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Added 1 min ago
Adult Services Manager (OLTC, ADRC & APS)
OTERO COUNTY GOVERNM
La Junta, CO
JOB REOUIREMENTS AND DIFFICULTY OF WORK Position is responsible to plan, direct, administer and coordinate service programs available to persons in multiple counties. Programs include Aging…
Added 1 min ago
Sr. Manager, Health Outcomes Accreditation
CVS Health
Remote, United States
…across health plan populations. Responsible for the design, development, implementation, and ongoing evaluation of accreditation strategies, readiness activities, gap assessments,…
Added 1 min ago
Outpatient Internal Travel Physical Therapist - Colorado
Select Medical
Fountain, CO
Professional development: Mentorship, specialized training, and exposure to multiple clinical settings.
Added 1 min ago
EHS Manager - Onsite
Medtronic
Lafayette, CO
The EHS Manager leads the development, implementation, and continuous improvement of environmental, health, and safety programs for a multi-functional site. This role partners with leaders…
Added 1 min ago
Clinical Nurse II - VCVH ED (0.8 FTE, 11p-7a)
Northbay
Vacaville, CA
…employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift…
Added 1 min ago
Clinical Nurse II - NBMC ICU (Per Diem, Night)
Northbay
Fairfield, CA
…employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift…
Added 1 min ago
Planning Manager
Mesa County
Grand Junction, CO
Accountable for the County's development review program and day to day operation of Planning Department. Performs the most difficult and complex professional planning work. Provides…
Added 1 min ago
AD
Marketing Product Manager, Laboratory Diagnostics
Antech Diagnostics
Loveland, CO
- $99,330 to $124,000 USD / year
Use these insights to inform program development and marketing strategies.
Added 1 min ago
Senior Marketing Product Manager, Laboratory Diagnostics
Antech Diagnostics
Loveland, CO
Use these insights to inform program development and marketing strategies.
Added 1 min ago
U
Nurse Manager Progressive Care Unit
UCHealth
Longmont, CO
- $47.57 to $76.11 USD / hour
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Added 1 min ago
Staff Overhead Transmission Line Structural Engineer Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
Added 1 min ago
Civil Portfolio Discipline Leader (PDL) - (water/wastewater)
Brown And Caldwell
Lakewood, CO
…Portfolio. - Support the client portfolio and Portfolio Design Manager to ensure successful project delivery. - Support the Portfolio Chief Engineer to ensure successful quality assurance…
Added 1 min ago
Civil Portfolio Discipline Leader (PDL) - (water/wastewater)
Brown And Caldwell
Lakewood, CO
…Portfolio. - Support the client portfolio and Portfolio Design Manager to ensure successful project delivery. - Support the Portfolio Chief Engineer to ensure successful quality assurance…
Added 1 min ago
Outpatient Internal Travel Physical Therapist - Colorado
Select Medical
Lakewood, CO
Professional development: Mentorship, specialized training, and exposure to multiple clinical settings.
Added 1 min ago
Outpatient Internal Travel Physical Therapist - Colorado
Select Medical
Littleton, CO
Professional development: Mentorship, specialized training, and exposure to multiple clinical settings.
Added 1 min ago
U
Manager Population Health Economics Trinsic
UCHealth
Aurora, CO
- $52.33 to $83.73 USD / hour
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Added 1 min ago
Architecture Concepts Associate Director
The Aerospace Corpor
Colorado Springs, CO
The Aerospace Corporation is the trusted partner to the nation's space programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally…
Added 1 min ago
Director, Fraud Strategy - Payments
USAA
Colorado Springs, CO
People Manager who leads and collaborates with team and other analytical leaders in a defined strategic area of focus within Financial Crimes to develop a comprehensive, actionable,…
Added 1 min ago
SR CHEF MANAGER - COLORADO SPRINGS, CO
Compass Group, North America
COLORADO SPRINGS, CO
Working as the Chef Manager Senior you will be responsible for back and front of the house operations for the food service departments. You will maintain a quality culinary program and…
Added 1 min ago
Outpatient Internal Travel Physical Therapist - Colorado
Select Medical
Colorado Springs, CO
Professional development: Mentorship, specialized training, and exposure to multiple clinical settings.
Added 1 min ago
CHEF MANAGER - COLORADO SPRINGS, CO
Compass Group, North America
Colorado Springs, CO
Position Title: CHEF MANAGER - COLORADO SPRINGS, CO
Added 2 mins ago
M&A Human Capital Diligence Manager
Deloitte
Denver, CO
…broader Strategy & Transactions practice. Being a Deloitte Manager in Human Capital Diligence means playing a critical role in helping our clients achieve their Human Resources (HR) M&A…
Added 2 mins ago
M&A Human Capital Manager
Deloitte
Denver, CO
…within our broader Strategy & Transactions practice. Being a Manager in M&A HC, you will be part of the larger Strategy & Transactions team, focusing on M&A and Human Resources. Our…
Added 2 mins ago
BH
Sales Manager - Account Management (Drag Reducing Additives - Remote)
Baker Hughes Energy
Denver, CO
- $117,060 to $217,350 USD / year
Sales Manager - Account Management (Drag Reducing Additives - Remote) Are you passionate about building strategic customer partnerships while driving business growth and customer success?…
Added 3 mins ago
Registered Nurse (RN) - Progressive Care
Duke Health
Raleigh, NC
Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.

Closed listing

Maximus

Workforce Manager

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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