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Added 1 min ago
M
Sales Manager Part Time
Michaels
ST. CLOUD, MN
- Part-time
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 1 min ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
…through the use of software system enhancements, integration, and delivery of internal and external web-based applications and services for the continued improvement of systems including…
Added 2 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Saint Paul, MN
Join our Home Delivery Pharmacy Team at Intermountain Health , where pharmacists and pharmacy technicians work collaboratively to ensure patients have timely access to prescribed…
Added 2 mins ago
AC
Inside Sales Specialist
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
…operations on order status, inventory availability, pricing, delivery schedules, and product…
Added 2 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Minneapolis, MN
- $132,500 to $338,300 USD / year
…individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 2 mins ago
A
Public Service - Higher Education Management Consulting Manager
Accenture
Minneapolis, MN
- $94,400 to $293,800 USD / year
Apply AI-assisted analysis, workflow design, and delivery acceleration as part of how you work day to day, not as an add-on but as a standard method that improves quality and speed.
Added 2 mins ago
Manager, Data Solutions Delivery
KPMG LLP
Minneapolis, MN
KPMG is currently seeking a Manager, Data Solutions Delivery to join our Digital Office within the Legal, Risk Management and Compliance organization.
Added 9 mins ago
Technical Product Manager - AI Native Professional Services
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Our team drives Cisco CX's transformation to AI-native delivery, focusing on Professional Services modernization. We operate as a collaborative group of experts in networking,…
Added 11 mins ago
Licensed Practical Nurse (LPN)
Fellowship Square, Christian Care Management, Inc.
Surprise, AZ
However, it in no way states or implies these are the only duties that will be required. Other related duties necessary to meet the needs of the residents may be assigned by the AL Manager.
Added 16 mins ago
Assistant Manager OH
Pacific Bells, LLC
Lewis Center, OH
Assistant General Manager (AGM) Top 5 Accountabilities "You Are the Reason Why" 1. Lead Food Safety - No Exceptions, No Excuses As an AGM, food safety isn't just a checklist - it's a…
Added 20 mins ago
Major Projects - Project Manager
Vistra Nuclear Operations Company
Glen Rose, TX
The Senior Project Manager will be responsible for managing small to large scale O&M and Capital projects associated with and including budget maintenance, and adherence to projects…
Added 27 mins ago
Senior Operations Manager, Business Systems & Integrations
Immortals
Remote, United States
…closely with Operations, Supply Chain, E-commerce, Customer Service, and external vendors. This is a highly hands-on role focused on execution, systems integrity, and problem-solving, ideal…
Added 27 mins ago
Structural Steel Project Manager
Blueprint Search Group
Conover, NC
We are seeking an experienced Structural Steel Project Manager to oversee structural steel and miscellaneous metals projects from contract award through final delivery and project closeout.…
Added 27 mins ago
Structural Steel Project Manager
Blueprint Search Group
Conover, NC
We are seeking an experienced Structural Steel Project Manager to oversee structural steel and miscellaneous metals projects from contract award through final delivery and project closeout.…
Added 27 mins ago
BS
HVAC Service Manager
Blueprint Search Group
Ashland, VA
- $90,000 to $110,000 USD / year
We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead a team of HVAC technicians, and ensure the delivery of high-quality heating,…
Added 35 mins ago
SE
IT Project Manager - Fulltime - Tampa, FL
SUNSHINE ENTERPRISE USA LLC
Tampa, FL
- Full-time
IT Project Manager to manage and coordinate technical resources involved in the
Added 36 mins ago
Route Sales Management M05
Aramark
Canastota, NY
The Route Sales Manager is responsible for the supervision, support, and growth of a team of Route Drivers and Route Sales representatives. Must be able to communicate daily with clientele…
Added 40 mins ago
TG
IT INFRASTRUCTURE SERVICES MANAGER
The GEO Group
Boulder, CO
- $150,000 USD / year
The IT Infrastructure Services Manager ensures the remediation of scan and pentest findings within service level agreements
Added 46 mins ago
Restaurant General Manager
West Virginia Cantina
Morgantown, WV
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual…
Added 46 mins ago
Associate Restaurant Manager
West Virginia Cantina
Morgantown, WV
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 46 mins ago
Associate Restaurant Manager
West Virginia Cantina
Kingwood, WV
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 46 mins ago
Restaurant General Manager
West Virginia Cantina
Morgantown, WV
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual…
Added 46 mins ago
Associate Restaurant Manager
West Virginia Cantina
Summersville, WV
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 46 mins ago
Restaurant General Manager
West Virginia Cantina
Elkins, WV
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual…
Added 46 mins ago
Associate Restaurant Manager
West Virginia Cantina
Elkins, WV
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…

Closed listing

Maximus

Workforce Manager

Boise, ID, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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