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Added 1 min ago
BP
Service Director
BLUE PLATE CATERING LTD
Chicago, IL
- $90,000 to $100,000 USD / year
This role leads the development and execution of the Blue Plate Training Academy, including the creation of training curriculum, service standards, and professional development programs for…
Added 9 mins ago
C
Sales Manager (Part Time)
Carter's
Merrillville, IN
- Part-time
Added 10 mins ago
GR
Assistant Program Director (Baxter)
GODDARD RIVERSIDE COMMUNITY CENTER
Elmhurst, NY
- $73,000 to $76,000 USD / year
Intro/Program Description: Goddard Riverside invests in people & strengthens community, serving more than 20,000) people throughout New York City with a variety of programs for all ages. We…
Added 11 mins ago
Product Ops Manager - Supply Chain Capability Enablement
Target Enterprise Inc
Minneapolis, MN
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job…
Added 19 mins ago
Substance Use Disorder Clinical Manager
Hillcrest Children Center
Washington, DC
The SUD Clinical Manager provides essential leadership and supervision to clinical staff within our mental health programs. This role coordinates clinical services, ensures value-based…
Added 22 mins ago
TH
Shift Manager - IHOP - Treasure Valley Casino
Traditions Hospitality Group
Davis, OK
- $14.5 to $18 USD / hour
As a Shift Manager, you'll oversee the daily operations of our establishment, ensuring exceptional service and a positive experience for our guests and team members.
Added 22 mins ago
TH
Guest Services Manager - Hotel - Golden Mesa Casino
Traditions Hospitality Group
Guymon, OK
- $48,500 to $62,000 USD / year
As the Guest Services Manager at Traditions Hospitality Group, you'll oversee all aspects of guest interactions and experiences, ensuring exceptional service and satisfaction. Your…
Added 32 mins ago
Human Resources Manager
Somerton School District #11
Somerton, AZ
Added 32 mins ago
Manager, CAM Business Operations Lead
CVS Health
Phoenix, AZ
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 32 mins ago
Physical Therapist
Select Medical
Flagstaff, AZ
Complete and maintain all corporate and clinical services required training and maintain compliance with state/local/federal regulations
Added 32 mins ago
Senior Analyst Workplace Planner
CVS Health
Scottsdale, AZ
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 32 mins ago
CG
Hospital Environmental Services Training & Development Manager
Compass Group
Chicago, IL
- $70,000 to $80,000 USD / year
Ensure all training programs align with federal, state, and hospital regulatory standards (e.g., Joint Commission, OSHA, CMS).
Added 32 mins ago
Physical Therapist - Up to $15K Bonus
Select Medical
Mesa, AZ
Complete and maintain all corporate and clinical services required training and maintain compliance with state/local/federal regulations
Added 32 mins ago
Manager, Clinical Laboratory
Abbott
Phoenix, AZ
The Manager, Clinical Laboratory manages the overall daily clinical laboratory operations and develops procedures to ensure safety, quality, and accuracy of results. This position oversees…
Added 32 mins ago
Customer Service Manager, Airport Workforce Management - Phoenix PHX
American Airlines
Phoenix, AZ
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you…
Added 33 mins ago
Principal Portfolio Manager, Infrastructure Development
Meta
Phoenix, AZ
…Infrastructure team is seeking an experienced Principal Portfolio Manager to serve as the operational backbone of our Energy Infrastructure Investments pillar. This individual will be…
Added 33 mins ago
TH
Shift Manager - Kitchen 44 - Newcastle Casino
Traditions Hospitality Group
Newcastle, OK
- $16.5 to $19 USD / hour
As a Shift Manager, you'll oversee the daily operations of our establishment, ensuring exceptional service and a positive experience for our guests and team members.
Added 33 mins ago
TH
Restaurant Assistant General Manager - Kitchen 44 - Newcastle Casino
Traditions Hospitality Group
Newcastle, OK
- $50,000 to $60,000 USD / year
As an Assistant General Manager at Traditions Hospitality Group, you will be a key player in our establishment, contributing to its success through your leadership, expertise, and…
Added 33 mins ago
TH
Beverage Manager - Newcastle Beverage - Newcastle Casino
Traditions Hospitality Group
Newcastle, OK
- $42,000 to $48,000 USD / year
As a Beverage Manager at Traditions Hospitality Group, you'll play a pivotal role in overseeing all aspects of our beverage operations across our establishments. From crafting innovative…
Added 41 mins ago
Senior Manager Informatics, Salesforce Analytics- Aetna Commercial
CVS Health
Jefferson City, MO
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Added 50 mins ago
CDL Truck Driver Roll Off - Benefits Day 1
WM
Humble, TX
Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as…
Added 57 mins ago
Senior Business and Financial Analyst
Sierra Management And Technologies Inc
Dahlgren, VA
Sierra is seeking a Business & Financial Analyst to provide financial analysis and program management support for Navy programs. This contingent position will support the V Department and…
Added 57 mins ago
Logistics Manager Journeyman
Sierra Management And Technologies Inc
California, MD
The Logistics Manager, Journeyman serves as the day-to-day onsite technical lead for the Task Order supporting the Acquisition Product Management Lead (APML) and executes Product Support…
Added 57 mins ago
Business and Financial Analyst/ Journeyman
Sierra Management And Technologies Inc
Dahlgren, VA
Sierra is seeking a (Journeyman) Business and Financial Analyst to provide financial analysis and program management support for Navy programs. This contingent position will support the V…
Added 57 mins ago
SM
Logistics Specialist, Journeyman
Sierra Management And Technologies Inc
Orange Park, FL
- $50,000 to $65,000 USD / year
…orientation, age, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Harrisburg, PA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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