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Safety Manager
Emerald Transformer
McKinney, TX
- $90,000 to $100,000 USD / year
The Safety Manager leads the implementation, administration, and continuous improvement of safety programs across Emerald Transformer’s manufacturing facilities. This position partners with…
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SVP Sales | Sage Home Loans
Red Ventures
Charlotte, NC · 1101 Red Ventures Drive Fort Mill, SC
…originations production. You will lead our sales leaders, own sales training and development, raise lead conversion, expand home equity (HELOC) volume, and make technology part of how our…
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Program Coordinator - Pinellas JWB
Girl Scouts Of West Central FL
Remote, United States
- $18 to $19 USD / hour
Title: Program Coordinator (FT) – Region Pinellas JWB
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Anthropologie Assistant Department Manager
Anthropologie
Newtown, PA
- $21 to $22 USD / hour
The Assistant Department Manager supports service, selling, and business operations to achieve an engaging and inspiring store environment. This includes fostering community amongst the…
Added 1 min ago
Inside Service Manager
Mitsubishi Electric Power Products, Inc.
Warrendale, PA
MEPPI’s Service Center Division (SCD) is seeking an experienced and customer-focused Inside Service Manager to lead all aspects of inside service sales, service coordination, parts support,…
Added 1 min ago
School Custodial Cleaner
ABM US
MURRAY, KY · Murray, KY
…U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a…
Added 1 min ago
Guest Service Agent
Holiday Inn Express & Suites-Cambridge
Cambridge, MA
Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Added 1 min ago
Supply Chain Management Intern
Austal USA LLC
Mobile, AL
REPORTS TO: Procurement Manager, Subcontracts Manager, Strategic Sourcing Manager, Compliance Manager, Logistics Manager, Material Program Manager, or Material Program Financial Lead
Added 1 min ago
RC
Hair Salon Manager or Hair Designer - Licensed Cosmetologist
Regis Corporate Career Site
ATLANTA, TX
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST/Designer MANAGER
Added 1 min ago
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Hair Salon Manager or Hair Designer - Licensed Cosmetologist
Regis Corporate Career Site
AMARILLO, TX
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST/Designer MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
CENTER, TX
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
JONESVILLE, MI
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
LUBBOCK, TX
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
KIMBALL, TN
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
MARQUETTE, MI
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
ALPENA, MI
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
AMARILLO, TX
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
POTSDAM, NY
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
CHEBOYGAN, MI
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
RC
Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
STURGIS, MI
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
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Assistant Salon Manager - Licensed Cosmetologist
Regis Corporate Career Site
LUDINGTON, MI
- Up to $40 USD / hour
WHAT YOU’LL DO- HAIR STYLIST ASSISTANT MANAGER
Added 1 min ago
Store Manager - Southdale Center
Macy's
Edina, MN
The Store Manager leads sales and customer service efforts at Macy’s. They oversee all aspects of store operations including selling/service, merchandising, sales promotion, store…
Added 2 mins ago
Sales Development Representative
Actalent
Bethlehem, PA
You’ll take part in a comprehensive, structured training program to prepare you for your role, including role plays, job shadows and teach-backs to create camaraderie and ensure you become…
Added 2 mins ago
Sales Development Representative
Actalent
Fairfax, VA
You’ll take part in a comprehensive, structured training program to prepare you for your role, including role plays, job shadows and teach-backs to create camaraderie and ensure you become…
Added 2 mins ago
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Assistant Store Manager (Operations)
Maverik
Winnemucca, NV
- $19.04 to $21.04 USD / hour
Starting pay: $19.04/hr - $21.04/hr. with both career and growth opportunities, plus eligibility for a bonus program!

Closed listing

Maximus

Workforce Manager

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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