Jobs in the United States

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Added 5 mins ago
Workforce Manager
Maximus
Helena, MT
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
Added 25 mins ago
VV
Business Strategy-Sr Mgr
Verizon Value Inc
Basking Ridge, NJ · Irving, TX · NY · Lake Mary, FL · Miami, FL
- $116,500 to $223,000 USD / year
SafeLink Wireless: SafeLink believes that in today’s digital-first society, connectivity is a new basic need and a right for every person. Without judgment, SafeLink fulfills our obligation…
Added 27 mins ago
Sr Advanced Software Engineer
Aerospace
Clearwater, FL
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 50 mins ago
Sales Operations Manager
Celestica International LP
Remote Employee US, NH
The Sales Operations Manager (SOM) role ensures Celestica’s sales systems and processes operate correctly and efficiently, enabling the global sales organization’s opportunity pursuit. The…
Added 52 mins ago
Principal Engineer I - System Design / Architecture Engineering
TMN Toyota Motor North America Company
Liberty, NC
…leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream.…
Added 54 mins ago
Senior Software Engineer
ACE American Insurance Company
Philadelphia, PA · Tampa, FL
…commercial clients. ESIS’ innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients’ unique risk…
Added 56 mins ago
Advanced Mfg Engineer Sr Adv
Aerospace
Torrance, CA
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…
Added 59 mins ago
O
Access Tech III- ISP
Optimum
Hauppauge, NY
- $76,933 to $126,390 USD / year
We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive…
Added 1 hour ago
CT
Database Engineer 3
Columbia Technology Partners
Annapolis Junction, MD
- $145,000 to $160,000 USD / year
Build and support complex database solutions utilizing Open Database Connectivity (ODBC), cloud-based storage and retrieval methodologies, and data integration technologies.
Added 1 hour ago
A
Senior Data Analytics and BI Manager
Amneal
Bridgewater, NJ
- $160,000 to $190,000 USD / year
…to driving organizational success by delivering end-to-end solutions, optimizing processes, and influencing leadership…
Added 1 hour ago
Manager, Cloud Engineering
S&P Global
New York, NY
Job Duties: S&P OpCo, LLC seeks a Manager, Cloud Engineering who will engineer storage solutions and content replication to meet performance requirements. Administer AWS infrastructure…
Added 1 hour ago
MuleSoft AMS Architect
Capgemini
Atlanta, GA, GA
At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to…
Added 1 hour ago
Product Lifecycle Manager
Ciena Corporation
Remote, United States
As the global leader in high-speed connectivity, Ciena builds the critical infrastructure powering the AI era. We’re a technology company shaping the future of networking, guided by…
Added 1 hour ago
IT Intern
Greater Health Now
Kennewick, WA
Troubleshoot basic hardware, software, printer, and network connectivity issues.
Added 1 hour ago
Senior Staff Product Manager, Identity Aware Networking (Non-Human Identities) (hybrid)
Cisco
Milpitas, CA
As a Senior Staff Product Manager, you will lead the product strategy and execution to secure network connectivity for Non-Human Identities across the enterprise. You will own the…
Added 1 hour ago
Advanced Project Engineer
Aerospace
Tempe, AZ
You will report to the Sr. Engineering Program Manager and work out of our Tempe site on a hybrid work schedule. Please note that the new hires are expected to work fully onsite for the…
Added 1 hour ago
Chef De Cuisine | Raymond James Stadium
Legends Hospitality, LLC
Tampa, FL
…annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win -…
Added 2 hours ago
Expanded IV&V Project Manager
NTT DATA State Health Consulting, LLC
Concord
We are currently seeking a Expanded IV&V Project Manager to join our team in Concord, New Hampshire (US-NH), United States (US).
Added 2 hours ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Barksdale, LA
ACET is hiring an Electronic Flight Bag (EFB) Program Manager to support the 2d Bomb Wing and 2d Operations Group at Barksdale AFB, Louisiana.
Added 2 hours ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Dyess, TX
ACET is hiring an Electronic Flight Bag (EFB) Program Manager for the 7th Bomb Wing and 7th Operations Group at Dyess AFB, Texas. Dyess is a B-1B installation.
Added 2 hours ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Ellsworth, SD
ACET is hiring an Electronic Flight Bag (EFB) Program Manager for the 28th Bomb Wing and 28th Operations Group at Ellsworth AFB, South Dakota. The 28th Bomb Wing operates the B-1B.
Added 2 hours ago
Electronic Flight Bag (EFB) Program Manager
Adams Communication & Engineering Technology, Inc.
Minot, ND
ACET is hiring for an Electronic Flight Bag (EFB) Program Manager for the 5th Bomb Wing and 5th Operations Group at Minot AFB, North Dakota. The 5th Bomb Wing operates the B-52H.
Added 2 hours ago
PMO Quality Project Manager
NTT DATA Services
Springfield, IL
NTT DATA seeks to hire an experienced PMO Quality Project Manager to support the Illinois Medicaid Enterprise System (IL MES) PASS Program. The role will lead Enterprise PMO quality…
Added 2 hours ago
Medicaid Certification PMO Project Manager
NTT DATA Services
Springfield, IL
We are currently seeking a Medicaid Certification PMO Project Manager to join our team in Springfield, Illinois (US-IL), United States (US).
Added 3 hours ago
Advanced Project Engineer
Aerospace
Phoenix, AZ
…cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance…

Maximus

Workforce Manager

Jackson, MS, United States

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Job details

Posting language: English
Posted: Oct 30, 2026

Original job description

Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.

The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery. This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.

The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.

This job is contingent upon contract award.

Why Maximus?

? Competitive Compensation - Annual bonuses based on performance included!
?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
? Tuition Reimbursement - Invest in your ongoing education and development.
? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
Manage direct reports and the cost-effective operation of all project tasks.
Manage subcontractors that provide services to program.
Manage audits of operations.
Collaborate with other Managers to ensure effective coordination of activities.
Develop and implement operational policies and procedures in collaboration with other key stakeholders.
Establish and maintain effective relationships with clients and other external entities.
Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
Monitor performance against key indicators established internally or by the clients.
Develop solutions to issues or complex problems.
Develop performance goals and objectives for staff, and monitor achievement of those goals.
Perform other duties as may be assigned.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

3+ years of previous experience supervising/managing staff required.

'- 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Preferred Skills and Qualifications

Bachelor's degree in Business Administration or a related field.
Proven experience in scheduling, forecasting, and real-time monitoring.
Strong ability to manage, mentor, and motivate teams.
Experience with workforce management tools, CRM systems, and other relevant software.

Home Office Requirements

Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$70,000

Maximum Salary

$80,000

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