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Private Equity Mergers & Acquisitions Strategy & Diligence Manager
Deloitte
Indianapolis, IN
Private Equity M&A Strategy & Diligence Manager
Added just now
M&A Strategy & Governance Manager
Deloitte
Indianapolis, IN
…transaction. If you are a closer who gets the deal done-apply to this Manager role…
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M&A I&D IT Manager
Deloitte
Indianapolis, IN
Deloitte is seeking an M&A IT Manager to join our M&A Integration & Divestiture (I&D) team within our broader Strategy & Transactions practice. In this role, you will support clients…
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Mergers and Acquisitions Product Technology Diligence Senior Manager
Deloitte
Indianapolis, IN
As a Senior Manager, you will sell, lead and deliver complex strategic engagements that help refine our clients' IT and product tech / software strategy with a focus on inorganic growth.…
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M&A Product Tech Diligence Architect, Manager
Deloitte
Indianapolis, IN
…challenging M&A transactions. They are seeking a Product Architect Manager to add to their team who will have the opportunity to work at the intersection of technology, product…
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Digital Foundry Operate & Innovation BPO/BPaaS Manager
Deloitte
Indianapolis, IN
As a BPO/BPaaS Manager Digital Foundry, Operate, & Innovation team, you will be responsible for...
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Strategic Change & Transformation Manager
Deloitte
Indianapolis, IN
Join Deloitte's Finance Transformation group as a Strategic Change Manager, driving the people and culture side of one of the firm's most significant internal programs. In this role, you…
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Agentic AI Engineer, Senior
Deloitte
Indianapolis, IN
…(identity, security, compliance for AI workloads); IAM, Secrets Manager, and…
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Lead Forward Deployed Engineer, ServiceNow
Deloitte
Indianapolis, IN
Cross-Functional Pod Leadership & Program Governance
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Merger and Acquisitions Financial Due Diligence Senior Manager ERI/Infrastructure
Deloitte
Indianapolis, IN
…measurable action. Be that trusted partner and apply to this Senior Manager role…
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M&A Human Capital Diligence Manager
Deloitte
Indianapolis, IN
…broader Strategy & Transactions practice. Being a Deloitte Manager in Human Capital Diligence means playing a critical role in helping our clients achieve their Human Resources (HR) M&A…
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M&A Human Capital Manager
Deloitte
Indianapolis, IN
…within our broader Strategy & Transactions practice. Being a Manager in M&A HC, you will be part of the larger Strategy & Transactions team, focusing on M&A and Human Resources. Our…
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Telephonic Nurse Case Manager II
Elevance Health
Indianapolis, IN
The Federal Employee Program (FEP) provides health benefits to federal employees, retirees, and their families. Through its longstanding partnership with the federal government, FEP offers…
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Manager, Leadership Excellence
Deloitte
Indianapolis, IN
As a Manager in the Office of Leadership Excellence, you will manage the day-to-day operations, delivery, and coordination of the technology products, platforms, and tools that support…
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Pharmacy Intern
Elevance Health
Indianapolis, IN
Currently enrolled in a Pharmacy program at an accredited college or university.
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Territory Manager – UniFirst First Aid + Safety
UniFirst Corporation
Mesa, AZ
UniFirst First Aid + Safety is seeking a reliable and hardworking Territory Manager to join our family. As a Territory Manager, you will be responsible for servicing and managing…
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Healthcare Marketing Strategy Manager
Deloitte
Indianapolis, IN
The Health Care Marketing Strategy Manager is a client-facing consulting leader responsible for leading the day-to-day delivery of strategy consulting engagements for Health Care clients…
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Client Relationship Executive - St of Indiana (Sales Vice President, Strategic Relationship Management)
Deloitte
Indianapolis, IN
Experience as a relationship and/or business development manager serving state and local clients
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N
Customer Success Manager
Nelnet
Indianapolis, IN
- $75,000 to $80,000 USD / year
The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services.…
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Senior Coronary District Manager - Great Lakes
Medtronic
Indianapolis, IN
…alignment to organizational priorities. The Coronary Sales District Manager is accountable for cultivating a culture of excellence - championing product quality, operational rigor, and…
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Medicare CAHPS & STAR Quality Clinical Program Manager
Elevance Health
Indianapolis, IN
Title : Medicare CAHPS & STAR Quality Clinical Program Manager
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Docebo Manager
Deloitte
Indianapolis, IN
As a Manager on the Docebo team, you will lead efforts that help clients transform their HR and Learning and Development practices to drive efficiency, improve employee experience, and…
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Nurse Disease Management II
Elevance Health
Indianapolis, IN
The Federal Employee Program (FEP) provides health benefits to federal employees, retirees, and their families. Through its longstanding partnership with the federal government, FEP offers…
Added just now
Associate Account Manager
Republic Services
Indianapolis, IN
POSITION SUMMARY: The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing
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Assistant Culinary Manager
American Senior Communities
Indianapolis, IN
Culinary and Nutrition Assistant Manager Opportunity at American Village Assisted Living

Closed listing

Maximus

Workforce Manager

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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