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Added 19 mins ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Barksdale, LA
ACET is hiring an Electronic Flight Bag (EFB) Program Manager to support the 2d Bomb Wing and 2d Operations Group at Barksdale AFB, Louisiana.
Added 19 mins ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Dyess, TX
ACET is hiring an Electronic Flight Bag (EFB) Program Manager for the 7th Bomb Wing and 7th Operations Group at Dyess AFB, Texas. Dyess is a B-1B installation.
Added 19 mins ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Ellsworth, SD
ACET is hiring an Electronic Flight Bag (EFB) Program Manager for the 28th Bomb Wing and 28th Operations Group at Ellsworth AFB, South Dakota. The 28th Bomb Wing operates the B-1B.
Added 19 mins ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Minot, ND
ACET is hiring for an Electronic Flight Bag (EFB) Program Manager for the 5th Bomb Wing and 5th Operations Group at Minot AFB, North Dakota. The 5th Bomb Wing operates the B-52H.
Added 24 mins ago
PMO Quality Project Manager
NTT DATA Services
Springfield, IL
NTT DATA seeks to hire an experienced PMO Quality Project Manager to support the Illinois Medicaid Enterprise System (IL MES) PASS Program. The role will lead Enterprise PMO quality…
Added 24 mins ago
Medicaid Certification PMO Project Manager
NTT DATA Services
Springfield, IL
We are currently seeking a Medicaid Certification PMO Project Manager to join our team in Springfield, Illinois (US-IL), United States (US).
Added 53 mins ago
Advanced Project Engineer
Aerospace
Phoenix, AZ
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 1 hour ago
FY27 Intern - Camera Systems Internship - Canada (16 months)
BC, CA
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 1 hour ago
FY27 Intern - Camera HW ASIC Verification Intern - Canada (12 or 16 months)
BC, CA
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 1 hour ago
L
Office & Facilities Manager
lhh
Houston, TX
- $31.25 to $36.06 USD / hour
LHH Recruitment Solutions is seeking an Office & Facilities Manager for a growing industrial services company in Houston, TX. This is a highly visible, hands-on opportunity for an organized…
Added 1 hour ago
A
Advanced Engineering Support Specialist
Aerospace
Woburn, MA
- $112,000 to $140,000 USD / year
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 1 hour ago
Digital Refining On-Site Manager
Marathon Petroleum Company LP
El Paso, TX
The IT Refining On-Site Manager oversees all local information Technology (IT) and Operational Technology (OT) operations to ensure safe, reliable, and secure IT & OT services for the El…
Added 1 hour ago
Physical AI Autonomy Segment Portfolio Manager
Irving, TX
…combining deep domain expertise in physical systems with software, connectivity, autonomy, and AI, we deliver solutions that work in the real world - on real jobsites, at global…
Added 1 hour ago
ND
Product Analyst
NTT Data Americas, Inc.
Mahwah, NJ
- $60 to $75 USD / hour
…technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We…
Added 1 hour ago
Virtual Desktop Infrastructure Engineer
HO IAP World Services, Inc.
United States
Design and support CSfC solutions for Mobile Access, Campus WLAN, Multi-Site Connectivity, Data-at-Rest, and other applicable use cases.
Added 1 hour ago
Expanded IV&V Project Manager
NTT DATA Services
Concord, NH
We are currently seeking a Expanded IV&V Project Manager to join our team in Concord, New Hampshire (US-NH), United States (US).
Added 1 hour ago
Systems Integration Engineer
LEIDOS, INC.
Gaithersburg, MD
…Systems Integration Engineer to join the Terminal Flight Data Manager (TFDM) program supporting the Federal Aviation Administration (FAA). In this role, you will be responsible for…
Added 2 hours ago
Fiber and Capacity Delivery Lead, Global Network Solutions
Google
Thornton, CO
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 2 hours ago
MC
Engineer II, Component
Masimo Corporation
Irvine, CA
- $90,000 to $130,000 USD / year
…measurements, sensors, patient monitors, and automation and connectivity solutions. Our mission is, Masimo innovations empower clinicians to transform patient care. When you join our team,…
Added 2 hours ago
FY27 Intern - High-Speed Electrical and Optical Systems Validation Co-Op - Canada (4 months)
ON, CA
Qualcomm relentlessly innovates transforming businesses, enriching lives and fortifying societies. Our solutions are pivotal in crafting a smarter, interconnected world. Building on our…
Added 2 hours ago
Glass Polish Machine Operator- 4th Shift
Aerospace
Minneapolis, MN
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 2 hours ago
Infrastructure Architecture Manager
Microbac Laboratories, Inc.
Cranberry Township, PA
Added 2 hours ago
Product Portfolio Operations Manager - Operating Model Enablement
JPMC page
Wilmington, DE · Plano, TX · Jersey City, NJ
As a Product Portfolio Operations Manager in Operating Model Enablement within the Chief Technology Office, you are a foundational member of a team responsible for implementing connectivity…
Added 3 hours ago
A
Principal Antenna/RF Engineer
Aerospace
Lansdale, PA
- $166,000 to $207,000 USD / year
In this dynamic environment you will invent solutions and lead in designing, developing and testing sophisticated RF/Microwave Antennas and RF feeds used in a wide variety of Aerospace and…
Added 3 hours ago
Territory Sales Manager
Corning
Louisiana, LA
Help build the networks that keep enterprises connected. As our Territory Sales Manager, you will sell Corning's end-to-end optical solutions to enterprise customers across Louisiana,…

Closed listing

Maximus

Workforce Manager

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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