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Added 1 min ago
Remote Dietitian Director of Nutrition Excellence and Digital Integration
Compass Group, North America
Jefferson City, MO
…expert and key liaison between clinical dietitians, foodservice leadership, and senior leaders across both the hospital system and Morrison. The position will oversee the nutrition menu…
Added 1 min ago
Director, Rapid Response & Thought Leadership (Remote)
CrowdStrike
Jefferson City, MO
In this role, you'll lead CrowdStrike's marketing rapid-response program, ensuring we respond quickly and effectively to emerging threats, critical vulnerabilities, and major cybersecurity…
Added 1 min ago
CC
Vice President, Enterprise Business Platforms, Membership Enrollment & Billing
Centene Corporation
Jefferson City, MO
- $171,900 to $326,900 USD / year
Position Purpose: Oversee department staff including hiring, performance management and career development to ensure alignment with defined goals.
Added 1 min ago
C
Product Manager - Retirement Services
Cognizant
Jefferson City, MO
- $150,000 to $180,000 USD / year
+ 10+ years of experience in Product Management, Program Management, Client Engagement, Relationship Management, or related leadership roles.
Added 2 mins ago
AI
Part Sales Manager - Part Time
AutoZone, Inc.
Perryville, MO
- Part-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 2 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Festus, MO
- Full-time
…exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge and deliver WOW! Customer Service while executing store operations with excellence.…
Added 6 mins ago
Senior Project Engineer
Skanska USA
Portland, OR
The Senior Project Engineer provides advanced project coordination, technical support, and administrative leadership for construction projects from preconstruction through closeout. This…
Added 6 mins ago
Electrical Engineer, Supply (multiple levels)
Constellation Energy Generation, LLC.
Clinton, IL
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 6 mins ago
Sr Manager BESS Engineering
Constellation Energy Generation, LLC.
Bow, NH
Directly and through subordinates, fulfill engineering and technical leadership accountability regarding short-term and long-term programs that impact fleet operations. Fulfill managerial…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Detroit, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Grand Rapids, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Sterling Heights, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Warren, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Lansing, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Ann Arbor, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Dearborn, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Troy, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Livonia, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Westland, MI
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
Prin. Engineer, Mech Design (Onsite)
RTX
United States
…businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and…
Added 7 mins ago
5th Gen CSE DR/EI Process Focal
RTX
United States
Provide DR/EI metrics and performance summaries as required by program leadership.
Added 7 mins ago
G
Architecture Project Manager
GPAC
Indianapolis, IN
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Fort Wayne, IN
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
Evansville, IN
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…
Added 7 mins ago
G
Architecture Project Manager
GPAC
South Bend, IN
- $90,000 to $110,000 USD / year
…combines strong design and technical expertise with project leadership, client relationship management, and a passion for creating spaces that positively impact the communities they…

Closed listing

Maximus

Supervisor - Call Center

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: 3-5 years of relevant professional experience required.
Posting language: English
Posted: Nov 5, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Essential Duties and Responsibilities:

Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
Develop work schedules and assign duties to direct report personnel to ensure efficiency
Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports’ quality performance and trending call types, and providing coaching on a regular basis
Participate in meetings and recommend changes to policies and procedures
Assume leadership responsibility for departmental tasks and call center activities as required
Support and enforce call center expectations
Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership
Maintain a high level of confidentiality while performing all work tasks
Perform other duties as assigned by leadership.

Minimum Requirements

'- Bachelor's degree in related field.

3-5 years of relevant professional experience required.
Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

'- Experience supervising agents in a benefits focused call center.

Experience with workforce management and real-time queue tools.
Experience supervising remote agents.

Position is contingent upon contract award

This is a fully remote role.
Must be a U.S. citizen.
Equipment will be provided but must meet the remote position requirement provided below.
Must have the ability to pass a federal background check.

Remote Position Requirements:

Internet speed of 25mbps or higher required / 50 Mpbs for shared internet

connectivity (you can test this by going to www.speedtest.net).

Minimum 5mpbs upload speed.
Connectivity to the internet via Category 5 or 6 ethernet patch cable to the

home internet router.

Private work area and adequate power source

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$51,000

Maximum Salary

$57,000

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