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CO
Auditor 1
Commonwealth of Pennsylvania
Harrisburg, PA
- $53,008 to $80,646 USD / year
QUALIFICATIONSMinimum Experience and Training Requirements:
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Nutrition Services Shift Lead
Corewell Health
Grand Rapids, MI
Oversees and delivers comprehensive training for all new hires in the Nutrition Services Department, ensuring proficiency in diet standards, food safety protocols, patient‑focused service,…
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Support Services Tech
Corewell Health
Southfield, MI
Assists the team in training, scheduling, and workflow. Directs and maintains accountability for complex, multi-faceted programs.
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CH
Ward Secretary
Corewell Health
Dearborn, MI
- $18.48 to $21.12 USD / hour
Collaborates with manager to order and maintain appropriate supplies and floor stock.
Added 2 mins ago
Branch Manager Greater San Antonio East
B10 Wells Fargo Bank, N. A.
SAN ANTONIO, TX · CIBOLO, TX · SELMA, TX · CHINA GROVE, TX
Your onboarding starts with participation in the Branch Manager Readiness Program which is intended to offer a structured and supportive transition into leadership at Wells Fargo.…
Added 4 mins ago
SW Development Engineer 2
Dexcom
San Diego, CA · San Diego
…providers. We partner with ML Engineering on model quality and training, and AI Engineering on application behavior. You will independently deliver platform components and measurable cost…
Added 4 mins ago
SW Development Engineer 1
Dexcom
San Diego, CA · San Diego
…providers. We partner with ML Engineering on model quality and training, and AI Engineering on application behavior. You will contribute with guidance from experienced…
Added 9 mins ago
Assistant Community Manager
Related
San Francisco, CA
…seeking a dedicated and detail-oriented Assistant Community Manager to support the daily operations of our 201-unit affordable housing community in San Francisco,…
Added 9 mins ago
SC
Administrative Manager
Spotsylvania County
Spotsylvania County, VA
- $72,021.28 to $102,270.23 USD / year
…administrative staff, coordinating department new hire requisitions and training, and coordinating various personnel administrative, and clerical functions. Employee in this position must…
Added 11 mins ago
Operations Manager – DDLC Support
ASM Research, An Accenture Federal Services Company
Montpelier, VT
The Operations Manager – DDLC Support leads day-to-day delivery operations for DDLC task areas, ensuring consistent, high-quality execution across multiple workstreams and locations in…
Added 11 mins ago
Platform Services Lead
ASM Research, An Accenture Federal Services Company
Montpelier, VT
The IT Services Senior Manager is responsible for analyzing and directing IT-related activities for the organization or program while leading staff assigned to the IT function. This role is…
Added 11 mins ago
N
Customer Success Manager
Nelnet
Montpelier, VT
- $75,000 to $80,000 USD / year
The Customer Success Manager (CSM) is responsible for owning the client lifecycle and ensuring clients achieve measurable outcomes from CampusGuard’s SaaS platform and consulting services.…
Added 11 mins ago
AIRCRAFT PNEUDRAULICS SYSTEMS MECHANIC
Air National Guard Units
South Burlington, VT
…selection up to TSgt/E6 Minimum Requirements: Experience or training which demonstrates your knowledge of basic electrical and mechanical principles; knowledge of troubleshooting procedures…
Added 11 mins ago
OPERATIONS AND TRAINING MANAGER
Army National Guard Units
Jericho, VT
…POSITION. This National Guard position is for an Operation and Training Manager, Position Description Number D2707000 and is part of the Camp Ethan Allen Training Site of the Vermont Army…
Added 11 mins ago
VR
Assistant Manager - Rental Operations
Vail Resorts
Ludlow, VT
- $25 to $28.6 USD / hour
…discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 11 mins ago
HC
Senior Team Lead - Developmental Services (Residential)
Howard Center
Burlington, VT
- $63,621.99 USD / year
Added 11 mins ago
Interim Probation and Parole Officer
Vermont Department of Corrections
Rutland, VT
Added 11 mins ago
Business Development Mgr - OR
Ford Motor Company
Montpelier, VT
Provide in-dealership training and consulting to develop incremental retail, lease, wholesale and fee income product performance, in support of the Ford Credit Value Proposition. Utilize…
Added 11 mins ago
DOC Facility Staff Experience Supervisor
Vermont Department of Corrections
Saint Johnsbury, VT
Added 11 mins ago
IT CYBERSECURITY SPECIALIST (INFOSEC)
Air National Guard Units
South Burlington, VT
…located in the Advanced Programs Office (CCZ), Special Access Program (SAP) Branch of an Air National Guard (ANG) Wing Staff or it may be located within the Operations Support Squadron…
Added 11 mins ago
Workforce Manager
Maximus
Montpelier, VT
Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and…
Added 11 mins ago
Medical Science Liaison, Nephrology - Florida/Puerto Rico
Otsuka America Pharmaceutical Inc.
Montpelier, VT
Position Overview – Medical Science Liaison (Senior Manager)
Added 11 mins ago
Assistant Manager - Culinary/Chef - Coleman Brook Tavern
Vail Resorts
Ludlow, VT
…discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your…
Added 11 mins ago
EG
Product Manager
Eliassen Group
Montpelier, VT
- $65 to $75 USD / hour
Our client seeks an experienced Product Manager to lead strategy, development, and continuous improvement of digital products in a complex, high-volume enterprise. The role partners with…
Added 14 mins ago
WF
Meat Clerk
WinCo Foods
South Salt Lake, UT
- From $14.5 USD / hour
May participate in a Meat Cutter training program to learn basic meat cutting skills.

Closed listing

Maximus

Workforce Manager

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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