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Added 2 mins ago
O
Senior Data Center Construction Manager - Saline, MI
Oracle
Bismarck, ND
- $102,300 to $209,500 USD / year
…deliver one of the most ambitious mission-critical infrastructure programs in the country. This role will support a large-scale Michigan data center project representing approximately 1GW…
Added 2 mins ago
O
Senior Product Manager, Healthcare Payer Strategy
Oracle
Bismarck, ND
- $91,400 to $187,000 USD / year
We are seeking a Product Manager to drive the expansion of Oracle's healthcare claims adjudication platform for the United States market.
Added 2 mins ago
O
Senior Manager, Data Center Construction
Oracle
Bismarck, ND
- $126,200 to $264,100 USD / year
Added 2 mins ago
Client Relationship Manager, Employee Benefits
The Hartford
Bismarck, ND
The Hartford's Employee Benefits Group is seeking a customer-focused and strategic Client Relationship Manager (CRM) to serve as the primary relationship leader for a diverse portfolio of…
Added 2 mins ago
Tester (Remote)
GovCIO
Bismarck, ND
…Automated testing may be used for leveling based on hiring manager…
Added 2 mins ago
Workforce Manager
Maximus
Bismarck, ND
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
Added 2 mins ago
Mfg Learning & Development Manager
Doosan Bobcat
Bismarck, ND
Help shape the future of our manufacturing workforce.As the Manufacturing Learning & Development Manager, you’ll have the opportunity to build learning experiences that make a real…
Added 4 mins ago
Workforce Development Specialist
Calista Corporation
Anchorage, AK
The Workforce Shareholder Development Specialist reports to the Workforce Shareholder Development Manager or its delegate. This position supports Shareholder development and training…
Added 7 mins ago
Area Business Manager, Vaccines, Montgomery, AL
(2605) Sanofi Vaccines US Inc.
Montgomery, AL
Job title: Area Business Manager, Vaccines, Montgomery, AL
Added 8 mins ago
RC
Human Resources Manager
Rogue Community College
Grants Pass, OR
- $87,002.13 to $105,442.02 USD / year
The HR Manager leads daily HR operations that help the College attract, welcome, develop, and retain employees. The position supervises assigned staff and oversees recruitment, onboarding,…
Added 8 mins ago
Branch Manager North Hollywood/Valley Village CA, Vice President
Citibank, N.A.
United States
The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination…
Added 9 mins ago
Registered Pharmacist
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 9 mins ago
Floating Registered Pharmacist
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 9 mins ago
Floating Registered Pharmacist
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Service Manager
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Registered Pharmacist-Hourly
Hy-Vee Inc
Mission, KS
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Second Service Manager
Hy-Vee Inc
Gladstone, MO
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
HI
Service Manager
Hy-Vee Inc
Oakdale, MN
- $16 to $20 USD / hour
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Service Manager
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Aisles Online Manager
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Registered Pharmacist
Hy-Vee Inc
Waverly, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Service Manager
Hy-Vee Inc
Omaha, NE
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Service Manager
Hy-Vee Inc
Omaha, NE
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 10 mins ago
Service Manager
Hy-Vee Inc
Lincoln, NE
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…
Added 12 mins ago
RH
Human Resources (HR) Manager
Robert Half
Portland, OR
- $42 to $50 USD / hour
We are looking for an experienced Human Resources (HR) Manager to support our client in Portland, Oregon. This Contract position will lead key people operations activities, including…

Closed listing

Maximus

Workforce Manager

Augusta, ME, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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