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Added just now
Manufacturing Associate 4, Upstream
Fujifilm
Holly Springs, NC
…processing activities in a cGMP environment. The role supports project-phase readiness and steady-state operations in a 24/7 facility - helping maintain safe, consistent, and efficient…
Added just now
Manufacturing Associate 4, Downstream
Fujifilm
Holly Springs, NC
…processing activities in a cGMP environment. The role supports project-phase readiness and steady-state operations in a 24/7 facility - helping maintain safe, consistent, and efficient…
Added just now
Field Service Engineer
AIRLINE HYDRAULICS CORPORATION
Bensalem, PA · Portland, ME · Boston, MA · Bristol, PA · Spartanburg, SC · Lancaster, NY · Pittsburgh, PA · York, PA
Manage power generation commissioning schedules for hydraulic field installations in coordination with project managers, field service coordinator, and field service manager.
Added just now
Field Service Technician
AIRLINE HYDRAULICS CORPORATION
Bensalem, PA · Portland, ME · Boston, MA · Bristol, PA · Spartanburg, SC · Lancaster, NY · Pittsburgh, PA · York, PA
Manage power generation commissioning schedules for hydraulic field installations in coordination with project managers, field service coordinator, and field service manager.
Added 2 mins ago
Development Associate (Hybrid)
Mayo Clinic
Rochester, MN · Rochester
Preferred experience in program coordination, project management, event planning, or a related area beyond standard administrative functions. Preferred experience working with donor…
Added 2 mins ago
Sr. Quality Engineer
Intuitive
Durham, NC
Ensure successful, on-time completion of department projects, communicate constraints to direct management when successful project completion is at risk.
Added 2 mins ago
Government Purchase Card Analyst - Active Top Secret Clearance Required
Deloitte US
Huntsville, AL
Supporting day-to-day GPC Program operations and preparing weekly and monthly reports for management.
Added 4 mins ago
SE
Electrical Engineer
SJS Executives LLC
Oklahoma City, OK
- $45 USD / hour
Performs technical administration of designs, design management, and coordination with other engineers and architects involved in multidiscipline projects.
Added 6 mins ago
Coastal Science Project Coordinator
University of Georgia Staff
GA
…opportunities for college students. Meanwhile, our research program supports applied studies across Georgia that expand understanding of coastal and estuarine systems and address pressing…
Added 6 mins ago
Sales Representative Trainee, Career Step & Full Training Program
Maxim Crane Works LP
Phoenix, AZ
Participate in a structured training program designed to develop technical, operational, and sales knowledge.
Added 6 mins ago
Electrical Commissioning Engineer
McClure Engineering
Saint Louis, MO
· Perform project management oversight including schedule review, budget controls, and documentation
Added 6 mins ago
UG
Infrastructure & Engineering Development Program Internship
UnitedHealth Group
Eden Prairie, MN
- $18 to $32 USD / hour
The GTS Infrastructure and Engineering Development Program is a 10-week, in-office experience designed for students who want to build a career operating and automating enterprise…
Added 6 mins ago
Material Management Lead
New Orleans, LA
…divisions, while supporting new product development through technical expertise and rapid turnaround. The supervisor is responsible for all aspects of the department’s day-to-day…
Added 6 mins ago
Mechanical Estimator - HVAC
DeBra-Kuempel Inc.
Cincinnati, OH
…construction projects by analyzing plans, specifications, and project requirements. This role collaborates with clients, vendors, and project teams to develop competitive proposals, support…
Added 6 mins ago
UG
Infrastructure & Engineering Development Program Internship
UnitedHealth Group
United States
- $18 to $32 USD / hour
The GTS Infrastructure and Engineering Development Program is a 10-week, in-office experience designed for students who want to build a career operating and automating enterprise…
Added 8 mins ago
Chemist Intern
Veolia Environnement SA
New Philadelphia, OH
Develop project management skills, project planning abilities, and independent problem-solving skills.
Added 8 mins ago
Assistant Manager- Jobs for Veterans State Grants (JVSG) - Western Region
Technical College System of Georgia
United States
The Assistant Manager plays a vital role in the Jobs for Veterans’ State Grants Program. This position is responsible for assisting the JVSG Program manager by overseeing day-to-day JVSG…
Added 9 mins ago
Territory Sales Manager - Midwest
Franklin Electric
Remote, United States
This role blends technical water-treatment knowledge with strategic business development. You will work with professional Commercial & Industrial customers, engineers, mechanical…
Added 9 mins ago
Management Specialist 7
CDM Smith
Statewide, CT
- Conduct timely and effective annual performance appraisals, coordinating with technical mentors, project managers, Technical Delivery Managers (TDM), and others.
Added 11 mins ago
Development Associate (Hybrid)
Mayo US
Rochester, MN
Preferred experience in program coordination, project management, event planning, or a related area beyond standard administrative functions. Preferred experience working with donor…
Added 11 mins ago
Sampling & Analytical Data Specialist (4037)
Navarro Inc.
Idaho Falls, ID
…Coalition Sampling and Analysis group at the Idaho Cleanup Project. The role coordinates the receipt, review, validation, tracking, and transmission of sample and analytical data; prepares…
Added 12 mins ago
NL
Manager, Security Systems Technology - Mineola
NYU Langone Medical Center
Mineola, NY
- $80,349.03 to $100,880 USD / year
In this role, the successful candidate will be focused on providing technical support, installation oversight and maintenance of all physical security devices, systems and components that…
Added 13 mins ago
Senior Building Structural Engineer
Kiewit
Manhattan, NY
…Kiewit’s integrated design‑build delivery. You’ll serve as a technical authority, ensuring rigorous compliance with applicable codes, optimizing structural solutions for cost and schedule,…
Added 13 mins ago
System Analyst III
HealthAlliance
Valhalla, NY
…upgrades, installations, maintenance, patches, quality testing, and technical support. System Analyst III will perform advanced troubleshooting tasks using established tools and protocols.…
Added 13 mins ago
Engineering Manager, Verification and Validation (STATCOM)
GE Vernova
Saratoga Springs, NY
The position combines people leadership, technical oversight, laboratory ownership, and project execution. The ideal candidate will bring strong experience in verification and validation of…

