Family of Companies
Black & Veatch
Ann Arbor, MI
Black & Veatch Operations develops, deploys, and maintains global resources and capabilities that guide execution and process excellence across the organization. The foundation of Black &…
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Process Safety Management (PSM) & Quality Manager- Midland, MI Onsite
Cabot Corporation
Midland, MI
…their applications and the global trends that impact their…
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AA
Territory Manager, Product Assembly
Applied Adhesives
Grand Rapids, MI
- $100,000 to $120,000 USD / year
…leader in helping manage costs, reduce waste, and make entire operations run more efficiently. From adhesives, equipment, parts, and service, we have you…
Added 8 mins ago
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SOLAR TECHNICIAN III
Geronimo Power, LLC
Mascoutah, IL
- $38 to $45 USD / hour
…advanced field technician supporting safe, reliable, and efficient operations at the Bee Hollow solar facility. This role independently performs complex troubleshooting, corrective…
Added 8 mins ago
GP
SOLAR TECHNICIAN II
Geronimo Power, LLC
Mascoutah, IL
- $32 to $38 USD / hour
Geronimo Power is seeking a Solar Technician II to independently perform on-site operations, preventive and corrective maintenance, troubleshooting, repairs, and equipment replacement at…
Added 10 mins ago
Program Manager
Advanced Micro Devices, Inc
Austin, TX
We are seeking a highly organized, proactive, and adaptable Program Manager to support the Office of the Chief Marketing Officer. Reporting to the Chief of Staff, you will execute strategic…
Added 10 mins ago
Technical Program Manager
Advanced Micro Devices, Inc
Santa Clara, CA
We are seeking a Technical Program Manager to lead the planning and delivery of complex, cross-functional initiatives across Marketing Technology. This leader will connect marketing…
Added 17 mins ago
State Park Ranger
Idaho Division of Human Resources
Hagerman, ID
…purchasing procedures to ensure supplies are available for daily operations. Representing the park at meetings with user groups or partner organizations may also be part of your…
Added 17 mins ago
Birth Center Nurse Manager
Intermountain Health
Burley, ID
…leaders and other facility managers and departments, the nurse manager is key in ensuring excellent patient care, achieving financial objectives, and fostering leadership development. The…
Added 17 mins ago
Registered Nurse- Patient Aligned Care Team (PACT)
Veterans Affairs, Veterans Health Administration
Coeur d'Alene, ID
Added 17 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Meridian, ID
- $16.5 to $18.5 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…

Closed listing

Maximus

Workforce Manager

Lincoln, NE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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