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Added 2 mins ago
G
Regional Sales Manager
GPAC
Hamden, CT
- $90,000 to $110,000 USD / year
Preferably completed a formal sales process training program
Added 2 mins ago
G
Regional Sales Manager
GPAC
Waterbury, CT
- $90,000 to $110,000 USD / year
Preferably completed a formal sales process training program
Added 2 mins ago
G
Regional Sales Manager
GPAC
Bridgeport, CT
- $90,000 to $110,000 USD / year
Preferably completed a formal sales process training program
Added 2 mins ago
G
Regional Sales Manager
GPAC
Essex, CT
- $90,000 to $110,000 USD / year
Preferably completed a formal sales process training program
Added 2 mins ago
G
Regional Sales Manager
GPAC
Hartford, CT
- $90,000 to $110,000 USD / year
Preferably completed a formal sales process training program
Added 5 mins ago
Sr Mgr Business Mgmt Lead (US) - Risk Strategy, Controls & Remediation
TD Bank, N.A.
Charlotte, NC · Mount Laurel, NJ
Business Management, Strategy & SupportJob Description:
Added 6 mins ago
TP
Sanitarian Opr PR03 (2nd Shift) Randall Road, Springdale - AR
Tyson Poultry, Inc
Springdale, AR
- $17.7 USD / hour
7. Ability to obtain authorized LOTO (lockout tagout), fall protection, PIT (if needed) training, and confined space.
Added 11 mins ago
Graywolf Pipe Superintendent in Lebanon, IN
GRAYWOLF INTEGRATED CONSTRUCTION COMPANY
Lebanon, IN
…solutions from design, fabrication, construction, and facility management with a footprint that is nationwide. With more than 45-years of experience in the industry, we have strong…
Added 12 mins ago
Program Manager III, Operational Technology Security, Data Centers
Google
Atlanta, GA · Reston, VA · Seattle, WA · Sunnyvale, CA
5 years of experience in program or project management.
Added 12 mins ago
FLOATING EXECUTIVE CHEF - ORLANDO, FL
Compass Group, North America
Jefferson City, MO
…recognized as one of Modern Healthcare's Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered…
Added 15 mins ago
CM
Mental Health Specialist
Children's Minnesota
St. Paul, MN
- $24.28 USD / hour
…are cared for by strong inter-disciplinary teams that include program therapists, registered nurses, psychiatrists, nurse practitioners, occupational therapists, music therapist, art…
Added 16 mins ago
Designer (Intermediate Level)
United Services Automobile Asn
United States
Developing written and verbal communication skills, interpersonal skills, time management skills and strong attention to detail.
Added 16 mins ago
Bank Senior Sales & Service Rep (Universal Banker)
First Citizens Bank
Omaha, NE
…customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency.…
Added 16 mins ago
Senior Float Sales & Service Representative (Float Universal Banker)
First Citizens Bank
Summerville, SC · N. Charleston, SC · Moncks Corner, SC · St. George, SC
…customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency.…
Added 16 mins ago
Commercial Underwriter II
First Citizens Bank
Houston, TX · Austin, TX · Carson City, NV · Santa Fe, NM · UNAVAILABLE, KS · UNAVAILABLE, OR
…participating in client and prospect calls as needed. May assist management with peer development and…
Added 16 mins ago
Senior Sales & Service Representative (Universal Banker)
First Citizens Bank
Sumter, SC
…customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency.…
Added 16 mins ago
Bank Float Sales & Service Representative (Float Teller)
First Citizens Bank
New Bern, NC
…customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency.…
Added 20 mins ago
Area Leader (Manager) Trainee
7-ELEVEN
Portland, OR
A focus and dedication to your success! We are committed to our Area Leader training program participants receiving proper training through our in-depth training program that typically…
Added 23 mins ago
BT
Deputy Town Manager
Blacksburg, Town of (VA)
Blacksburg, VA
- $69.89 to $83.52 USD / hour
…all tax rates, approving the five-year Capital Improvement Program, setting all user fees, making land use and zoning decisions, and establishing long-range plans and policies. The mayor is…
Added 25 mins ago
Kitchen+Bar - Bartender
Drury Hotels Company LLC
Greenville, SC
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Added 25 mins ago
Housekeeper
Drury Hotels Company LLC
Overland Park, KS
Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
Added 26 mins ago
Cosmetologist
Boyne Resorts
Boyne Falls, MI
Having complete knowledge and understanding of all services and products while educating and training guests in these areas
Added 28 mins ago
Production Team Lead
Illinois Tool Works Inc.
United States
…execution of North American production. The role has full line-management responsibility for the production team and ensures equipment is built safely, meets quality requirements and is…
Added 28 mins ago
Trade Compliance Analyst II
Astreya Partners, LLC
Remote, United States
…logistics & compliance handbook. The role partners with Order Management, logistics and the client's compliance point of contact, escalating regulatory questions where a ruling is…
Added 28 mins ago
AP
Hardware Support Technician I
Astreya Partners, LLC
San Diego, CA
- $17.36 to $27.4 USD / hour
The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The…

Closed listing

Maximus

Supervisor - Call Center

Honolulu, HI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 3-5 years of relevant professional experience required.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Essential Duties and Responsibilities:

Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
Participate in meetings and recommend changes to policies and procedures
Assume leadership responsibility for departmental tasks and call center activities as required
Support and enforce call center expectations
Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
Maintain a high level of confidentiality while performing all work tasks
Perform other duties as assigned by leadership.

Minimum Requirements

'- Bachelor's degree in related field.

3-5 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

'- Experience supervising agents in a benefits focused call center.

Experience with workforce management and real-time queue tools.
Experience supervising remote agents.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000

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