Jobs in the United States

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Added 6 mins ago
Regional Controller- Waste Pro North Carolina
Waste Pro
Monroe, NC
Develop financial reporting tools that provide meaningful operational insight.
Added 6 mins ago
Regional Controller- Waste Pro Georgia
Waste Pro
Doraville, GA
Develop financial reporting tools that provide meaningful operational insight.
Added 8 mins ago
Confidential Advocate (General Advocate) (0097756)
University of Hawaii
Honolulu, HI
6. *Conducts needs assessments and develops individual safety plans and supportive measures using evidence-based risk assessment tools and professional experience and best practices.
Added 8 mins ago
Assistant Professor (Educational Foundations) - 0076272
University of Hawaii
Kapolei, HI
Experience using educational media and technology, including assistive technology and emerging tools such as artificial intelligence, to support the learning of all pre-K-12 students,…
Added 8 mins ago
Phlebotomy Site Coordinator - Pediatric Experience Required
LCA Lab. Corp. of America
Austin, TX
Added 8 mins ago
Phlebotomist
LCA Lab. Corp. of America
Boise, ID
Added 8 mins ago
Phlebotomist
PAM Pathology Associates Medical Laboratories LLC
Pendleton, OR
Added 8 mins ago
LL
Phlebotomist
LCA Lab. Corp. of America
Monroe, NY
- $17.75 to $26.44 USD / hour
Added 12 mins ago
EU
Active_Engagement Manager 1
Experis USA
Wayne, PA
- $38 to $41 USD / hour
Experience with Smartsheet and data visualization tools.
Added 12 mins ago
Launching Systems Management Analyst - Arlington (Crystal City), VA
Serco USA
Alexandria, VA · Andrews AFB, MD · Annapolis, MD · Arlington, VA · Bethesda, MD · California, MD · Chantilly, VA · Columbia, MD · DC · Fairfax, VA · Falls Church, VA · Fort Meade, MD · MD · McLean, VA · Pax River, MD · Reston, VA · Silver Spring, MD · Suitland, MD · VA
Experience with collaboration tools such as MS SharePoint, Teams, and similar.
Added 13 mins ago
BT
Operations Facilities Manager
Bellingham Technical College
Bellingham, WA
- $100,000 to $110,000 USD / month
Prepare accurate, detailed documentation and written correspondence independently or with collaborative tools to gather, analyze, and communicate necessary information to Facilities team,…
Added 14 mins ago
SSL Production Lab Engineer, Space Simulation Lab
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…with hardware, electrical harnesses, and precision measurement tools, and you'll work closely with design, test, and production…
Added 14 mins ago
SSL Lab Engineer 2nd shift, Space Simulation Lab
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
…with hardware, electrical harnesses, and precision measurement tools, and you'll work closely with design, test, and production…
Added 14 mins ago
Senior Staff Engineer - Agentic Identity
Cisco Systems, Inc.
Remote, United States
Deliver Developer Tooling & APIs: Build reusable APIs, SDKs, CLI tools, and integration patterns (including Model Context Protocol/MCP-based access) to enable seamless adoption across…
Added 16 mins ago
Principal Software Engineer, AI Defense (Hybrid)
Cisco Systems, Inc.
Milpitas, CA
Active contributor to open-source security tools, agent-to-agent communication protocols, or industry AI safety standards.
Added 16 mins ago
Account Manager/Specialty Account Manager - TAVNEOS - Reading, PA
Amgen USA Inc.
PA
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - Tavneos (Rare Disease) - Oakland, CA
Amgen USA Inc.
CA
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - TAVNEOS (Rare Disease) - Irving, TX
Amgen USA Inc.
TX
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - TAVNEOS - Fort Worth TX
Amgen USA Inc.
TX
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - Tavneos (Rare Disease)
Amgen USA Inc.
CA
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - Tavneos - Fairfax, VA
Amgen USA Inc.
VA
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - Tavneos - Virginia, Beach
Amgen USA Inc.
VA
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 16 mins ago
Account Manager/Specialty Account Manager - TAVNEOS - (Rare Disease) - Lexington, KY
Amgen USA Inc.
KY
Leverage approved tools, peer education programs, and digital engagement channels to extend reach and increase impact with key stakeholders.
Added 17 mins ago
Inside Account Executive - SLED
Cisco Systems, Inc.
Remote, United States
You are skilled and adept in utilizing digital tools and tech stack (e.g., SFDC, Outreach, Sales Loft, Gong, etc.)
Added 18 mins ago
Yard Equipment Operator
Associated Electric Cooperative Inc.
Marston, MO
Put your mechanical and electrical skills to work by recognizing equipment issues, using hand tools and handheld technology, and communicating concerns before they impact operations.

Closed listing

Maximus

Workforce Manager

Cheyenne, WY, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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