Jobs in the United States

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Added 1 min ago
MC
Nutrition Assistant - Bilingual (Part-Time)
Multnomah County
Gresham, OR
- $27.64 to $33.99 USD / hour
- Part-time
The Women, Infants, and Children (WIC) program is a diverse and equity-driven program focusing on nutrition education, breastfeeding support, health and diet screening, growth and…
Added 2 mins ago
Branch Manager, Carstairs
ATB
AB, CA
We’re dedicated to building a workforce reflective of those within our communities, and a culture where our team members are equipped with what they need to succeed - their way. Part of…
Added 2 mins ago
Responsible AI Oversight Manager
ATB
AB, CA · ON, CA
Thrive together: We want you - the unique, authentic you - to feel safe and celebrated at work. We're on a continuous journey to build the most flexible and inclusive programs.
Added 2 mins ago
AI Literacy and Community Manager
ATB
AB, CA · ON, CA
The Manager owns ATB's enterprise AI literacy program, building team member understanding of AI terminology, emerging trends, and practical application. In close partnership with external…
Added 5 mins ago
Payments & Deposit Operations Support Analyst II (US)
TD Bank, N.A.
Mount Laurel, NJ · Columbia, SC · Lewiston, ME
Supports change management projects or programs that impacts the business, functions or processes and ensures clear communication and documentation of new processes
Added 5 mins ago
Store Manager II - 90 West - Lake City
TD Bank, N.A.
Lake City, FL
The Store Manager II develops, leads and contributes to the growth and profitability of our Consumer Business through the management of a Store portfolio including deposits, loans, fees and…
Added 5 mins ago
Compliance Business Oversight Manager - Collections
TD Bank, N.A.
Charlotte, NC · NY · Greenville, SC · Mount Laurel, NJ · Portland, ME
The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of…
Added 7 mins ago
WC
Room Attendant
WINDSOR CAPITAL GROUP
Brea, CA
- $18 USD / hour
Recognition & Rewards Program - Associates are acknowledged through performance awards, milestone celebrations, and incentive programs.
Added 8 mins ago
Service Level/Capacity Manager
Koniag Government Services
Washington, DC
The Service Level & Capacity Manager operates within a mature ITIL 4-aligned IT Service Management (ITSM) practice and works in close coordination with the Program Manager, Incident…
Added 8 mins ago
Call Center Supervisor (Swing shift)
Koniag Government Services
Nashville, TN
…individual will work closely with the Call Center Operations Manager to implement operational directives, address performance issues, and foster a positive and productive team environment.…
Added 8 mins ago
Program Manager
Koniag Government Services
Aberdeen, MD
Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a Defense government client. The ideal candidate will provide strategic leadership for IT…
Added 8 mins ago
Program Manager
Koniag Government Services
Aberdeen, MD
Koniag IT Systems is seeking a highly experienced Program Manager to lead IT support services for a Defense government client. The ideal candidate will provide strategic leadership for IT…
Added 8 mins ago
Program Manager
Koniag Government Services
Washington, DC
Eagle Harbor Solutions, LLC a Koniag Government Services company, is seeking a Program Manager with a Top-Secret Clearance to Support EHS and our government customer in Washington, DC. This…
Added 10 mins ago
Referral Scheduler
Paradigm Corp
Tampa, FL · TX · FL
…home health, shared decision support, and payment integrity…
Added 12 mins ago
Manager Track Maintenance-US
CN
Flat Rock, MI
…also be eligible to an annual bonus, employee share investment program (ESIP), Pension, Benefits, Railroad Retirement Benefits (RRB) and other…
Added 14 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Fort Worth, TX
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 15 mins ago
OR
Wireless Retail Sales Associate - W2888
OSL Retail Services
PALMYRA, PA
- $19 USD / hour
Benefit from sales incentives, career development opportunities, and an employee referral program.
Added 15 mins ago
Senior Manager, SMART Manufacturing
Westinghouse Electric Company
Cranberry Twp, PA
Added 15 mins ago
Shop Technician I, Quality
Westinghouse Electric Company
New Stanton, PA
Added 15 mins ago
A
Health And Safety Specialist
Aerotek
DENVER, PA
- $45,000 to $55,000 USD / year
The Safety Specialist supports the development, implementation, and oversight of comprehensive safety programs across office, shop, and construction environments. This role assists with…
Added 16 mins ago
Security Officer I
Geisinger
Lewistown, PA
…safety rules; participates in fire drills and fire and safety programs for employees; works cooperatively with local fire…
Added 16 mins ago
Security Officer I
Geisinger
Lewistown, PA
…safety rules; participates in fire drills and fire and safety programs for employees; works cooperatively with local fire…
Added 16 mins ago
Leave of Absence Administrator
TAIT Towers
Lititz, PA
Administer and oversee all employee leave programs, including FMLA, ADA, paid family leave, short- and long-term disability, and company-specific leave policies.
Added 16 mins ago
Senior Instrument & Controls Engineer
Westinghouse Electric Company
Warrendale, PA
Added 16 mins ago
EC
Senior Engineering Manager - Embedded Systems
Eaton Corporation
Moon Township, PA
- $165,000 to $242,000 USD / year
Eaton’s Protection, Control and Solutions Group (PCS) is currently seeking a Sr Engineering Manager – Embedded Systems. This position is based in Moon Township. PA.

Maximus

Sr Manager - Proj/Prog

Harrisburg, PA, United States

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Original job description

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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