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Added 2 mins ago
IT PROGRAM MANAGER (APPSW/SYSANALYSIS)
U.S. Northern Command
Peterson AFB, CO
…Qualification Standards for General Schedule Positions, Information Technology (IT) Management Series, GS-2210. SPECIALIZED EXPERIENCE: Must have IT-related experience demonstrating each of…
Added 2 mins ago
Sr. Systems Engineer - EADGE-T
Lockheed Martin
Virtual Three, CO
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 2 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
…cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce Analysts, and System Administrators) focused on building, scaling, and…
Added 2 mins ago
Sr Principal Legal Counsel - Direct Sourcing GOSC Legal
Medtronic
Lafayette, CO
Experience drafting and negotiating product development, co-development, contract manufacturing, technology, licensing or similar complex agreements.
Added 2 mins ago
Electrical Engineer II
Honeywell Technologies
Arvada, CO
As an Electrical Engineer II here at Honeywell, you will contribute to the design, development, and implementation of electrical systems and components specifically tailored for process…
Added 2 mins ago
Systems Engineer Senior (Level 3)
Lockheed Martin
Highlands Ranch, CO
Support the development of the CONOPS, Design Description Document and Operations Handbook utilizing Model Based Systems Engineering and new web-based documentation processes in an Agile…
Added 3 mins ago
REVIT Electrical Designer - Kiewit Industrial & Water Engineering
Kiewit
Lone Tree, CO
Associates, Vocational or Bachelor's degree in Design & Drafting Technology, Engineering Technology or Design or a related degree is preferred.
Added 3 mins ago
CS
Finance Manager- Data Analytics
Charles Schwab
Lone Tree, CO
- $125,000 to $160,000 USD / year
Own the team’s data infrastructure - design, build, and maintain scalable databases, data pipelines, and automated workflows that enable the WA Finance team to access timely, accurate, and…
Added 3 mins ago
SCS Technology Leader
GE Vernova
Longmont, CO
…UX organizations - including Generative AI in the software development lifecycle, AI-assisted design workflows, and automation that accelerates delivery and improves developer and designer…
Added 3 mins ago
Algorithm Software Engineer - Level 3 or 4 (AHT)
Northrop Grumman
Boulder, CO
…Software Engineer – Level 3 or 4 supporting Internal Research and Development (IRAD) to join our team of qualified, diverse, and innovative individuals located in Boulder, CO. This IRAD…
Added 3 mins ago
Electrical/Test Engineer II
Lockheed Martin
Littleton, CO
…cultivate innovation, reduce costs, and push the boundaries of what technology can achieve. We’re creating future-ready solutions, focusing on resiliency and urgency through our 21st…
Added 3 mins ago
Circuit Design Engineering Associate Manager, Avionics, Secret Clearance
Lockheed Martin
Littleton, CO
As a Circuit Design Engineering Associate Manager , you will lead the development of Avionics Packages for the Initiation and Preset Subsystem for the D5LE2 Trident II Submarine Launched…
Added 3 mins ago
Mechanical Designer
Scientific Applicati
Colorado Springs, CO
Added 3 mins ago
Mid-Level Identity Product Manager
USAA
Colorado Springs, CO
…needs into clear, actionable identity service requirements for technology, architecture, and design teams, across the identity lifecycle from initial proofing through ongoing assurance…
Added 3 mins ago
UG
Knowledge Management Specialist
UIC Government Services and the Bowhead Family of Companies
Colorado Springs, CO
- $105,000 to $120,000 USD / year
Assist the Engineering and Compliance Teams to perform systems architecture, design, planning, and integration.
Added 3 mins ago
Staff Systems Engineer - ExPat
Lockheed Martin
Colorado Springs, CO
Come join the EADGE-T team and be part of an effort to upgrade the program’s technology and bring new capabilities to the UAE customer. The EADGE-T system is an integrated air missile…
Added 3 mins ago
Lessons Learned Analyst
Trinzic
Colorado Springs, CO
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added 3 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Denver, CO
…enterprise transformation, with a core focus on career success, technology skilling, and AI-enabled transformation. You will be the commercial owner of these offerings within the wider…
Added 3 mins ago
Clinical Testing Automation Analyst
Highmark Health
Denver, CO
The Associate Technical Analyst supports the development, execution, and maintenance of automated testing solutions that improve the quality, reliability, and efficiency of clinical and…
Added 3 mins ago
Data Analyst-Technical-Staff
Intermountain Health
Denver, CO
This role supports the development and deployment of data analytics at Intermountain Health. As a Data Analyst-Technical-Staff, you will be part of a team that contributes to strategic…
Added 3 mins ago
Life Sciences CRM Global Delivery Lead
Deloitte
Denver, CO
…innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new…
Added 3 mins ago
Senior GRC Information Security Systems Analyst
Dorsey & Whitney
Denver, CO
…Security documentation, supporting changes in the organization, technology, or threat landscape. • Provide Information Security Program reporting related to metrics and dashboards for…
Added 3 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Denver, CO
- $86,000 to $99,000 USD / year
Design and develop enterprise applications using .NET, Java, and Spring Boot technologies to support healthcare payer operations.
Added 3 mins ago
Risk Management & Patient Safety Coordinator
AdventHealth
Denver, CO
Assists in the design, development, methodologies, and tools for quality processes, decision making, advanced analytics, and planning related to patient safety.
Added 3 mins ago
C
.NET Full stack Engineer with C#
Cognizant
Denver, CO
- $86,000 to $99,000 USD / year
Design and develop enterprise applications using .NET, Java, and Spring Boot technologies to support healthcare payer operations.

