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Added 5 mins ago
PA
Autonomous Vehicle Technician - Night Shift / HOURLY PAY up to $78
Prime Auto Cosmetics, Inc.
United States
- $22.8 to $78 USD / hour
…operation. The technician collaborates closely with engineering, operations, and field safety teams to resolve escalated issues, execute technical projects, and provide subject-matter…
Added 6 mins ago
HR
Maintenance Coordinator
Highmark Residential, LLC
Denver, CO
- $24 to $27 USD / hour
Help you achieve your goals by continuous professional development and regular career progression sessions
Added 6 mins ago
Program Manager
Clear Channel Airports, Inc.
Allentown, PA
The Program Manager is responsible for the independent leadership, development, and execution of complex, multi-project capital investment programs across the company's airport portfolio.…
Added 7 mins ago
A
General Laborer
Aerotek
Newman Lake, WA
- $23.19 to $25.05 USD / hour
subject to specific elections, plan, or program terms. If eligible, the benefits
Added 7 mins ago
A
Warehouse Material Handler
Aerotek
Las Vegas, NV
- $18 to $19 USD / hour
…items for transport, and supporting shipping and receiving operations in a modern warehouse environment. The position requires hands-on material handling, attention to detail, and the…
Added 9 mins ago
SA
Sr Technology Analyst - Enterprise Performance Management and FP&A
Southwest Airlines
Dallas, TX
- $114,200 to $126,900 USD / year
Required: Advanced-level experience, seasoned and specialized knowledge in information technology (IT) operations, programming, systems/software development or another IT related field
Added 9 mins ago
RC
Restaurant Leader
Raising Cane's
Edinburg, TX
- $60,000 to $70,000 USD / year
The Restaurant Leader is responsible for strategic direction for their restaurant and must maintain operations standards and drive results through people development, sales and profit…
Added 9 mins ago
Leasing Specialist-1
NRP Investments LLC
Austin, TX
…developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. For additional information, please visit…
Added 13 mins ago
H20 NDT Inspection (X-RAY) - 3rd Shift
GE Aerospace
Hooksett, NH
Strong commitment to safety, quality, and continuous improvement in all operations.
Added 13 mins ago
Contracts Leadership Development Program - AMS
BAE Systems
Nashua, NH
Experience : CLDP is a 36-month program, consisting of three, 12-month rotations. It is designed to provide a diverse set of experiences through challenging rotational assignments,…
Added 13 mins ago
FAST Labs - Microelectronics Program Manager I
BAE Systems
Nashua, NH
We are seeking a Program Manager who will support development and production execution for the growing list of microelectronics components within BAE Systems Microelectronics product…
Added 13 mins ago
IT Operations Systems Admin Sr 9/80B - Onsite
BAE Systems
Manchester, NH
Support Splunk operations, including forwarder management, dashboard/report creation, and log analysis for auditing and threat detection.
Added 13 mins ago
Lead Engineer- Substation Design (Hybrid Schedule)
Eversource Energy
Manchester, NH
Lead Engineer is responsible for the development, expansion, planning, design, maintenance and operation of the system and its equipment to meet the mission and objectives of the…
Added 13 mins ago
PN
Senior Learning Experience Designer
Pacific Northwest National Laboratory
Concord, NH
- $107,900 USD / year
The Senior Learning Experience Designer is an experienced member of the Learning and Talent Development organization responsible for the design, delivery, measurement, and…
Added 13 mins ago
O
Machine Operator - 1st Shift
OSRAM
Hillsborough, NH
- $19 USD / hour
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 13 mins ago
O
Machine operator - 1st shift
OSRAM
Hillsborough, NH
- $19 USD / hour
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 13 mins ago
O
Mechanic - 1st shift
OSRAM
Hillsborough, NH
- $25 USD / hour
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 13 mins ago
O
Mechanic - 2nd shift
OSRAM
Hillsborough, NH
- $25 USD / hour
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 13 mins ago
O
Machine operator - 3rd shift
OSRAM
Hillsborough, NH
- $19 USD / hour
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 13 mins ago
Production Assembler I 1 (Tilton, New Hampshire (NH), US, 32761)
SPX
Tilton, NH
At SPX, what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development,…
Added 13 mins ago
Machine Operator - 2nd Shift
OSRAM
Exeter, NH
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 13 mins ago
Machine Operator
OSRAM
Exeter, NH
Growth Opportunities - With continuous training and tuition reimbursement to aid your development, your career will never stand still. We have structured career paths to get you to exactly…
Added 15 mins ago
Assistant Manager I
Family Dollar
Adel, GA
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 15 mins ago
Administrative Assistant II
CORA Services
Philadelphia, PA
Receive general phone calls and emails, attend to the front door intercom, assist in monitoring daily operations (program calendar, program schedules, staffing schedules).
Added 16 mins ago
Sr. Software Engineer
ACE American Insurance Company
Whitehouse Station, NJ · Jersey City, NJ
…including C#, ASP.NET Core, Entity Framework, and cloud-native development on Azure - to lead engineering teams in building enterprise-grade solutions. Your strong architectural acumen,…

Closed listing

Maximus

Workforce Manager

Pierre, SD, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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