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Added 1 min ago
Associate Technical Service Specialist (Cranial and Spinal Technologies)
Medtronic
Lafayette, CO
Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
Added 1 min ago
EHS Manager - Onsite
Medtronic
Lafayette, CO
The EHS Manager leads the development, implementation, and continuous improvement of environmental, health, and safety programs for a multi-functional site. This role partners with leaders…
Added 1 min ago
Sr. Engineering Program Director, Quality Strategy & Investigation Excellence
Medtronic
Lafayette, CO
Autonomy: Manages multiple major, strategic programs and initiatives across the organization that require strong influence outside of immediate program stakeholders. Is accountable for…
Added 1 min ago
Associate PACE Specialist - CST Medical Education
Medtronic
Lafayette, CO
…Education team and supports the program management of education programs funded through donations to third-party organizations, otherwise known as Third Party Management. This role helps…
Added 1 min ago
Manager, Regulatory Affairs- Strategic Alliances
Medtronic
Lafayette, CO
The Manager, Regulatory Affairs - Strategic Alliances leads regulatory support for ACM strategic alliance partners and serves as a primary regulatory interface across the partnership…
Added 2 mins ago
Branch Ops Lead - Greeley Commons - NORTHERN CO
JPMorgan Chase
Greeley, CO
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 2 mins ago
Global Talent Acquisition Director
USA SOLVENTUM US LLC
Remote, United States
…resource allocation, service enhancements, and candidate/hiring manager…
Added 2 mins ago
M&A Human Capital Manager
Deloitte
Denver, CO
Workforce Optimization: Imagine and transform the composition and capabilities of the workforce to match the needs of the future of work in this age of technology disruption. Deliver…
Added 2 mins ago
Provider Network Manager Sr (US)
Elevance Health
Denver, CO
The Provider Network Manager Sr will be responsible for developing the provider network through contract negotiations, relationship development, and servicing.
Added 3 mins ago
EH
Workplace Experience Coordinator
Elevance Health
Denver, CO
- $30.03 to $45.06 USD / hour
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health lo
Added 23 mins ago
IT SPECIALIST (ENTARCH)
Naval Sea Systems Command
Crane, IN
Added 24 mins ago
(USA) Human Resource Office/Training Manager (Fashion, Grocery, Import, Regional, Returns, Sam's, Wm.Com)-IND1 S5
Walmart
PLAINFIELD, IN
…business needs into practical people strategies, deliver core HR programs, and create solutions that support both daily execution and long-term workforce…
Added 24 mins ago
Cloud & AI Security Architect
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Telephonic Nurse Case Manager II
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Pharmacy Intern
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
DRG Coding Auditor - MS-DRG and APR-DRG
Elevance Health
Indianapolis, IN
…a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered…
Added 24 mins ago
Nurse Case Mgr II
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Sales Executive – Carelon Research
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Pharmacy Support Coordinator
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Information Security Advisor - Detection Engineer
Elevance Health
Indianapolis, IN
Added 24 mins ago
Medicare CAHPS & STAR Quality Clinical Program Manager
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Provider Reimbursement Policy Manager- Patient Safety
Elevance Health
Indianapolis, IN
The Provider Reimbursement Manager is responsible for managing key components of the provider reimbursement strategy and policy. Ensures accurate adjudication of claims, by translating…
Added 24 mins ago
Authorization Representative I - BioPlus Specialty Pharmacy
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Compliance Manager
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…
Added 24 mins ago
Nurse Disease Management II
Elevance Health
Indianapolis, IN
Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least…

Closed listing

Maximus

Workforce Manager

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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