Closed listing

Maximus

Trainer I - Remote

Concord, NH, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: Bachelor’s degree
Experience: 3 years of leadership and/or training experience required.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs. In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.

This position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact center. This position is responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activities.

Position is contingent upon contract award

This is a fully remote role.

.Must have the ability to pass a federal background check

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Essential Duties and Responsibilities:

Provide feedback regarding the design, development and distribution of training programs and materials as needed.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.

'- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner. This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations

Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
Maintain records of training activities, participant progress, and program effectiveness. Ensure that all training documentation, records, reports, and data are completed accurately and on time
Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
Activities may include but are not limited to: scheduling and securing training space; classroom step-up; securing training resources; training scheduling; determining resource readiness for course (including materials, training room, technology, and collection and entry of training data); providing production floor support; answering questions; taking consumer calls; conducting peer level observations; conducting training room audits; providing feedback on various topics; supporting new hire CSRs during nesting; administering exams/surveys/certifications; conducting performance management and root-cause/gap analysis; completing and submitting reports accurately/timely; completing all assigned training; studying performance trending; identifying performance gaps; providing training solutions/gap cause to Training Leadership team; and listening to consumer calls to identify trends and coach for improvement.
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
Monitor learner performance and provide feedback to the Training Supervisor as needed.
Serve as a subject matter expert for assigned customer agencies.

Minimum Requirements

'- High School diploma or equivalent required; Bachelor’s degree preferred.

3 years of leadership and/or training experience required.
May have additional training or education in area of specialization.

'- Bachelor's degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required

At least one (1) year of experience with delivery of classroom training within the last five (5) years required
At least one (1) year of customer service experience required
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently as well as in a team environment
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
PC proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
Good public speaker and at ease moderating large groups
Skilled in adult learning
Excellent organizational, interpersonal, written, and verbal communication skills
Professional demeanor and attitude
Strong problem-solving skills
Experience in federal agency health or social services highly preferred
Ability to work any hours, any days, any shift, off-shift, flex schedule, double shifts, holidays, nights and weekends as necessary to include overtime, key days, priority days, and mandatory days (plan for schedule flexibility)"
Experience conducting virtual training sessions using Microsoft Teams preferred.
Strong communication and facilitation skills, with the ability to engage remote learners effectively.
Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
Ability to manage multiple training sessions and priorities in a fast-paced environment.
Must have the ability to pass a federal background check.
Must be a U.S. Citizen

This is a fully remote role.

Position is contingent upon contract award

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20.44

Maximum Salary

$36.32

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