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Occupational Therapy Assistant (COTA)
Genesis Healthcare
Bourne, MA
- $32 to $40 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
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Director of Day Services Division
The Nemasket Group
Mattapoisett, MA
Added just now
Manufacturing Engineer 3 - 31037
Huntington Ingalls Industries
Pocasset, MA
The position requires a high level of technical judgment, hands-on problem solving, and cross-functional leadership across engineering, quality, supply chain, and program teams.
Added just now
GH
Physical Therapist (PT)
Genesis Healthcare
Leeds, MA
- $46 to $55 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added just now
BP
Veterinary Assistant
Banfield Pet Hospital
Medfield, MA
- $18.12 to $23.15 USD / hour
…your career, you’ll have access to a variety of learning and development opportunities along the…
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Operations Superintendent - Wastewater Treatment Facility
Veolia North America
Agawam, MA
- $90,000 to $100,000 USD / year
…production schedules and coordinates a diversified sludge management program for delivery of residual solids products to multiple disposal…
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Engineer V
General Atomics
Acton, MA
Supports technical leadership on product design, development, and improvement projects in concert with Program Management.
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GH
Occupational Therapy Assistant (COTA)
Genesis Healthcare
North Adams, MA
- $32 to $40 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added just now
GH
Physical Therapist (PT)
Genesis Healthcare
Great Barrington, MA
- $46 to $55 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added just now
CT Technologist Outpatient Imaging
Beth Israel Lahey Health
Chestnut Hill, MA
Successfully completes departmental competency requirements, clinical procedure documentation, and CT training milestones as part of a structured clinical development program.
Added just now
FM
Patient Care Technician - PCT - Dialysis Preceptor
Fresenius Medical Care
Dorchester, MA
- $23 to $33 USD / hour
…safe and clean working environment within the home therapy program. Supports the organization's commitment to the Quality Enhancement Program (QEP) and CQI Activities, including those…
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Senior Director, Acquisitions & Divestitures (A&D) Finance, Orthopedics
J&J Family of Companies
Raynham, MA
…will partner with corporate and sector executives, Business Development, the A&D Community of Practice, and external advisors to establish valuation frameworks, challenge key assumptions,…
Added just now
GH
Physical Therapist (PT) - Mobile Outpatient
Genesis Healthcare
Northampton, MA
- $65 to $67 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added just now
GH
Physical Therapy Assistant (PTA)
Genesis Healthcare
Greenfield, MA
- $32 to $40 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
Added just now
Software QA Engineer II Senior - (E2)
Applied Materials
Billerica, MA
Consults with development engineers in resolution of problems.
Added just now
C
Sr. Consulting Manager, Investment & Client Data and Information Delivery, Banking & Finance Consulting
Cognizant
Needham, MA
- $130,000 to $155,000 USD / year
…will make an impact by providing strategic and operational leadership across investment data, client reporting, and information-delivery capabilities for a leading asset management…
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Sourcing Agent, Gas & Building Services (Hybrid Schedule)
Eversource Energy
Westwood, MA
…standardization, supplier base optimization, and assist with the development of cost-saving synergies across all functions. Sourcing agents assist in identifying and implementing best…
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Attorney in Charge - YAD Quincy
State of Massachusetts
Quincy, MA
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GH
Physical Therapist (PT)
Genesis Healthcare
Danvers, MA
- $46 to $55 USD / hour
…more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development…
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Senior Engineering Section Manager - X-BAT & Advanced Design Engineering
GE Aerospace
Lynn, MA
Activities contributing to the design and development of products, solutions and systems. Includes activities linked to technical improvement of existing products and components…
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Director, Social Work and Ambulatory Services
Beth Israel Lahey Health
Lynn, MA
Responsible for the development and implementation of all general, emergency, and program-specific policies and procedures necessary to ensure a safe, productive and therapeutic program.…
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GA
Program Leader - Military Controls Engineering
GE Aerospace
Lynn, MA
- $149,500 to $198,950 USD / year
Provide program management leadership responsible for full system integration of Control, Electrical, and Fluid Systems with the engine and aircraft systems.
Added just now
SR. CHEF MANAGER- WESTBOROUGH, MA
Compass Group, North America
Westborough, MA
…food service departments. You will maintain a quality culinary program and process all financial reporting. Duties also include menu development, inventory, purchasing, labor and food cost…
Added just now
Software Quality Engineer I
Medtronic
Newton, MA
…and cross-functional partners to drive quality for design, development, and maintenance of software for Affera cardiac electrophysiology systems. By blending technical expertise with a…
Added just now
Sr. Application Infrastructure Engineer
Medtronic
Newton, MA
…every day, making it faster and safer to ship as more of our development is done alongside AI…

Maximus

Supervisor - Call Center

Pierre, SD, United States

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Job details

Experience: 3-5 years of relevant professional experience required.
Posting language: English
Posted: Nov 5, 2026

Original job description

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Essential Duties and Responsibilities:

Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
Participate in meetings and recommend changes to policies and procedures
Assume leadership responsibility for departmental tasks and call center activities as required
Support and enforce call center expectations
Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
Maintain a high level of confidentiality while performing all work tasks
Perform other duties as assigned by leadership.

Minimum Requirements

'- Bachelor's degree in related field.

3-5 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

'- Experience supervising agents in a benefits focused call center.

Experience with workforce management and real-time queue tools.
Experience supervising remote agents.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000

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