Jobs in the United States

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Added 10 mins ago
Facility Technician Distribution Center
David's Bridal
King of Prussia, PA
Communicate daily with the DC Facility Manager regarding repairs, vendor visits, inspection findings, equipment concerns, and completed work.
Added 15 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…products focused on helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This…
Added 16 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Topeka, KS
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 19 mins ago
Quality Assurance Engineer
Pantherx Specialty LLC
Pittsburgh, PA
Reports to: Manager, Quality Assurance Business
Added 21 mins ago
Senior Manager, Salesforce Technical Product Owner
Mitsubishi Heavy Industries, Ltd.
Orlando, FL
Mitsubishi Power Americas, Inc., in Orlando, Florida, is looking for a Senior Manager. Salesforce Technical Product Owner.
Added 23 mins ago
A
Assistant Project Manager
Actalent
Columbus, IN
- $32.69 to $37.5 USD / hour
Job Title: Assistant Project ManagerJob DescriptionThe Assistant Project Manager will support the administrative and technical execution of commercial and heavy-civil construction projects.…
Added 25 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Salem, OR
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 31 mins ago
Manager, AI/ML Engineering
Stellantis
Auburn Hills, MI
The Manager of AI/ML Engineering - North America leads a team of AI/ML engineers and delivers alongside them. This is a deliberate player-coach role: you manage, coach, and grow the team…
Added 33 mins ago
Senior Technical Solutions Manager, Billing, Google Cloud
Google
Atlanta, GA · Austin, TX
Lead a team of developers and program managers who enable our Frontline Agents to provide support for Billing technical issues across Workspace, GCP, and AI/ML.
Added 33 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Jackson, MS
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 36 mins ago
UG
Manager, Payer Advisory Services - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
This Manager position is within Optum's AI-first consulting organization and sits on the business advisory and consulting side of the organization, rather than within a technology…
Added 50 mins ago
Sr. Training and Technical Assistance Specialist
ZERO TO THREE
Remote, United States
Strong knowledge of CLASS Pre-K observation tool and other program, teacher and child-level assessment tools commonly used in early childhood programs.
Added 51 mins ago
Vice President, Americas Regional Lead - Early Careers Learning & Development
BlackRock
New York, NY
Lead the end-to-end delivery of the Americas Analyst and Intern Program, including onboarding, professional development, cohort engagement, manager enablement, and facilitation of key…
Added 51 mins ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
New York, NY
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 51 mins ago
Senior Technical Program Manager, Discovery Tech, US Prime & Marketing Technology
Amazon
New York, NY
…work through AI-native workflows. We are looking for a Senior Technical Program Manager who can operate across both, driving execution on complex cross-functional programs while connecting…
Added 51 mins ago
Principal, Product Manager-Tech , eShop
Amazon
New York, NY
We are seeking a Principal Product Manager-Tech to own the Content Freshness workstream - responsible for ensuring premium product pages, brand stores, and customer experience surfaces are…
Added 51 mins ago
Manager, Portfolio & Program Management
MTA
New York, NY
The Manager, Portfolio/Program Management role is responsible for overseeing, coordinating, and managing a set of projects and programs aligned to IT's services for MTA operations. This…
Added 52 mins ago
Product Manager, Connect Deals Seller Experience, Deals and Incentives
Google
New York, NY
…approve, manage, and pay out every agreement and incentive program across YouTube, Apps, and Search Ads. That includes the flagship Video Incentive Program (VIP), media trials and agency…
Added 52 mins ago
KS
Senior Hardware Product Manager / NYC
Kelly Services
New York, NY
- $140,000 to $185,000 USD / year
As a Senior Product Manager - Sensors, you’ll own an environmental monitoring product suite spanning ambient conditions, ultra-low-temperature storage, and cryogenic freezers. You’ll manage…
Added 52 mins ago
Slalom Flex (Project Based) Financial Services Project Manager
Slalom, Inc.
NEW YORK, NY
Description and Requirements Job Description Technical Project Manager - Financial Services Location: New York City, NY | Hybrid, approximately 1 day onsite per week Schedule: Must be…
Added 52 mins ago
Program Manager II, AI Transformation, Core
Google
New York, NY
As Program Manager on the Artificial Intelligence (AI) Education team, you will drive operational delivery, cross-functional execution, and technical release cadences across our In-Flow…
Added 52 mins ago
TU
Manager, Advancement Operations & Digital Fundraising
Touro University
New York, NY
- $90,000 USD / year
The Manager, Advancement Operations & Digital Fundraising plays a central role in supporting the day-to-day operations, digital fundraising activities, and technology needs of the Office of…
Added 52 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Albany, NY
- $70 to $80 USD / hour
…communications, and organizational execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create…
Added 52 mins ago
Corporate Vice President, Protection Powered Growth (PPG) Planning Tools
New York Life Insurance Company
New York, NY
The Senior Product Manager, PPG Planning is responsible for the product strategy, roadmap, and delivery of New York Life's next generation financial planning tool and experience, built to…
Added 1 hour ago
TA
Cloud Architecture & Strategy Engineering Manager
The Aerospace Corpor
Colorado Springs, CO
- $147,600 to $221,400 USD / year
…programs, solving the hardest problems and providing unmatched technical expertise. As the operator of a federally funded research and development center (FFRDC), we are broadly engaged…

Closed listing

Maximus

Sr Manager - Proj/Prog

Phoenix, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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