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Media Operations Manager - NBC4 & Telemundo 52
NBCUniversal
Universal City, CA
- $125,000 to $155,000 USD / year
…inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our…
Added 2 mins ago
Software Asset Manager
Virginia Community Colleges
VA
Ability to draft and direct the design and development of new or enhanced applications
Added 2 mins ago
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L2 Cloud Support Technician
SquareTrade
Remote, United States
- $23 to $31 USD / hour
The Manager, Cloud Support Operations, is responsible for translating operational priorities into clear day-to-day plans and executing team objectives to deliver consistent, high-quality…
Added 3 mins ago
Senior Manager Marketing Automation (Hybrid)
American Medical Association
Chicago, IL
We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to…
Added 3 mins ago
Graduate Student Intern - Academic Affairs
Benjamin Franklin Cummings Institute of Technology
Boston, MA
…Massachusetts and respond to employer demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates,…
Added 3 mins ago
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Supervisor, Patient Access – Regionalized Scheduling
PT Solutions
Atlanta, GA
- $23 to $25 USD / hour
patient experience. Supporting the Regional Manager, this role drives operational performance, coaching, and
Added 4 mins ago
Application Development Group Manager, Senior Vice President
Citi
JERSEY CITY, NJ · Jersey City, NJ · Jersey City
Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want…
Added 4 mins ago
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Senior Product Marketing Manager
Tulip Interfaces
Somerville, MA · MA
- $122,000 to $162,000 USD / year
Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved…
Added 4 mins ago
Vice President, Head of Service Practice
Perficient
CHICAGO, IL · NY · HOUSTON, TX
Recruitment and development of the service leaders everyone else is chasing.
Added 5 mins ago
Business Development Manager
Manpower
Portland, OR
How You’ll Make an Impact as a Manpower Business Development Manager:
Added 5 mins ago
Inside Sales Coordinator
Overhead Door
Salt Lake City, UT
…please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for…
Added 5 mins ago
Mechanical Design Engineer
Overhead Door
Salt Lake City, UT
…please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for…
Added 5 mins ago
Performance Manager- De Novo CA/AZ
BMO Bank N.A.
Los Angeles, CA · Phoenix, AZ · San Ramon, CA · San Francisco, CA · La Jolla, CA · Newport Beach, CA
The Performance Manager, De Novo Financial Centers is responsible for driving disciplined execution and accelerating performance across newly established Financial Centers. Acting as a…
Added 7 mins ago
Production Manager
Red White and Blue Thrift
Fontana, CA
As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct…
Added 7 mins ago
Production Manager
Red White and Blue Thrift
Fontana, CA
As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct…
Added 7 mins ago
Retail Manager
Red White and Blue Thrift
Fontana, CA
As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct…
Added 7 mins ago
Retail Manager
Red White and Blue Thrift
Fontana, CA
As the Retail Manager at RWB Thrift, you will play a crucial role in overseeing the retail operations and supporting the overall success of our thrift store. You will have direct…
Added 7 mins ago
Vulnerability and Risk Assessments Analyst
Management Solutions LLC
Oak Ridge, TN
…program management, engineering and technical advisory services, workforce solutions, and digital solutions. Our teams provide the technical expertise and management support needed to…
Added 8 mins ago
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Produce Head Clerk
Albertsons Companies
WOODLAND PARK, CO · Woodland Park, CO
- $27.11 USD / hour
…well-stocked, and ready to serve customers every day. As a Department Manager, you will lead and support your team while driving operational excellence within your area of responsibility.…
Added 8 mins ago
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Head Clerk
Albertsons Companies
COLORADO SPRINGS, CO · Colorado Springs, CO
- $26.61 USD / hour
…well-stocked, and ready to serve customers every day. As a Department Manager, you will lead and support your team while driving operational excellence within your area of responsibility.…
Added 8 mins ago
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Meat First Cutter
Albertsons Companies
COLORADO SPRINGS, CO · Colorado Springs, CO
- $27.93 USD / hour
…well-stocked, and ready to serve customers every day. As a Department Manager, you will lead and support your team while driving operational excellence within your area of responsibility.…
Added 9 mins ago
Field Pharmacy Account Manager
Premier Healthcare Solutions, Inc.
Remote, United States
The Pharmacy Account Manager is responsible for providing support to Premier member hospital and health system pharmacies to implement and optimize use of the Premier GPO pharmacy…
Added 10 mins ago
Human Resources - Senior Talent Advisor 155-2014
CommunityCare
Tulsa, OK
…talent while providing an exceptional candidate and hiring manager…
Added 10 mins ago
Training Manager / Coordinator - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
…Coordinator, Safety and Training Coordinator, Training and Development Manager, Onboarding Specialist, Training Coordinator, Training Manager, Learning and Development Specialist, Workforce…
Added 11 mins ago
Safety Manager
HITT Contracting Inc
Atlanta, GA
The HITT Safety Manager is responsible for the safety performance and safety development of their assigned business units and direct reports. This individual is a safety resource at the…

Closed listing

Maximus

Workforce Manager

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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