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Added 2 mins ago
Student Services Assistant, ILR Graduate Office
Cornell Univ (NYS Colleges & Exper Sta)
United States
Since our founding in 1945, the ILR School has advanced labor, employment, and management studies nationally and internationally through teaching, research, and outreach. As the leading…
Added 4 mins ago
WC
Legal Assistant - Workers Compensation
Wintersteen Casarez
Remote, United States
- $20 to $40 USD / hour
…requires excellent communication, organization, and document management skills, as well as the ability to work in a fast-paced legal…
Added 6 mins ago
AC
Data Specialist, Houston Endowment Grant (Temporary - Grant Funded)
Alvin College
Alvin, TX
- $4,145.72 USD / month
One year of experience in data collection, reporting, program evaluation, institutional or grant-related research, or related work
Added 6 mins ago
AC
Career Navigator, Houston Endowment Grant (Temporary - Grant Funded)
Alvin College
Alvin, TX
- $3,760.29 USD / month
Provide individualized career advising and case management from initial inquiry through program completion, employment, and career advancement.
Added 10 mins ago
Construction_Carpentry CTE
Educational Empowerment Group
Maple Heights, OH
Assist with student recruitment, community partnerships, and program development
Added 11 mins ago
O
Principal Network Developer
Oracle
Nashville, TN
- $102,300 to $209,500 USD / year
-Modifies and extends infrastructure pipelines and configuration management tools to meet evolving requirements using existing playbooks and custom logic.
Added 13 mins ago
Summer 2027 Applied Gen AI/Data Scientist Graduate Intern
Highmark Health
Montpelier, VT
As a member of the AI Services and Platforms Research & Development Team , the intern will contribute to the design, development, and evaluation of innovative Generative AI solutions that…
Added 13 mins ago
CW
Director of IT Project Management Office
Casella Waste Systems Inc.
Rutland, VT
- $164,000 to $214,000 USD / year
As head of the Enterprise Project Management Office, you will lead the organization’s enterprise project, program, and portfolio management function at both strategic and operational…
Added 13 mins ago
CW
Billing Specialist
Casella Waste Systems Inc.
Rutland, VT
- $21 to $23 USD / hour
…experience and skills. We believe in transparent pay and career development. This role offers growth opportunities, with clearly defined career paths, regular feedback, skill-building…
Added 15 mins ago
Patient Care Associate-MSH-GP9W Medicine-FT-Days-EOW
Mount Sinai Health Systems
New York, NY
Maintains patient/employee confidentiality in the management of information.
Added 15 mins ago
MS
STAFF NURSE (FLEX)-Nursing Emergency Services - Mount Sinai Morningside- Full-Time Days; EOW
Mount Sinai Health Systems
New York, NY
- Full-time
Participates in the development of other staff members
Added 17 mins ago
OFFICE MANAGER @ TRANSPORTATION, 8 HRS, CONT.
Spokane Public Schools
Spokane, WA
As a Spokane Public Schools staff member, you'll uphold our commitment to creating a loving and collaborative learning community where all students belong and thrive. We are looking for…
Added 19 mins ago
General Manager(05000) - 320 E Cass Street
Domino's
Tampa, FL
…Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to…
Added 20 mins ago
SO
Workforce Advisor
State of Iowa
Des Moines, IA
- $24.23 to $35.61 USD / hour
Do you have a heart for public service? Are you passionate about helping others succeed? If so, Iowa Workforce Development is seeking a dedicated Workforce Advisor serving within the UI…
Added 20 mins ago
SO
OSHA Whistleblower Investigator
State of Iowa
Des Moines, IA
- $25.89 to $39.33 USD / hour
Enter information in to the OSHA Information System used for case file formation and management;
Added 20 mins ago
SO
Environmental Engineer
State of Iowa
Des Moines, IA
- $30.57 to $47.42 USD / hour
Job duties will also include assistance with oversight and integration of the Pollution Prevention Intern Program, which is designed to provide college interns with hands-on learning of…
Added 20 mins ago
CD Prevention Specialist
Nooksack Indian Tribe
Everson, WA
Reports To: Chemical Dependency Program Manager
Added 20 mins ago
General Manager(03172) - 5750 SW 75th Ct Ste 40
Domino's
Gainesville, FL
…Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to…
Added 21 mins ago
Assistant Manager(05144) - 1820 Dunlawton Ave
Domino's
Port Orange, FL
…Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to…
Added 21 mins ago
General Manager(05142) - 933 beville rd
Domino's
South Daytona, FL
…Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited experience, this program will teach you everything you need to learn to…
Added 24 mins ago
A
Associate District Sales Manager | Lyric HCM
ADP
Nj Home Office, NJ
- $62,700 to $124,700 USD / year
Are you looking for continuous learning and the opportunity to invest in yourself?
Added 24 mins ago
ZT
Quality Control Laboratory Technician, Support I
Zebra Technologies
Morris Plains, NJ
- $23 USD / hour
…We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and…
Added 24 mins ago
TC
Manager, Learning & Development
Turner Construction Company
Saddle Brook, NJ
- $15.92 USD / hour
Lead the strategy for knowledge, learning and capability-building for SourceBlue staff. This role leads strategy for knowledge growth and skills improvement. They coordinate learning needs…
Added 24 mins ago
A
Retirement Services District Manager
ADP
Cranbury, NJ
- $50,100 to $99,800 USD / year
Are you looking for continuous learning and the opportunity to invest in yourself?
Added 24 mins ago
Fleet Support Rep-System Analyst/DBA III
V2X
Marlton, NJ
We have an opportunity for a Helpdesk Analyst to work as a member of an energetic and dynamic team supporting advanced program integration and installation within Navy’s Strike Planning and…

