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Added 18 mins ago
Data Center Technician
Amazon Data Services, Inc.
New Carlisle, IN
…in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services…
Added 19 mins ago
SC
Principal Packaging Engineer
Schwan's Company
Florence, KY
- $107,000 to $178,000 USD / year
Leads development of all technical documentation, including line visualization, process flow diagram, conceptual layouts, process specifications, process gap analysis, design basis, and…
Added 19 mins ago
Principal Process Engineer
Schwan's Company
Salina, KS
…In this role you will be responsible for the identification, development, improvement, and testing of complex, new and breakthrough food processing techniques. Incumbent in this position is…
Added 19 mins ago
SC
Corporate Director of Sanitation
Schwan's Company
Hopkins, MN
- $120,000 to $200,000 USD / year
Lead hygienic design standards and capital project requirements, partnering with Engineering on equipment selection, installations, facility modifications, zoning, traffic flow, water…
Added 21 mins ago
Scientist, Process Development
Gilead Sciences, Inc.
CA
The Scientist, Cell Culture Process Development (Pivotal & Commercial), will be responsible for leading aspects of cell culture development including commercial process development and…
Added 24 mins ago
Senior Data Governance Consultant
IBM
Bentonville, AR
…journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting,…
Added 24 mins ago
W
(USA) Distinguished, Data Scientist - Operations Research
Walmart
Bentonville, AR
- $130,000 to $260,000 USD / year
…capital investments. Partnering with Operations, Finance, and Technology, the team develops scalable analytical frameworks using Python, SQL, optimization, simulation, and AI. Their…
Added 25 mins ago
EDUCATION PROFESSIONAL I
State of Arkansas
Little Rock, AR
…educational practices and outcomes. Participate in professional development opportunities to stay current with best practices in education. Cultivate a learning environment that supports…
Added 25 mins ago
EDUCATION PROFESSIONAL I
State of Arkansas
Little Rock, AR
…educational practices and outcomes. Participate in professional development opportunities to stay current with best practices in education. Cultivate a learning environment that supports…
Added 25 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Little Rock, AR
- $50 to $55 USD / hour
Own and prioritize the backlog for team websites, translating business needs into clear requirements, user stories, and actionable development work.
Added 25 mins ago
EG
Cloud Engineer
Eliassen Group
Little Rock, AR
- $70 to $88 USD / hour
Provide technical leadership across Agile teams, establishing standards for design, development, and operational excellence.
Added 25 mins ago
EG
Databricks Data Engineer
Eliassen Group
Little Rock, AR
- $150,000 to $154,000 USD / year
Our client seeks a Databricks Data Engineer to design, build, and maintain scalable, reliable, and secure data pipelines, infrastructure, and systems that support consulting services and…
Added 37 mins ago
FE
EBA Strategy & Transformation Principal
Federal Express Corporation
Remote, United States
- $11,766.26 to $20,872.33 USD / month
Join FedEx's enterprise transformation efforts and play a pivotal role in connecting business strategy, technology, and operational execution to drive meaningful organizational change. This…
Added 38 mins ago
G
Fire Alarm Designer
GPAC
Austin, TX
- $65,000 to $85,000 USD / year
Design and plan fire alarm systems in adherence to industry standards and regulations.
Added 40 mins ago
P
Senior Foundry Integration Engineer
Photonic
Remote, United States
- $126,200 to $173,500 USD / year
Collaborate closely with internal teams across nanofabrication, design, modeling, yield, and systems to produce chips supporting our core technology.
Added 45 mins ago
UO
Research Services Program Manager
University of Colorado Denver
Aurora, CO
- $31,533 USD / year
…human disease, therapeutic interventions, clinical trials, or development of new technologies. Clinical Science Research Program Managers may also assist with epidemiological and behavioral…
Added 51 mins ago
Development Lead
Fishawack Health
St. Louis, MO
The Dev Lead is a management level position within the Digital Team that leverages their years of development experience, passion for staying on top of the latest technology trends and…
Added 54 mins ago
Manufacturing Engineer
Baker Hughes
Liberty, MO
…Manufacturing Engineer performs engineering work related to the design and development of equipment and processes to support the manufacturing of company products while supporting the lean…
Added 54 mins ago
Senior Product Support Integrator
The Boeing Company
Hazelwood, MO
…support equipment, technical data, and lifecycle readiness for development…
Added 54 mins ago
Sales Operations Analyst
Qnity
Chesterfield, MO
…help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap…
Added 54 mins ago
BH
EHR Software Configuration Manager - Hospital Billing
BJC HealthCare
Saint Louis, MO
- $111,633.6 to $181,792 USD / year
…escalating and resolving associated risks and ensuring overall design delivers the necessary solution that meets end user needs. They will provide product management, support and guidance…
Added 54 mins ago
BH
EHR Software Configuration Manager - Professional Billing
BJC HealthCare
Saint Louis, MO
- $111,633.6 to $181,792 USD / year
…escalating and resolving associated risks and ensuring overall design delivers the necessary solution that meets end user needs. They will provide product management, support and guidance…
Added 55 mins ago
Forward Deployed Software Engineer-Palantir Foundry-Experienced Associate
PwC
Kansas City, MO · St. Louis, MO
…Associate, you will leverage advanced technologies and techniques to design and develop robust data solutions for clients, transforming raw data into actionable insights that drive business…
Added 55 mins ago
Buyer
Baker Hughes
Liberty, MO
Baker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy…
Added 55 mins ago
Mechanical Project Engineer - Healthcare
Farnsworth Group
St. Louis, MO
…Project Engineer - Healthcare leads project‑level mechanical design and coordination for hospitals, ambulatory care, behavioral health/recovery centers, and medical office facilities across…