Maximus

Trainer I - Remote

Albany, NY, United States

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Job details

Education: Bachelor’s degree
Experience: 3 years of leadership and/or training experience required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs. In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.

This position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact center. This position is responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activities.

Position is contingent upon contract award

This is a fully remote role.

.Must have the ability to pass a federal background check

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Essential Duties and Responsibilities:

Provide feedback regarding the design, development and distribution of training programs and materials as needed.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.

'- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner. This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations

Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
Maintain records of training activities, participant progress, and program effectiveness. Ensure that all training documentation, records, reports, and data are completed accurately and on time
Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
Activities may include but are not limited to: scheduling and securing training space; classroom step-up; securing training resources; training scheduling; determining resource readiness for course (including materials, training room, technology, and collection and entry of training data); providing production floor support; answering questions; taking consumer calls; conducting peer level observations; conducting training room audits; providing feedback on various topics; supporting new hire CSRs during nesting; administering exams/surveys/certifications; conducting performance management and root-cause/gap analysis; completing and submitting reports accurately/timely; completing all assigned training; studying performance trending; identifying performance gaps; providing training solutions/gap cause to Training Leadership team; and listening to consumer calls to identify trends and coach for improvement.
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
Monitor learner performance and provide feedback to the Training Supervisor as needed.
Serve as a subject matter expert for assigned customer agencies.

Minimum Requirements

'- High School diploma or equivalent required; Bachelor’s degree preferred.

3 years of leadership and/or training experience required.
May have additional training or education in area of specialization.

'- Bachelor's degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required

At least one (1) year of experience with delivery of classroom training within the last five (5) years required
At least one (1) year of customer service experience required
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently as well as in a team environment
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
PC proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
Good public speaker and at ease moderating large groups
Skilled in adult learning
Excellent organizational, interpersonal, written, and verbal communication skills
Professional demeanor and attitude
Strong problem-solving skills
Experience in federal agency health or social services highly preferred
Ability to work any hours, any days, any shift, off-shift, flex schedule, double shifts, holidays, nights and weekends as necessary to include overtime, key days, priority days, and mandatory days (plan for schedule flexibility)"
Experience conducting virtual training sessions using Microsoft Teams preferred.
Strong communication and facilitation skills, with the ability to engage remote learners effectively.
Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
Ability to manage multiple training sessions and priorities in a fast-paced environment.
Must have the ability to pass a federal background check.
Must be a U.S. Citizen

This is a fully remote role.

Position is contingent upon contract award

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20.44

Maximum Salary

$36.32

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