Jobs in the United States

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Added just now
Manager, Development Prospect Research, Development
Vera Institute of Justice
Washington, DC · Brooklyn, NY
Partner with frontline fundraisers, development leadership, and program staff to align prospect strategy with fundraising and organizational priorities.
Added just now
AC
Apartment Maintenance Manager
AIR Communities
Boston, MA
- $80,000 to $90,000 USD / year
Opportunities for ongoing professional development, leadership training, and career growth.
Added 1 min ago
SD
Construction Project Manager
SST Direct
Fort Lauderdale, FL
- $110,000 to $145,000 USD / year
…candidate manages construction project individuals to deliver high-quality results and foster professional growth. Provides full project leadership with accountability for end-to-end…
Added 1 min ago
SD
Construction Project Manager
SST Direct
Tampa, FL
- $110,000 to $145,000 USD / year
…candidate manages construction project individuals to deliver high-quality results and foster professional growth. Provides full project leadership with accountability for end-to-end…
Added 1 min ago
SD
Construction Project Manager
SST Direct
Orlando, FL
- $110,000 to $145,000 USD / year
…candidate manages construction project individuals to deliver high-quality results and foster professional growth. Provides full project leadership with accountability for end-to-end…
Added 1 min ago
Product Manager, MyAdvice: Education & Engagement
United States
Support Agile planning activities, including roadmap reviews, backlog prioritization, and quarterly Program Increment planning (where applicable).
Added 1 min ago
BM
Hiring Now: Preschool Teacher
Bambini Montessori Academy
Gambrills, MD
- $18 to $21 USD / hour
At Bambini Childcare, we are proud to provide a high-quality, inclusive early childhood program for children ages 6 weeks to 5 years old. We believe every child deserves a safe, nurturing,…
Added 1 min ago
BM
Hiring Now: Preschool Teacher
Bambini Montessori Academy
Ellicott City, MD
- $18 to $21 USD / hour
Bambini Childcare is a high-quality, inclusive early childhood program serving children ages 6 weeks to 5 years old. We believe in teamwork, professional growth, and creating a safe,…
Added 1 min ago
BM
Hiring Now: Preschool Teacher (Part-Time)
Bambini Montessori Academy
Ellicott City, MD
- $18 to $21 USD / hour
- Part-time
Bambini Childcare is a high-quality, inclusive early childhood program serving children ages 6 weeks to 5 years old. Be part of a nurturing environment where your passion for teaching helps…
Added 2 mins ago
HCV Assistant Director
Housing Authority of Kansas City MO
Kansas City, MO
Responsible for directing the day-to-day activities of the HCV Program relative to customer service and rental integrity and housing quality standards. Must have knowledge and experience of…
Added 4 mins ago
Motorsport Software and Data Analytics Graduate Intern
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Farmington Hills, MI
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our…
Added 5 mins ago
Air Quality Technical Lead
GHD
HOUSTON, TX
To drive continued growth of our Environment Market, GHD is seeking an Air Quality Technical and Marketing/Growth Leader to be based out of our Houston, Texas office. This is a technical…
Added 6 mins ago
Robotics Platform Architect
Irving, TX
…daily. These data and platform capabilities are enabling the development of AI models, edge computing architectures, and software systems that scale across fleets, products, and industries.…
Added 6 mins ago
Executive Plant Leader, Onshore Wind
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…within the Onshore Wind business - you will drive safe, high-quality, and efficient operations. This is a high-impact leadership role within the U.S. and global supply chain. The ideal…
Added 7 mins ago
Optometric Technician
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Invests in leadership development and internal growth.
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Optometric Technician
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Invests in leadership development and internal growth.
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Maintenance Manager
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Proven leadership skills with the ability to optimize team performance and development.
Added 8 mins ago
Quality Control Technician II - KS
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The Quality Control Technician II - KS performs advanced quality analysis, process validation, and problem-solving to ensure product and process compliance in a high-volume lithium-ion…
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Senior Acquisition Program Manager
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Shawnee County Agriculture and Natural Resources Extension Agent
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Specialty Representative/Senior Specialty Representative - Bone Health - Kansas City W, KS (Overlay)
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…Stockholders; Be Ethical; Trust and Respect Each Other; Ensure Quality; Work in Teams; Collaborate, Communicate, and Be…
Added 9 mins ago
Senior Controls & SCADA Engineer - Data Centers Job Details | Black & Veatch Family of Companies
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With flexible ways of working and meaningful development opportunities, you’ll build a career you can be proud to stand behind.
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District Manager
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Developing Direct Reports and Others : Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor…

Maximus

Supervisor - Call Center

Salem, OR, United States

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Job details

Experience: 3-5 years of relevant professional experience required.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Essential Duties and Responsibilities:

Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
Participate in meetings and recommend changes to policies and procedures
Assume leadership responsibility for departmental tasks and call center activities as required
Support and enforce call center expectations
Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
Maintain a high level of confidentiality while performing all work tasks
Perform other duties as assigned by leadership.

Minimum Requirements

'- Bachelor's degree in related field.

3-5 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

'- Experience supervising agents in a benefits focused call center.

Experience with workforce management and real-time queue tools.
Experience supervising remote agents.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000

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More about this job

Skills

Leadership
Customer service
Recruitment
Evaluate employees
Regulatory compliance
Identify training needs
Coaching
Confidentiality

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