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FP&A Manager
Micron Technology, Inc.
Boise, ID
As an FP&A Finance Manager at Micron, you will play a pivotal role in crafting our financial success. This outstanding opportunity allows you to work alongside our world-class teams,…
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Regional Sales Manager
H-E Parts International
Elko, NV
The Regional Sales Manager is an integral member of the H-E Parts leadership team. This critical position is accountable for leading our Western United States sales teams, and executing…
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Outage Manager - TX, LA
FieldCore
United States
- $102,500 to $172,100 USD / year
The Outage Manager is responsible for preparation, planning, leading execution, and close out of complex planned/emergent Outage events for gas turbine, steam turbine and generator…
Added 1 min ago
Production Operator - 1st shift - 90 Day Increase Eligible
TTM
Sterling, VA
Career Development: We invest in your growth – our Operator Advancement Program supports your goals. We provide operators and assemblers at all levels the opportunity to certify their…
Added 1 min ago
Pediatric Surgeon - Assistant Professor
University of Utah
Salt Lake City, UT
…does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in…
Added 1 min ago
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Assistant Project Manager
Actalent
Atlanta, GA
- $50.48 to $55.29 USD / hour
Job Title: Assistant Project ManagerJob DescriptionWe are seeking an Assistant Project Manager with 1-3 years of construction management experience. This role requires hands-on experience…
Added 1 min ago
Golang Engineer
Bread Financial Payments, Inc
Columbus, OH · Chadds Ford, PA · Frisco, TX · Draper, UT · NY · Wilmington, DE
Added 1 min ago
Senior Autonomy Engineer, Integration
May Mobility
Ann Arbor, MI
Added 1 min ago
Airside Experience Specialist - AMA
Working at Signature Aviation
Amarillo, TX
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 1 min ago
Analyst, Loyalty Financial & Commercial Modeling
Carnival Corporation
Miami, FL
…salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival’s…
Added 1 min ago
Medical Receptionist
Windrose Health Network Inc
Trafalgar, IN
4) if indicated, instructs patients on WHN's "Assisted Medication Program" and provides related forms.
Added 2 mins ago
Benefits Manager
LucidHealth
OH
We are looking for a Benefits Manager to join our Human Resources team and play a key role in delivering a high-quality benefits experience for our employees. This position will support the…
Added 2 mins ago
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Clinical Nurse-Mount Sinai Hospital- Full Time Nights - GP9 Center/ GI transplant
Mount Sinai Health Systems
New York, NY
- Full-time
5. Initiates service recovery for patients and family members who have concerns and escalates to Clinical Nurse Manager/Assistant Nurse Manager/Nursing Administrator or Patient Relations as…
Added 3 mins ago
AC
Sous Chef
Asbury Communities
Mechanicsburg, PA
- $22 USD / hour
24/7 Support: Confidential Employee Assistance Program
Added 4 mins ago
Material Science Scientist
Vertex Pharmaceuticals Inc (US)
Boston, MA
Added 4 mins ago
Residential Instructor FY 26-27 #27
Alternative Services-CT, Inc
Griswold, CT
To implement and adhere to all policies, procedures, and/or legal and program commitments to consumers as required by the Connecticut Department of Developmental Services, ASI and other…
Added 4 mins ago
Registered Nurse (RN) Supervisor - Inpatient unit (per diem)
Hartford HealthCare
Mansfield Center, CT
…for Natchaug Hospital departments in the absence of the unit manager, director, or administration. Key Responsibilities: * Serves as the point person in collaboration with the CLC, for…
Added 4 mins ago
Registered Nurse (RN) Supervisor - Inpatient unit
Hartford HealthCare
Mansfield Center, CT
…for Natchaug Hospital departments in the absence of the unit manager, director, or administration. Key Responsibilities: * Serves as the point person in collaboration with the CLC, for…
Added 4 mins ago
Registered Nurse (RN) Supervisor - Inpatient unit (per diem)
Hartford HealthCare
Mansfield Center, CT
…for Natchaug Hospital departments in the absence of the unit manager, director, or administration. Key Responsibilities: * Serves as the point person in collaboration with the CLC, for…
Added 4 mins ago
Sr. Manager, Health Outcomes Accreditation
CVS Health
Remote, United States
Added 4 mins ago
Sr Technical Writer
Medtronic
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…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
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Sales Account Manager
MSC Industrial Supply Co.
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The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations . Serving as the…
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NHG General Manager, Navy Lodge
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Title: NHG General Manager, Navy Lodge Location: United States-Connecticut-Groton Other Locations: United States-Connecticut-New London Job Number: 260003H5 Navy Exchange Service Command…
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Nursing Clinical Manager
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New Britain, CT
Lincoln Tech is looking for a Nursing Clinical Manager who will be a part of the school's management team and coordinate the clinical component of the nursing program. Your goal would be to…
Added 4 mins ago
Traveling Leasing Manager (TX/MO)
FWM PAYROLL CLEARING INC
Salado, TX · San Marcos, TX · Knoxville, TN · San Antonio, TX · Lockhart, TX · Bulverde, TX · Crandall, TX · Columbia, MO · Austin, TX · Bastrop, TX
What we do: Elevate your love of leasing as a Leasing Manager in a unique niche position! Expand your entrepreneurial skillset by overseeing the leasing and move in process of new…

Closed listing

Maximus

Workforce Manager

Topeka, KS, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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