Jobs in the United States

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Added 3 hours ago
Healthcare Sales - Remote
Teleperformance
AZ · AR · CT · DE · FL · GA · ID · IL · IN · IA
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 3 hours ago
Healthcare Customer Service Representative - Remote
Teleperformance
AZ · AR · CT · DE · FL · GA · ID · IL · IN · IA
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 3 hours ago
Healthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only
Teleperformance
UNAVAILABLE, TN · TX · PA · FL · MI
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 3 hours ago
Healthcare Customer Service Representative - Remote
Teleperformance
AZ · AR · CT · DE · FL · GA · ID · IL · IN · IA
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 3 hours ago
Bilingual Healthcare Customer Service Rep - Remote- Remote
Teleperformance
United States
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 3 hours ago
Customer Service Representative - Remote
Teleperformance
AZ · AR · CT · DE · FL · GA · ID · IL · IN · IA
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 3 hours ago
Remote - Tech & Sales Support Representative
Teleperformance USA
AZ
A dedicated workspace located near your router to support a hardwired Ethernet conn
Added 4 hours ago
Bilingual Healthcare Customer Service Representative - Remote
Teleperformance USA
MS
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 8 hours ago
Associate Director, Cloud Network Engineer
S&P Global
Princeton, NJ
…services including VPCs/Shared VPC, Cloud Interconnect, Cloud Router, Cloud NAT, Cloud DNS, Cloud Load Balancing and Private Service Connect across multi-project, multi-folder environments,…
Added 8 hours ago
Developer Relations Engineer
Applied Compute
San Francisco, CA
- Build runnable demos and cookbooks. Show developers how to train a decision model, evaluate a router, or deploy a trained checkpoint. Include code, sample data, expected results, and…
Added 11 hours ago
Process Quality Engineer
Aero Products and Services JV, LLC
United States
Verification & Validation: Build and execute process verification/validation plans, Master Router Plans, and detailed process flow diagrams identifying critical inputs, outputs, risks, and…
Added 15 hours ago
M
Senior Software Engineer
myLaurel
Remote, United States
- $170,000 to $190,000 USD / year
Added 17 hours ago
Network and System Administrator
Niemann Foods, Inc
Quincy, IL
TCP/IP networking, and Cisco router, switch, and access point configurations.
Added 18 hours ago
Sr Engineer - Systems Design and Implementation
MOTOROLA INC
SALT LAKE CITY, UT
Added 19 hours ago
Software Engineering Technical Leader, Nexus Switches
Cisco
Milpitas, CA
· Embedded and/or router/switch software development experience
Added 19 hours ago
Quality Control Inspector
Integrated Polymer Solutions
San Clemente, CA
Ability to read/understand work order/router requirements and specific work instructions
Added 19 hours ago
Healthcare Customer Service Representative - Remote - TX, TN, PA, MI, FL Only
Teleperformance USA
TN
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Added 20 hours ago
KLZ Press Operator/ Finisher (10pm6am)
EnPro Associates LLC
PALMYRA, NY
…center and records production and signs off each completed router step. Maintains equipment, cleans and lubricates machines, empties dust collectors and refuse containers. Miscellaneous…
Added 20 hours ago
PP
Production Engineering Technician-Production
PCB Piezotronics, Inc.
Depew, NY
- $32.38 USD / hour
…established written procedures; follows steps on the product job router, writes legibly, signs and dates traveler when steps are…
Added 21 hours ago
F
CNC Programmer
Fluor
Greenville, SC
- $27.9 to $35.5 USD / hour
…for programming, setting up, operating, and maintaining CNC router equipment to produce high-quality precision-cut parts while supporting continuous improvement and operational…
Added 21 hours ago
Customer Service Specialist (Onsite)
Teleperformance USA
COLUMBIA, SC
Ability to set up and configure a router or switch
Added 22 hours ago
Community Health Worker- Field
CVS Health
Clarksburg, WV · Wheeling, WV · Weston, WV · Buckhannon, WV · Morgantown, WV · Charleston, WV
Added 1 day ago
Remote Call Center Triage Registered Nurse
CVS Health
Remote, United States
Ability to obtain high-speed internet and hardwire equipment to router/modem
Added 1 day ago
Inbound Specialist(Remote near Lawrence, KS)
Maximus
Dover, DE
Added 1 day ago
Admin II Operations (Remote near Lawrence, KS)
Maximus
Dover, DE

Closed listing

Maximus

Workforce Manager

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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