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Construction Inspector
TYLin
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…we enhance conventional designs with smarter, more resilient systems. We provide people with better mobility. We steward precious resources by finding more sustainable…
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Medical Science Liaison, Nephrology - Florida/Puerto Rico
Otsuka America Pharmaceutical Inc.
Indianapolis, IN
Assist with Otsuka’s clinical trials program, including registrational, post-marketing and Investigator-Sponsored Trials (ISTs), health economic outcomes research, other specific medical…
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Supplier Quality Manager
Rolls-Royce
Indianapolis, IN
…have the opportunity to enroll in other benefits, including health, dental, vision, disability, life and accidental death & dismemberment insurance; a flexible spending account; a health…
Added 8 mins ago
F-35 Program Analyst (Mission Systems)- Crystal City, VA
Serco USA
Crystal City, VA
Serco is excited to continue supporting the F-35 Joint Strike Fighter Program Office (JPO). This contract provides program management support in support of the full acquisition lifecycle of…
Added 12 mins ago
Regional Quality Assurance Manager – Food Manufacturing
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Albert Lea, MN
Accountable for an effective internal audit program and ensures systems are working to reduce risk, and that corrective actions are completed
Added 12 mins ago
Senior Manager, Environmental Health & Safety - Manufacturing Site to $155,000 +
Intermedia Group, Inc.
Columbus, NE
OPEN JOB: Senior Manager, Environmental Health & Safety
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Sr. Manager, Environmental Health & Safety - Manufacturing
Intermedia Group, Inc.
Broken Bow, NE
JOB TITLE: Sr. Manager, Environmental Health & Safety - Manufacturing
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Quality Assurance Regional Manager (Food Manufacturing) - Relo Avail - to $145,000
Intermedia Group, Inc.
Defiance, OH
Accountable for an effective internal audit program and ensures systems are working to reduce risk, and that corrective actions are completed
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Staff Pharmacist-Full Time (Hospital Setting)
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Chillicothe, OH
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…compliance with all applicable laws, accrediting standards, health system policies and sound pharmaceutical…
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Director Perioperative Services - Orange County CA - to $280,000
Intermedia Group, Inc.
Mission Viejo, CA
Leads in promoting the appropriate use of innovative applications and new technologies, including consideration of the impact on global environmental health and sustainability.
Added 13 mins ago
Medical Laboratory Technician
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St Paul, MN
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Regional Credit Admin Manager - Huntington Technology Finance (HTF)
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Software Engineering Group Mgr - Kubernetes CaaS Platform
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Sr Program Controls Specialist
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Senior Software Programs Integrator
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…impacts of technical challenges, issues, and changes. Support Program Manager by providing recommendations, building plans, and driving resolution through daily…
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Senior Production Engineering Manager - Integrated Air & Missile Defense (IAMD) & Patriot Advanced Capability 3 (PAC-3) - Shift C
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Accounting Manager
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TITLE 32 PROGRAM MANAGER (DEPUTY AIR COMMANDER) (MI 110th Wing)
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Med Tech/Anam Cara - The Oaks
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Closed listing

Maximus

Workforce Manager

Dover, DE, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

About employer

More about this job

Skills

Forecasting
Scheduling
Decision making
Analytical skills
Microsoft Access
Quality assurance
Auditing
Regulatory compliance
Collaboration

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