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Added 3 mins ago
DB
Part Time Bridal Sales
David's Bridal
burlington, MA
- Part-time
…presentation and operations of the store. S/he reports to the Store Manager in partnership with the Sales Manager. Bridal Stylists are brand ambassadors and demonstrate the values and…
Added 13 mins ago
Learning Delivery and Integration Manager
The Boeing Company
Seattle, WA · Auburn, WA · Everett, WA · Berkeley, MO · Hazelwood, MO · Renton, WA · North Charleston, SC
Stepping into a pivotal role, you will lead the integration of enterprise learning programs, services, systems, and stakeholder partnerships. You will collaborate across Learning &…
Added 27 mins ago
MS
Product Manager - Assistant Vice President
MS Smith Barney, LLC
NY
- $85,000 to $140,000 USD / year
Added 27 mins ago
MS
Digital Banking Product Manager – Assistant Vice President
Morgan Stanley Private Bank,NA
Purchase, NY
- $85,000 to $185,000 USD / year
Our entrepreneurial Digital Platforms Team is seeking a high-performing fintech Product Manager with a passion for building innovative technology, formulating innovative solutions to…
Added 31 mins ago
Senior Engineer
City of Coronado, California
Coronado, CA
Incorporated on December 11, 1890, Coronado is a general law city operating under a Council-Manager form of government. The Mayor and four Councilmembers serve staggered four-year terms.…
Added 48 mins ago
CO
Warehouse Associate (Part-Time) - Four Coins Drive, Canonsburg
Commonwealth of Pennsylvania
Canonsburg, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 48 mins ago
CO
Sales Associate (Part-Time) - Mechanicsburg Plaza, Simpson Ferry Road, Mechanicsburg
Commonwealth of Pennsylvania
Mechanicsburg, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 48 mins ago
CO
Sales Associate (Part-Time) - Kenmawr Plaza, Pine Hollow Road, McKees Rocks
Commonwealth of Pennsylvania
McKees Rocks, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 48 mins ago
CO
Food Service Supervisor
Commonwealth of Pennsylvania
Philadelphia, PA
- $49,948 to $75,298 USD / year
Three years of paid experience in food production and/or service and successful completion of a Certified Dietary Manager course; or
Added 48 mins ago
CO
Sales Associate (Part-Time) - South Mall, Lehigh Street, Allentown
Commonwealth of Pennsylvania
Allentown, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 48 mins ago
CO
Sales Associate (Part-Time) - Centre Avenue, Pittsburgh
Commonwealth of Pennsylvania
Pittsburgh, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 48 mins ago
CO
Sales Associate (Part-Time) – Shaffer Road, DuBois
Commonwealth of Pennsylvania
DuBois, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 48 mins ago
CO
Sales Associate (Part-Time) - McDonald Plaza, West Barr Street, McDonald
Commonwealth of Pennsylvania
McDonald, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…
Added 59 mins ago
O
Senior Manager, Data Center Construction
Oracle
Montpelier, VT
- $126,200 to $264,100 USD / year
Added 59 mins ago
IT CYBERSECURITY SPECIALIST (INFOSEC)
Air National Guard Units
South Burlington, VT
…Responsibilities INTRODUCTION: This position is located in the Advanced Programs Office (CCZ), Special Access Program (SAP) Branch of an Air National Guard (ANG) Wing Staff or it may be…
Added 1 hour ago
Manager, EHS Programs
Vanderbilt University Medical Center
Nashville, TN
…out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where…
Added 1 hour ago
Data & AI Strategy and Delivery Consultant
CGI
Houston, TX
…directly to client engagements as a business analyst, project manager, program manager, product owner, functional consultant, or workstream…
Added 1 hour ago
Radiation Therapist - Radiology
Providence
Napa, CA
Under the direction of the Lead Radiation Therapist, Radiation Oncology Manager, Physicist, and Radiation Oncologists and with latitude for independent judgment, performs all the…
Added 1 hour ago
Senior Manager, HR Operations
Mizuho OSI
Union City, CA
The Senior Manager, HR Operations provides strategic and operational leadership for the employee lifecycle and the systems, processes, and services that support it. This leader is…
Added 1 hour ago
DO
Senior Network Engineer
Department of Water Resources
CA
- $8,625 to $11,557 USD / month
The Information Technology Specialist II, under the direction of the Enterprise Network Operation Services Manager, serves as a Senior Network Engineer. The position's duties and activities…
Added 1 hour ago
Program Manager, Food Services & Vocational Training
HAYMARKET CENTER
Chicago, IL
We are seeking a hands-on Program Manager to lead the daily operations of Mac's Deli.
Added 1 hour ago
Market Sales Manager
TruGreen Limited Partnership
Spokane, WA
Assists in the execution of marketing programs (door-to-door, direct mail, inside, outside) to ensure the profit, growth, and expansion of TruGreen’s services. Shares local market knowledge…
Added 1 hour ago
Supervisor of Client Experience
InCharge
Remote, United States
The Supervisor, Client Experience reports to the Manager of Client Experience & Trust Accounting and leads the day-to-day operations of the Client Experience team. This role is accountable…
Added 1 hour ago
SME Program Manager (IR)
Serco USA
Wright-Patterson AFB, OH
…Directorate, Serco has a great opportunity for you! As a Program Manager Subject Matter Expert (SME), you will be supporting the Fighters and Advanced Aircraft Infrared (IR) Sensing…
Added 1 hour ago
Registered Pharmacist
Hy-Vee Inc
Cedar Rapids, IA
…smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each…

Closed listing

Maximus

Workforce Manager

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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