Training Manager

Maximus is currently hiring a Training Manager to support our Kentucky Health Benefits Exchange team.

The Training Manager will oversee training and development initiatives for a dynamic contact center environment. This role will develop and deliver engaging training programs, create and maintain instructional materials and knowledge base content, and ensure employees have a thorough understanding of program requirements, systems, and customer service expectations.

The successful candidate will possess strong presentation skills, experience with training technologies, and the ability to motivate learners while driving employee performance and service excellence.

This is a hybrid-remote position that requires work to be performed onsite as required by the program in our Frankfort, KY offices.

This job is contingent upon contract award.

Why Maximus?

• ? Competitive Compensation - Annual bonuses based on performance included!
• ?️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• ? Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• ?️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
• ? Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• ? Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• ? Tuition Reimbursement - Invest in your ongoing education and development.
• ? Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• ? Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• ? Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.
• Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.
• Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.
• Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.
• Complete hiring and performance management processes to support a high performing training team.
• Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.
• Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Review, evaluate, and modify existing and proposed programs.
• Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.
• Maintain a library of training aids.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Preferred Skills and Qualifications

• Bachelor's degree in Business Administration or a related field.
• Strong verbal and written communication skills with the ability to engage and motivate learners.
• Expertise in contact center processes, systems, and customer service principles.
• Strong organizational, presentation, and facilitation skills.
• Proficiency in training technologies and learning tools.
• Adaptability and a proactive approach to updating training materials regularly.

Home Office Requirements

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).
• Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$88,000

Maximum Salary

$95,800