Closed listing

Maximus

Trainer I - Remote

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: Bachelor’s degree
Experience: 3 years of leadership and/or training experience required.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs. In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.

This position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact center. This position is responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activities.

Position is contingent upon contract award

This is a fully remote role.

.Must have the ability to pass a federal background check

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Essential Duties and Responsibilities:

Provide feedback regarding the design, development and distribution of training programs and materials as needed.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.

'- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner. This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations

Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
Maintain records of training activities, participant progress, and program effectiveness. Ensure that all training documentation, records, reports, and data are completed accurately and on time
Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
Activities may include but are not limited to: scheduling and securing training space; classroom step-up; securing training resources; training scheduling; determining resource readiness for course (including materials, training room, technology, and collection and entry of training data); providing production floor support; answering questions; taking consumer calls; conducting peer level observations; conducting training room audits; providing feedback on various topics; supporting new hire CSRs during nesting; administering exams/surveys/certifications; conducting performance management and root-cause/gap analysis; completing and submitting reports accurately/timely; completing all assigned training; studying performance trending; identifying performance gaps; providing training solutions/gap cause to Training Leadership team; and listening to consumer calls to identify trends and coach for improvement.
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
Monitor learner performance and provide feedback to the Training Supervisor as needed.
Serve as a subject matter expert for assigned customer agencies.

Minimum Requirements

'- High School diploma or equivalent required; Bachelor’s degree preferred.

3 years of leadership and/or training experience required.
May have additional training or education in area of specialization.

'- Bachelor's degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required

At least one (1) year of experience with delivery of classroom training within the last five (5) years required
At least one (1) year of customer service experience required
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently as well as in a team environment
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
PC proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
Good public speaker and at ease moderating large groups
Skilled in adult learning
Excellent organizational, interpersonal, written, and verbal communication skills
Professional demeanor and attitude
Strong problem-solving skills
Experience in federal agency health or social services highly preferred
Ability to work any hours, any days, any shift, off-shift, flex schedule, double shifts, holidays, nights and weekends as necessary to include overtime, key days, priority days, and mandatory days (plan for schedule flexibility)"
Experience conducting virtual training sessions using Microsoft Teams preferred.
Strong communication and facilitation skills, with the ability to engage remote learners effectively.
Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
Ability to manage multiple training sessions and priorities in a fast-paced environment.
Must have the ability to pass a federal background check.
Must be a U.S. Citizen

This is a fully remote role.

Position is contingent upon contract award

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20.44

Maximum Salary

$36.32

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