Jobs in the United States

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Added 3 hours ago
Vice President of Cybersecurity & Chief Information Security Officer (CISO)
AeroVironment
Germantown, MD
…maintaining AV’s enterprise vision, strategy, and cybersecurity program to ensure the confidentiality, integrity, and availability of the organization’s information assets and technology…
Added 4 hours ago
INSTRUCTIONAL SYSTEMS SPECIALIST
Air Education and Training Command
Goodfellow AFB, TX
…primary purpose of this position is to serve as a Training Manager in the Training Support Flight at an AETC Technical Training Center, responsible for the development, implementation, and…
Added 4 hours ago
Rental Equipment Technician
Republic Services
Odessa, TX
POSITION SUMMARY: The Rental Equipment Technician primarily works under the direction of the Operations Manager, Fleet Maintenance Manager or a Supervisor providing a variety of services…
Added 4 hours ago
Histopathology Technologist
Veterans Affairs, Veterans Health Administration
Houston, TX
…Medicine Service Line at the Michael E. DeBakey VA Medical Center (MEDVAMC) in Houston, Texas. The Histopathology Technologist performs a variety of routine to highly complex histological…
Added 4 hours ago
Manager Contracting - Supply Chain
Houston Methodist
Houston, TX
Ability to identify and understand issues, problems and opportunities, comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action…
Added 4 hours ago
Point of Entry Nurse
Houston Methodist
Houston, TX
…rapport with the Emergency Department (ED), physicians and their office staff to streamline patient entry to the hospital, receiving admitting orders and special request concerning each…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Tyler, TX
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Longview, TX
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
United States
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Ridgeland, MS
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Houston, TX
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Houston, TX
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
United States
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Dallas, TX
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Ruston, LA
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 4 hours ago
Commercial Lending Intern
Origin Bank
Monroe, LA
This role operates in a dynamic, relationship-driven environment focused on providing exceptional financial solutions and service to our clients. Work is typically performed in a corporate…
Added 5 hours ago
Registered Nurse RN Coordinator
HCA Healthcare
Tamarac, FL
Ensures accurate and concurrent data collection and maintenance in both patient record and center workflow systems
Added 5 hours ago
Associate Banker II (20 Hours Weekly) - Fort Lauderdale/East Sunrise (Bilingual Spanish Preferred)
TD Bank
Fort Lauderdale, FL
Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account…
Added 5 hours ago
Accounts Payable Processor
TECO Energy
Tampa, FL
…continued solar investments, cost-effective and sustainable energy solutions all while keeping top-notch customer service at the center of all we…
Added 6 hours ago
Associate Banker I- Seaside Heights, NJ (20 hours)
TD Bank
Seaside Heights, NJ
Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client…
Added 6 hours ago
Associate Banker I- Stratford, NJ (40 hours)
TD Bank
Stratford, NJ
Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client…
Added 6 hours ago
Associate Banker I- Manchester, NJ (20 hours)
TD Bank
Manchester, NJ
Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client…
Added 6 hours ago
Associate Banker I- Manchester, NJ (30 hours)
TD Bank
Manchester, NJ
Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client…
Added 6 hours ago
Associate Banker II- Clementon, NJ (20 hours)
TD Bank
Clementon, NJ
Combines transactional excellence with the capability to help clients find the right solutions through needs based engagement. Delivers everyday banking and basic consumer account…
Added 6 hours ago
Associate Banker I - Gloucester Twp, NJ (20 hours)
TD Bank
Clementon, NJ
Engages clients with professionalism with a focus on educating on appropriate products and self-serve solutions while using insights on recommending solutions for turning routine client…

Closed listing

Maximus

Workforce Manager

Richmond, VA, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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