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Added 3 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Springfield, MO
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 3 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Marrero, LA
- $36,000 USD / year
Access to LinkedIn Learning's library of 10,000+ professional development courses
Added 3 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Beaumont, TX
- $45,000 USD / year
…you will go through an 18 - 24 month on-the-job paid training program in which you learn all of the ins and outs of branch operations and management. Then, you pay that knowledge forward…
Added 8 mins ago
SO
Brand Recorder
State of Washington
Olympia, WA
- $3,485 to $4,633 USD / month
Within the Livestock Identification Program this position operates the brand registration system for the state of Washington by issuing titles for Brand holders (designing and registering…
Added 11 mins ago
ND
Patient Coordinator
NOFAR DMD HOLDINGS, PLLC
Lapeer, MI
- $18 to $20 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 11 mins ago
WD
Patient Coordinator
WI DENTAL, S.C.
Manitowoc, WI
- $19 to $20 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 11 mins ago
AP
Patient Coordinator
ASPEN POP DUMMY
Wharton, NJ
- $18 to $22 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 11 mins ago
KL
Patient Coordinator
KATHERINE LEYES, D.D.S., LTD.
Ashwaubenon, WI
- $19 to $21 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 11 mins ago
ND
Patient Coordinator
NWI DENTAL, LLC
Highland, IN
- $18 to $20 USD / hour
Career development and growth opportunities with our best-in-class training program to support you at every stage of your career
Added 11 mins ago
MD
Denture Lab Technician - Digital Trainee
MO DENTAL AS JUDGE DDS, P.C.
Kansas City, MO
- $20 to $25 USD / hour
Commitment to ongoing learning and professional development
Added 11 mins ago
MV
Dental Assistant
Malik Ventures, LLC
Buford, GA
- $17 to $22 USD / hour
Commitment to ongoing learning and professional development
Added 11 mins ago
VD
Dental Assistant
Virginia Dental Practice Associates PC
Mechanicsville, VA
- $23 USD / hour
Commitment to ongoing learning and professional development
Added 11 mins ago
KD
Dental Assistant
KUNDURU DENTAL PLLC
Forney, TX
- $18 to $23 USD / hour
Commitment to ongoing learning and professional development
Added 11 mins ago
CD
Dental Assistant
C.S. DENTAL, LLC
Bloomington, IN
- $20 to $22 USD / hour
Commitment to ongoing learning and professional development
Added 11 mins ago
PD
Dental Assistant
PKR DENTAL LLC
Athens, GA
- $18 to $20 USD / hour
Commitment to ongoing learning and professional development
Added 11 mins ago
SD
Associate Dentist
Sutton Dentistry, PLLC
Parkesburg, PA
- $200,000 to $230,000 USD / year
…world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will help you thrive in your…
Added 11 mins ago
PS
Associate Dentist
PLEV SAG PLC
Saginaw, MI
- $180,000 to $215,000 USD / year
…world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will help you thrive in your…
Added 11 mins ago
DM
Assistant Dental Office Manager
Dr. Mei Yang Dental Group LLC
Steubenville, OH
- $19 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 11 mins ago
SC
Assistant Dental Office Manager
SCOTT C. DICKINSON, D.M.D., P.A.
North LIttle Rock, AR
- $19 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 11 mins ago
EH
Assistant Dental Office Manager
Elizabeth Himel LLC
Camden, SC
- $20 to $22 USD / hour
…dental service organization (DSO). Our best-in-class training program, competitive compensation, and flexible scheduling will help you thrive in your career. When you join our team as an…
Added 11 mins ago
MC
Education Supervisor
MONTGOMERY COUNTY HOSPITAL DISTRICT
Conroe, TX
- $79,306 to $104,950 USD / year
Serves as the administrator and content design resource for Learning Management System (LMS)
Added 14 mins ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
You have hands-on HR experience, ideally in talent management, learning and development, or HR program management.
Added 19 mins ago
Sr. Program Manager, Talent Management
Ralliant
Raleigh, NC
You have hands-on HR experience, ideally in talent management, learning and development, or HR program management.
Added 26 mins ago
Compliance Partner Revenue Cycle
Corewell Health
Grand Rapids, MI
…mitigation techniques and/or activities to support project or program development. Provides exceptional customer service. Facilitates effective communications to promote team member and…
Added 32 mins ago
AF
Automotive Porter
Amerit Fleet Solutions
WASHINGTON, DC
- $17 to $20 USD / hour
Vector Fleet Management, an Amerit Fleet Solutions Company, is an American based, privately held company that has been in the fleet maintenance business for over 30 years. Vector Fleet…

Closed listing

Maximus

Trainer I (Limited Service, remote)

Des Moines, IA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Education: Bachelor’s degree
Experience: 3 years of leadership and/or training experience required.
Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Maximus is seeking experienced Trainers to support a variety of contact center environments. Ideal candidates will have a strong background in delivering virtual training sessions using Microsoft Teams and be comfortable adapting to different operational needs. In this role, Trainers will help ensure agents are fully prepared to take calls and provide exceptional customer support.

