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RO
RECREATIONAL MANAGER
Rite of Passage
Tampa, FL
- $50,000 USD / year
✨Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a Recreational Manager at Columbus Youth Academy in Tampa, Florida✨
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Program/Project Manager
JPMorgan Chase
Tampa, FL
Join our dynamic team as a Program/Project Manager and transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and…
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Lead Technical Program Manager - Trust & Safety
JPMorgan Chase
Tampa, FL
As a Lead Technical Program Manager in the Commercial & Investment Bank, you will drive the successful delivery of complex technology projects and programs that will help reaching business…
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Finance Analyst 1 - Southeast District
Kiewit
Tampa, FL · Orlando, FL
Follows the Corporate Compliance Program and works in conjunction with the compliance department to implement all EEO and labor laws at the project level
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M
886379 - GOVERNMENT OPERATIONS CONSULTANT III - 40046105 (Senior Reporting Analysts)
MyFlorida
ORLANDO, FL
- $61,029.96 USD / year
Coordinate with Program Performance Manager, Data Services Administrator, and other leadership team members to provide continuous project status updates, operational enhancement…
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Manager, Global Mobility Operations & Programs (2 Year Project Assignment)
NBC Universal
Orlando, FL
The Manager, Global Mobility Operations and Programs, ensures effective governance of global mobility processes through the assignee lifecycle, including coordinating across Talent and…
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Research Operations Program Manager
AdventHealth
Orlando, FL
Leads cross-functional project teams by assigning tasks and following up to ensure on-time completion. Develops detailed project plans, including timelines, milestones, and resource…
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Program Manager Optical Communication Terminal Production
CACI International
Orlando, FL
Job Title: Program Manager Optical Communication Terminal Production
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Staff Overhead Transmission Line Structural Engineer Job Details | Black & Veatch Family of Companies
Black & Veatch
Orlando, FL · Tampa, FL
Independently applies knowledge and complies with B&V quality program relative to assigned tasks. May be responsible for ensuring compliance with B&V quality program. Provides related…
Added 1 min ago
Private Equity Mergers & Acquisitions Strategy & Diligence Manager
Deloitte
Tampa, FL · Miami, FL · Jacksonville, FL · Tallahassee, FL
Private Equity M&A Strategy & Diligence Manager
Added 1 min ago
Mergers and Acquisitions Product Technology Diligence Senior Manager
Deloitte
Jacksonville, FL · Tampa, FL · Miami, FL
As a Senior Manager, you will sell, lead and deliver complex strategic engagements that help refine our clients' IT and product tech / software strategy with a focus on inorganic growth.…
Added 1 min ago
Agentic AI Engineer, Senior
Deloitte
Miami, FL · Tampa, FL
Creation and development of project scope and schedule. Plan and assign resources to associated tasks and deliverables
Added 1 min ago
Lead Forward Deployed Engineer, ServiceNow
Deloitte
Jacksonville, FL · Miami, FL · Tampa, FL
Cross-Functional Pod Leadership & Program Governance
Added 1 min ago
M&A Human Capital Diligence Manager
Deloitte
Tampa, FL · Miami, FL · Jacksonville, FL
…broader Strategy & Transactions practice. Being a Deloitte Manager in Human Capital Diligence means playing a critical role in helping our clients achieve their Human Resources (HR) M&A…
Added 1 min ago
Docebo Manager
Deloitte
Tampa, FL · Miami, FL · Jacksonville, FL
As a Manager on the Docebo team, you will lead efforts that help clients transform their HR and Learning and Development practices to drive efficiency, improve employee experience, and…
Added 1 min ago
FMS/AMS Specialist IV - 55014637
MyFlorida
MIAMI, FL
Supports development of the Department's Transportation Systems Management & Operations (TSM&O) program at the district, regional and statewide levels. Includes participating on task teams…
Added 1 min ago
Medical Science Liaison, Nephrology - Florida/Puerto Rico
Otsuka America Pharmaceutical Inc.
Fort Lauderdale, FL · Miami, FL · Jacksonville, FL · Tampa, FL · Orlando, FL · Tallahassee, FL
Position Overview – Medical Science Liaison (Senior Manager)
Added 1 min ago
Sales Executive, Manager - Google Healthcare Industry - C_MAT
Deloitte
Tampa, FL · Miami, FL
Experience selling consulting services to clients in Healthcare or related industries, with a successful track record in high-end, project-based engagements marked by long sales cycles.
Added 1 min ago
Field Canvassing Team Lead
Leaffilter
Fort Myers, FL
…products, the best people, and the highest standards to every…
Added 1 min ago
Sr Mgr Program Management Office
TECO Energy
Tampa, FL
Direct Supervision: Supervision of Project Managers, Program Managers, Analysts and Engineers.
Added 1 min ago
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People Analytics Sr Project Manager
DAVITA
Denver, CO
- $78,000 to $119,000 USD / year
10/30/20262000 16th Street, Denver, Colorado, 80202, United States of AmericaSenior Project Manager, People Insights and Analytics
Added 2 mins ago
Senior Technical Program Manager II, AI Transformation, Core Systems
Google
San Jose, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 2 mins ago
Program Manager II, Supply Chain Operations, Google Cloud
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 2 mins ago
Manager, Medical Library
Sarasota Memorial Health Care System
Sarasota, FL
- Prefer organizational and project management skills.
Added 2 mins ago
Project Manager - Digital Marketing
Superior Executive Legal Recruiting
Remote, United States
Superior Executive & Legal Recruiting is seeking an organized, proactive Project Manager to coordinate lead generation marketing for a legal client, from paid media on Google and Meta to…

Closed listing

Maximus

Workforce Manager

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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