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Senior Improvement Advisor-1172
Comagine Health
Clarksdale, MS
…opportunity to combine your expertise in quality improvement, project implementation, and community engagement to make a meaningful impact on health care delivery across Utah. ## Why…
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Legal Compliance Manager (Corporate)
Fujifilm
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Manage the third-party management program, including performing third-party intermediary due diligence, monitoring and advice to the business and subsidiaries on related matters.
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Director, Global AI Security & CISO Initiatives
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Jackson, MS
Lead high-priority initiatives and special projects on behalf of the CISO, particularly those that cross organizational or functional boundaries.
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Associate Director, Global Quality Business Operations
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…coordination of strategic initiatives, resource planning, portfolio management, and program performance management across Global Quality. This role enables data-driven decision making by…
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Senior OSP Controls Project Manager
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Lead the Controls intake process for new Long Haul construction projects, ensuring each project enters execution with clear ownership, complete setup, and the required controls in place.
Added 8 mins ago
Project Manager, Software
Shure
Niles, IL
…delivering new or upgrading existing products by utilizing standard project management tools and templates (based off of the Scaled…
Added 10 mins ago
Logistics Coordinator
Doyon Limited
Anchorage, AK
…Fairweather’s Clients. This role works as an internal consultant to project teams: it sets up logistics and supply plans, selects and manages vendors, and keeps equipment, materials, and…
Added 18 mins ago
Regional Insights and Engagement Director, PDAC, Southeast
Revolution Medicines
Remote, United States
Strong organization, planning, project management, and analytical skills with the ability to manage multiple projects simultaneously.
Added 19 mins ago
Senior Capital Projects Manager
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Vancouver, WA
Shall be responsible for oversight of all project management activities in assigned region. Serve as lead for projects of broad scope and complexity.
Added 20 mins ago
Senior Software Engineer - Mobile iOS
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Louisville, CO
May serve as a Lead Software Engineer for complex software development project designs and/or reviews architected modules and software systems supporting new technology or improving…
Added 20 mins ago
Senior Software Engineer - Backend PHP
Garmin International, Inc.
Louisville, CO
May serve as a Lead Software Engineer for complex software development project designs and/or reviews architected modules and software systems supporting new technology or improving…
Added 21 mins ago
Project Manager, Software
Shure
Niles, IL
…delivering new or upgrading existing products by utilizing standard project management tools and templates (based off of the Scaled…
Added 31 mins ago
Manufacturing Engineer – Business Process Management
Blue Origin Personnel, LLC
Space Coast, FL
As part of a hardworking team of engineers and technical specialists, you will lead the standardization, automation, and knowledge-management initiatives that define how New Glenn…
Added 33 mins ago
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Cybersecurity Internship Summer2027 - Federal
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Fairfax, VA · Irvine, CA
- $27 USD / hour
Federal Risk Authorization Management Program (FedRAMP)
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - Threat
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Irvine, CA · Fairfax, VA
- $27 USD / hour
Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - Systems and Organizations Controls (SOC)
Tevora
Irvine, CA · Fairfax, VA
- $27 USD / hour
Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - Solutions
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Irvine, CA · Fairfax, VA
- $27 USD / hour
Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - Payments
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Fairfax, VA · Irvine, CA
- $27 USD / hour
Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - International Organization for Standardization (ISO)
Tevora
Irvine, CA · Fairfax, VA
- $27 USD / hour
Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - Healthcare
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Irvine, CA · Fairfax, VA
- $27 USD / hour
Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 33 mins ago
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Cybersecurity Internship Summer 2027 - Enterprise Risk Management
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Irvine, CA · Fairfax, VA
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Thank you for your interest in our Consultant Development Program (CDP). If you are selected for this program, you will become a Developing Consultant with us. This opportunity will…
Added 45 mins ago
Digital Solutions Delivery Manager
Saint-Gobain
NORTHBORO, MA
Technical and Design Project Leadership: Lead the technical and design workstreams of assigned new product development projects or major project workstreams within the Company’s stage gate…
Added 45 mins ago
Director of Continuous Improvement
Cadrex
Agawam, MA
Project Management Professional (PMP) certification is a plus
Added 45 mins ago
Instrumentation and Controls Engineer
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Project management experience and a background supporting pilot-scale or commercial industrial systems.
Added 45 mins ago
Clinical Trial Data Manager III - Office of Data Quality
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…participation in general clinical trials education, and committee…

Closed listing

Maximus

Workforce Manager

Providence, RI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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