This position provides training to a variety of audiences with varying levels of experience, knowledge, and roles within a contact center. This position is responsible for delivering new hire training/continuing education/return to work training to all staff members at all levels of the project, administering post-training course exams and surveys, and reporting and tracking of all associated training activities.

Position is contingent upon contract award

This is a temporary, limited service role.

This is a fully remote role.

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Essential Duties and Responsibilities:

Provide feedback regarding the design, development and distribution of training programs and materials as needed.
Conduct, plan, and coordinate training to a variety of audiences.
Coordinate logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations.
Determine resource readiness for courses, including materials, training room, technology, and collection and entry of training data.
Maintain records of training activities, participant progress, and program effectiveness.
Provide production floor support and answer questions.

'- Facilitate, plan, and coordinate new hire/continuing education/return to work training to a variety of audiences (who have varying levels of experience, knowledge, roles in company, etc.) and ensure consistent and complete understanding of the program while adapting instruction of material to meet the diverse needs of the adult learner. This includes but is not limited to coordinating logistics for instruction events, including scheduling classes, reserving classrooms, and preparing workstations

Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program and department guidelines
Research, answer, and escalate inquiries from contact center personnel to improve knowledge and understanding that aids job performance
Facilitate focus groups, administer surveys, collect feedback, and assist in evaluating the effectiveness of all training programs/projects
Maintain records of training activities, participant progress, and program effectiveness. Ensure that all training documentation, records, reports, and data are completed accurately and on time
Complete all continuing education training as soon as assigned, read/comply with all training updates, update training binder to include errata sheet updates, and escalate all system issues immediately as they are identified
Attend all Train the Trainer sessions to ensure that training is delivered according to program standards and guidelines
Activities may include but are not limited to: scheduling and securing training space; classroom step-up; securing training resources; training scheduling; determining resource readiness for course (including materials, training room, technology, and collection and entry of training data); providing production floor support; answering questions; taking consumer calls; conducting peer level observations; conducting training room audits; providing feedback on various topics; supporting new hire CSRs during nesting; administering exams/surveys/certifications; conducting performance management and root-cause/gap analysis; completing and submitting reports accurately/timely; completing all assigned training; studying performance trending; identifying performance gaps; providing training solutions/gap cause to Training Leadership team; and listening to consumer calls to identify trends and coach for improvement.
Collaborate with subject matter experts to ensure training content is accurate, relevant, and aligned with operational goals.
Adapt training delivery methods to meet the needs of diverse learners, including bilingual participants.
Monitor learner performance and provide feedback to the Training Supervisor as needed.
Serve as a subject matter expert for assigned customer agencies.

Minimum Requirements

'- High School diploma or equivalent required; Bachelor’s degree preferred.

3 years of leadership and/or training experience required.
May have additional training or education in area of specialization.

'- Bachelor's degree from an accredited college or university, or appropriate combination of education and three (3) to five (5) years of customer service and training experience, required

At least one (1) year of experience with delivery of classroom training within the last five (5) years required
At least one (1) year of customer service experience required
High degree of flexibility and ability to effectively prioritize and complete multiple tasks
Ability to work independently as well as in a team environment
Ability to effectively communicate with multiple levels within the organization by phone, in person, or through written correspondence
Excellent presentation and public speaking skills
PC proficiency especially focused on Outlook and Microsoft Word, Excel, and PowerPoint
Good public speaker and at ease moderating large groups
Skilled in adult learning
Excellent organizational, interpersonal, written, and verbal communication skills
Professional demeanor and attitude
Strong problem-solving skills
Experience in federal agency health or social services highly preferred
Ability to work any hours, any days, any shift, off-shift, flex schedule, double shifts, holidays, nights and weekends as necessary to include overtime, key days, priority days, and mandatory days (plan for schedule flexibility)"
Experience conducting virtual training sessions using Microsoft Teams preferred.
Strong communication and facilitation skills, with the ability to engage remote learners effectively.
Experience supporting training in contact center environments, including customer service, technical support, or specialized programs.
Ability to manage multiple training sessions and priorities in a fast-paced environment.

This is a temporary, limited service role.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirement provided below.

Home Office Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net)
Minimum 5mpbs upload speed
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the home router
Private and secure work area and adequate power source
Must currently and permanently reside in the Continental US

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$20.44

Maximum Salary

$36.32

About employer

More about this job

Skills

Microsoft Teams
Customer service
Reporting
Logistics
Scheduling
Provide training
Research
Interview focus groups
Documentation
Administer exams
Performance management
Bilingualism
Leadership
Work independently
Public speaking
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adult education
Communication skills
Problem solving
Technical support

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