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SUPPORT ASSOCIATE - HEALTH INFORMATION TECHNOLOGY
Covenant HealthCare
SAGINAW, MI
Assure all communications via telephone, email, or in person are timely, tactful, effective, positive, and professional. When needed educating customers in what assistance that we may…
Added 1 min ago
Program Manager, Social Media/Marketing
Florida State University
Tallahassee, FL
Responsible for the development of electronic and social media marketing plans for Enrollment Management. Partners with the supervisor and senior leadership to produce, implement, and…
Added 1 min ago
Residential Services Program Manager (Swing Shift)
BAKER PLACES
San Francisco, CA
…the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with…
Added 2 mins ago
Senior Manager of Professional Services
Hewlett Packard Enterprise
Spring, TX · Durham, NC
Manages headcount, deliverables, schedules, and costs for multiple ongoing projects and programs, ensuring that resources are appropriately allocated and that goals, objectives, timelines,…
Added 2 mins ago
Specialty Artist - MAC
Ulta Beauty, Inc.
Benton, AR
…MAC brand to the Ulta Beauty guest and support the Experience Manager (EM) through a focus on performance (service/retail sales and in-store events), people (guest service and associate…
Added 2 mins ago
UB
General Manager
Ulta Beauty, Inc.
Stow, OH
- $72,800 to $99,840 USD / year
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 2 mins ago
Merchandise Manager
Ulta Beauty, Inc.
Culver City, CA
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 2 mins ago
UB
Sales Manager
Ulta Beauty, Inc.
Temecula, CA
- $26 to $34 USD / hour
Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and…
Added 2 mins ago
UB
Merchandise Manager
Ulta Beauty, Inc.
Greeley, CO
- $19 to $26.5 USD / hour
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 3 mins ago
TO Interim Clinical Therapist-RTC
Saginaw Chippewa Indian Tribe
Mt Pleasant, MI
Under the supervision of Clinical Services Manager, responsible for providing an array of clinical services for clients within Behavioral Health Programs. Provide assessment,…
Added 4 mins ago
Tailored Care Manager
The Sparc Network
High Point, NC
$51,000 - $55,000 – SPARC Services and Programs is seeking a Qualified Professional to join our Care Management team in Davidson and Randolph Counties.
Added 4 mins ago
Project Manager w/ Estimating Experience
W.E. O'Neil Construction
Chicago, IL
The primary function of the Project Manager is to provide leadership and management for a specific construction project. The Project Manager has the responsibility for the project and…
Added 4 mins ago
HD
Maintenance Technician
Hunter Douglas
Broomfield, CO
- $29 to $38 USD / hour
A company culture that prioritizes internal development and professional growth including tuition assistance
Added 4 mins ago
PH
Physical Therapist-Home Health, Full Time
Prisma Health-Upstate
Spartanburg, SC
- Full-time
Plans and implements specific treatment programs for individual patients according to principles and practices of physical therapy. Collaborates with an interdisciplinary team in the…
Added 5 mins ago
CH
Pharmacy Manager
CVS Health
Mitchell, IN
- $65 to $85 USD / hour
A key component of the Pharmacy Manager role is keeping your customers and patients healthy through adoption and management of patient care programs. Additionally, you will:
Added 5 mins ago
Social Service Program Manager- 11-070 - SC/ East Los Angeles Temple
Main Salvation Army
Los Angeles, CA
The East LA Temple Corps Social Services Program Manager will provide direct oversight of all social services programs and all service-based community programming, operations, and…
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 6 mins ago
Care Partner
SSM Health
Saint Louis, MO
Prior hospital or acute care experience, preferably with cardiac patients, along with a strong and stable work history demonstrating reliability, commitment, and professional growth.
Added 6 mins ago
Project Controls Document Manager – Infrastructure / Transit
Turner & Townsend
Austin, TX
Turner & Townsend is seeking an ambitious Project Controls Document Manager to join our growing team. The ideal candidate is an ambitious construction professional with experience…
Added 6 mins ago
Housing Outreach Specialist (Hybrid Schedule)
The Immigrant and Refugee Community Organization
Portland, OR
Support program manager in meeting IRCO's Program Management Standards and engaging in continuous learning for program improvement.

Closed listing

Maximus

Workforce Manager

Denver, CO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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