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HC
Assistant Superintendent 1
Haselden Construction
Snowmass Village, CO
- $76,000 to $90,000 USD / year
…- but profound - purpose statement is top of mind for every project manager, superintendent, and team member – whether on the job site or when supporting the project from the main office.…
Added just now
HC
Assistant Superintendent 1
Haselden Construction
Bozeman, MT
- $76,000 to $90,000 USD / year
…- but profound - purpose statement is top of mind for every project manager, superintendent, and team member – whether on the job site or when supporting the project from the main office.…
Added just now
Senior Specialist, Program Management
L3Harris Technologies
Huntsville, AL
The Propulsion Systems Segment of L3Harris is currently seeking an experienced Senior Specialist, Program Manager for production solid rocket motor (SRM) and warhead (WH) programs. The…
Added just now
Project Manager - Federal (TS/SCI)
Esri
St. Louis, MO
In this position, you will use your consulting and project management skills to lead teams during all phases of implementation including requirements, analysis, design, build/configuration,…
Added 1 min ago
Strategic Sourcing Specialist
Enerflex Ltd
Houston, TX
…various regions and will work under the direct supervision of Manager – Strategic Sourcing to help with procurement activities and vendor coordination for equipment’s for major and minor…
Added 1 min ago
Senior Manager, Tax
Merchants Bank of Indiana
Carmel, IN
The Senior Manager, Tax will serve as a hands-on tax subject-matter expert responsible for managing and executing the organization's federal and state income tax work, tax accounting,…
Added 2 mins ago
AT - Director of Strategic Accounts
Ancora Education
Remote, United States
Applies program/project management best practices to track milestones, activities, and due dates for existing programs.
Added 5 mins ago
IC
Receptionist
ISS Conversational ATS
STAMFORD, CT
- $24 to $26 USD / hour
…and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $24.00 - $26.00 per…
Added 5 mins ago
IT Project Manager - Finance
FARMER MAC
Washington, DC
Farmer Mac is seeking an experienced IT Project Manager to lead complex technology projects from initiation through delivery. In addition to managing projects, the successful candidate will…
Added 5 mins ago
Director - Portfolio Analytics & Reporting
New York Life
New York
With over $800 billion in assets under management, NYLIM is a Pensions & Investments' Top 30 Largest Money Manager and one of the largest global asset managers serving institutional, retail…
Added 5 mins ago
Project Controller
Gilbane Building Company
Saratoga Springs, NY
The Project Controller leads all financial administration and fiscal management aspects of a mega project, or multiple large/mid-size projects while ensuring all team members are following…
Added 5 mins ago
Sr. Manager, Health Outcomes Accreditation
CVS Health
Remote, United States
Supports additional accreditation, certification, quality, and regulatory initiatives as assigned, providing consultation and project leadership across business areas. - 5%
Added 5 mins ago
Airway Transportation System Specialist (SOC NOM)
Federal Aviation Administration
Farmington, MN
…operationally critical systems of the NAS. Serves as senior project manager or team leader for large, challenging and complex work activities. Represents the FAA as a senior technical…
Added 5 mins ago
Airway Transportation Systems Specialist (Service Delivery Specialist (SDS))
Federal Aviation Administration
Farmington, MN
…resisted earlier efforts at resolution. Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a senior project…
Added 5 mins ago
Electrical Engineer II - Cardiac Ablation Solutions
Medtronic
Mounds View, MN
…assigned workstreams. The role should also be open to supporting project planning and coordination activities as…
Added 5 mins ago
Sr Clinical Research Spec - Remote
Medtronic
Mounds View, MN
…skills normally acquired through advanced education. Assumes project management responsibilities for selected studies and site management activities as…
Added 5 mins ago
Sr Technical Writer
Medtronic
Mounds View, MN
Work effectively with various teams and individuals to coordinate and manage workloads, vendors and other resources, and project schedules.
Added 5 mins ago
Sr. Engineering Program Director, Quality Strategy & Investigation Excellence
Medtronic
Mounds View, MN
PROGRAM MANAGEMENT CAREER STREAM: Program Managers and Directors focus on tactical, operational activities for a major program with broad or ongoing impact. Levels within the program…
Added 5 mins ago
Principal Systems Engineer (CAS)
Medtronic
Mounds View, MN
…Communicate conclusions, residual risks, and recommendations to project and functional…
Added 5 mins ago
Senior Pursuit Specialist - Architecture
HDR
Omaha, NE · Phoenix, AZ · Los Angeles, CA · San Francisco, CA · Atlanta, GA · Tampa, FL · Dallas, TX · Denver, CO · Sacramento, CA · Chicago, IL
Understands the required experience, knowledge, and project types required of the program.
Added 5 mins ago
Service Delivery Manager
Cognizant
Wayzata, MN
Service management, project management, commercial, and finance functions.
Added 5 mins ago
M&
Employee Health & Benefits Intern - Employee Health & Benefits
Marsh & McLennan Companies, Inc.
Golden Valley, MN
- $20 USD / hour
MMA's internship is a comprehensive program that will provide you with real world business, risk management and insurance experience. Learn to apply the concepts you've learned in the…
Added 5 mins ago
M&
Health Management Intern - Employer Services
Marsh & McLennan Companies, Inc.
Golden Valley, MN
- $20 USD / hour
MMA's internship is a comprehensive program that will provide you with real world business, risk management and insurance experience. Learn to apply the concepts you've learned in the…
Added 5 mins ago
M&
National Accounts Casualty Intern - Business Insurance
Marsh & McLennan Companies, Inc.
Golden Valley, MN
- $20 USD / hour
MMA's internship is a comprehensive program that will provide you with real world business, risk management and insurance experience. Learn to apply the concepts you've learned in the…
Added 5 mins ago
M&
National Accounts Property Intern - Business Insurance
Marsh & McLennan Companies, Inc.
Golden Valley, MN
- $20 USD / hour
MMA's internship is a comprehensive program that will provide you with real world business, risk management and insurance experience. Learn to apply the concepts you've learned in the…

Closed listing

Maximus

Workforce Manager

Salem, OR, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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