Closed listing

Maximus

Trainer I - Remote

Juneau, AK, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Education: Bachelor’s degree
Experience: 3 years of leadership and/or training experience required.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs. In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.

This position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact center. This position is responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activities.

Position is contingent upon contract award

This is a fully remote role.

.Must have the ability to pass a federal background check

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Essential Duties and Responsibilities:

Provide feedback regarding the design, development and distribution of training programs and materials as needed.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.

'- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner. This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations

Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
Maintain records of training activities, participant progress, and program effectiveness. Ensure that all training documentation, records, reports, and data are completed accurately and on time
Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
Activities may include but are not limited to: scheduling and securing training space; classroom step-up; securing training resources; training scheduling; determining resource readiness for course (including materials, training room, technology, and collection and entry of training data); providing production floor support; answering questions; taking consumer calls; conducting peer level observations; conducting training room audits; providing feedback on various topics; supporting new hire CSRs during nesting; administering exams/surveys/certifications; conducting performance management and root-cause/gap analysis; completing and submitting reports accurately/timely; completing all assigned training; studying performance trending; identifying performance gaps; providing training solutions/gap cause to Training Leadership team; and listening to consumer calls to identify trends and coach for improvement.
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
Monitor learner performance and provide feedback to the Training Supervisor as needed.
Serve as a subject matter expert for assigned customer agencies.

Minimum Requirements

'- High School diploma or equivalent required; Bachelor’s degree preferred.

3 years of leadership and/or training experience required.
May have additional training or education in area of specialization.

'- Bachelor's degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required

At least one (1) year of experience with delivery of classroom training within the last five (5) years required
At least one (1) year of customer service experience required
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently as well as in a team environment
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
PC proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
Good public speaker and at ease moderating large groups
Skilled in adult learning
Excellent organizational, interpersonal, written, and verbal communication skills
Professional demeanor and attitude
Strong problem-solving skills
Experience in federal agency health or social services highly preferred
Ability to work any hours, any days, any shift, off-shift, flex schedule, double shifts, holidays, nights and weekends as necessary to include overtime, key days, priority days, and mandatory days (plan for schedule flexibility)"
Experience conducting virtual training sessions using Microsoft Teams preferred.
Strong communication and facilitation skills, with the ability to engage remote learners effectively.
Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
Ability to manage multiple training sessions and priorities in a fast-paced environment.
Must have the ability to pass a federal background check.
Must be a U.S. Citizen

This is a fully remote role.

Position is contingent upon contract award

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20.44

Maximum Salary

$36.32

About employer

More about this job

Skills

Microsoft Teams
Customer service
Reporting
Logistics
Scheduling
Provide training
Research
Interview focus groups
Documentation
Administer exams
Performance management
Bilingualism
Leadership
Work independently
Public speaking
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adult education
Communication skills
Problem solving
Technical support

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