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VH
Senior Social Worker
Veterans Health Administration
Beckley, WV
- $93,530 to $121,591 USD / year
…with administrative and clinical responsibility for clinical program and intervention development, evaluation, and modification within Primary Care Social…
Added just now
IH
Physician Assistant
Indian Health Service
Kyle, SD · Pine Ridge, SD · Martin, SD · Wanblee, SD
- $110,727 to $165,017 USD / year
Graduation from a physician assistant educational program, accredited by the Accreditation Review Committee on Education for the Physician Assistant (ARC-PA) or its predecessors, at a…
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VH
Mail Clerk
Veterans Health Administration
Fort McPherson, GA
- $38,502 to $50,056 USD / year
This position is located within the Supply Chain Management Service Line. The principal duties and responsibilities of the (7) main components: Internal/External Distribution: facility…
Added just now
VH
Supervisory Vocational Rehabilitation Specialist
Veterans Health Administration
Omaha, NE
- $90,402 to $117,525 USD / year
Manage quality-management activities, performance measures, program indicators, and local metrics.
Added just now
UP
SUPERVISORY QUALITY ASSURANCE SPECIALIST
U.S. Pacific Fleet
Bremerton, WA
- $119,630 to $155,521 USD / year
…resume must show complete information for each job entry to support minimum qualifications. The following information should be provided in your resume: employer's name, starting and end…
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VH
Program Support Assistant (Office Automation)
Veterans Health Administration
Wichita, KS
- $50,460 to $65,599 USD / year
The Robert J. Dole VA Medical Center (VAMC) in Wichita, Kansas is currently recruiting for a Program Support Assistant (OA) to support Social Work Service - Homeless Program.
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VH
Registered Nurse - Patient Aligned Care Team
Veterans Health Administration
Washington, DC
- $83,132 to $158,590 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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VH
Registered Nurse - Assistant Nurse Manager Cath Lab/Interventional Radiology
Veterans Health Administration
Lenexa, KS
- $81,965 to $144,154 USD / year
Personnel management including scheduling, counseling, and evaluation of staff performance and behavior.
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VH
Pharmacy Supervisor-Outpatient Operations
Veterans Health Administration
Riverview, FL
- $138,333 to $179,836 USD / year
Will solve problems, coordinate, and organize responsibilities to maximize outcomes in the automation program. Provision of automation pharmacy service for optimal medication distribution…
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VH
Registered Nurse - Care Coordinator
Veterans Health Administration
Kansas City, MO
- $68,432 to $125,170 USD / year
…by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on…
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IH
Physician Assistant
Indian Health Service
Pine Ridge, SD · Wanblee, SD · Kyle, SD · Martin, SD
- $110,727 to $164,017 USD / year
Graduation from a physician assistant educational program, accredited by the Accreditation Review Committee on Education for the Physician Assistant (ARC-PA) or its predecessors, at a…
Added just now
UM
STRENGTH AND CONDITIONING COACH, NF4/RFT
U.S. Marine Corps
San Diego, CA
- $85,300 to $90,000 USD / year
This position serves as a Strength and Conditioning Coach for Semper Fit, Warrior Athlete Readiness and Resilience Program (WARR) to improve the readiness, lethality, and resilience of…
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CF
IT Specialist (Artificial Intelligence)
Centers for Medicare & Medicaid Services
San Francisco, CA · Woodlawn, MD · Dallas, TX
- $115,711 to $172,980 USD / year
…the design, implementation, maintenance, or improvement to support machine learning lifecycle management;…
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CO
Chief Training Officer
Council of the Inspectors General on Integrity and Efficiency
Washington, DC
- $169,279 to $197,200 USD / year
Directs and manages the day-to-day operations of the Training Institute; advises executive leadership on planning, education and training policy, and performance support operations.
Added just now
BO
Industrial Property Management Specialist (Industrial Property Management Specialist)
Bureau of Prisons/Federal Prison System
Washington, DC
- $102,415 to $133,142 USD / year
Functions as an Industrial Property Management Specialist in the Building Management Section, Facilities Management Branch, Administration Division of the Central Office.
Added just now
CN
Child and Youth Program Assistant
Commander, Navy Installations Command
Annapolis, MD
- $22 to $25 USD / hour
The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships,…
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VH
Lead Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Miami, FL
- $84,487 to $109,828 USD / year
…reusable medical equipment decontamination and distribution support for the medical…
Added just now
VH
Lead Medical Supply Technician (Sterile Processing)
Veterans Health Administration
Miami, FL
- $84,487 to $109,828 USD / year
…reusable medical equipment decontamination and distribution support for the medical…
Added just now
AE
POLICE OFFICER (COMBAT ARMS TRAINING INSTRUCTOR)
Air Education and Training Command
Maxwell AFB, AL
- $54,314 to $70,609 USD / year
In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, to…
Added just now
US
Human Resources Assistant (Military)
United States Army Installation Management Command
Fort Leonard Wood, MO
- $40,736 to $65,599 USD / year
Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible
Added just now
VH
Purchasing Agent
Veterans Health Administration
Miami, FL
- $43,384 to $62,869 USD / year
Performs technical level purchasing support adhering to the Service Directives and Handbooks, policy and memorandums to acquire patient specific medical equipment, supplies and services.
Added just now
CN
MWR Food Service Worker
Commander, Navy Installations Command
San Diego, CA
- $20 to $21 USD / hour
…Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation…
Added just now
VH
Pharmacy Supervisor-Outpatient Operations
Veterans Health Administration
Riverview, FL
- $138,333 to $179,836 USD / year
Will solve problems, coordinate, and organize responsibilities to maximize outcomes in the automation program. Provision of automation pharmacy service for optimal medication distribution…
Added just now
VH
Physician (Rheumatology)
Veterans Health Administration
Millington, TN
- $240,000 to $315,000 USD / year
…assessment and evaluation - Inpatients and Outpatients. Health care management of assigned veteran patients with acute and chronic illnesses. Ordering and interpreting laboratory and…
Added just now
BO
Correctional Treatment Specialist (Case Manager)
Bureau of Prisons/Federal Prison System
Florence, CO
- $58,698 to $84,474 USD / year
…liaison with the U.S. Parole Commission in reporting the inmate's program progress, readiness or lack of readiness for release, and resources in the community relevant to the desirability…

Closed listing

Maximus

Supervisor - Call Center

Boston, MA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 3-5 years of relevant professional experience required.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Essential Duties and Responsibilities:

Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
Participate in meetings and recommend changes to policies and procedures
Assume leadership responsibility for departmental tasks and call center activities as required
Support and enforce call center expectations
Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
Maintain a high level of confidentiality while performing all work tasks
Perform other duties as assigned by leadership.

Minimum Requirements

'- Bachelor's degree in related field.

3-5 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

'- Experience supervising agents in a benefits focused call center.

Experience with workforce management and real-time queue tools.
Experience supervising remote agents.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000

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