Jobs in the United States

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Added 4 mins ago
Supervisory Medical Administration Specialist - Patient Administration
Veterans Affairs, Veterans Health Administration
Huntington, WV
Added 4 mins ago
AT
Senior Technical Program Manager
Akamai Technologies, Inc.
Charleston, WV
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
Added 4 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Charleston, WV
The FRCS Cybersecurity Manager will install, configure, calibrate, operate, and maintain hardware and software of IT, and OT of FRCS. The FRCS Cybersecurity Manager will employ user access…
Added 4 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Charleston, WV
…Will be responsible for professional coaching and mentoring of program team…
Added 4 mins ago
Systems Administrator – Kiteworks
SitusAMC
Charleston, WV
…delays and outages. Other activities as may be assigned by your…
Added 4 mins ago
T
Information Security Engineer
TTEC
Charleston, WV
- $65,000 to $70,000 USD / year
You’ll report to the Information Security Manager. Your role is impactful as it protects TTEC from data loss and security events.
Added 4 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Charleston, WV
…implement enterprise-scale automation for scalability, performance, security, and…
Added 12 mins ago
Project Administrator
Nuclear Fuel Services
Mt Vernon, IN
Will be assigned a collection of individual contracts to manage and oversee within a larger program. Will work very closely with the Project Manager and fellow Project Administrators.
Added 12 mins ago
Project Administrator
BWX Technologies, Inc.
Mt Vernon, IN
Will be assigned a collection of individual contracts to manage and oversee within a larger program. Will work very closely with the Project Manager and fellow Project Administrators.
Added 12 mins ago
Administrative Partner and Office Manager
Meta
Lebanon, IN
Meta is seeking an experienced Administrative Partner and Office Manager to support multiple data center leaders. The person in this role will need to be a masterful problem-solver and an…
Added 13 mins ago
Associate Director - Technical Data Product Owner
Lilly
Indianapolis, IN
5+ years of Product Owner, Technical Product Manager, Data Product Manager, or Business Systems Analyst experience.
Added 30 mins ago
Technical Program Manager II
Mastercard
O'Fallon, MO
As a Technical Program Manager, you will lead complex, cross-functional initiatives that drive platform modernization, improve service integration, streamline onboarding experiences, and…
Added 30 mins ago
Program Integrator
Leidos
Huntsville, AL
The successful candidate will coordinate day-to-day program activities, align local engineering and functional teams, track execution against program objectives, and proactively identify…
Added 30 mins ago
Technical Project Manager
Leidos
Huntsville, AL
…mentorship and knowledge-transfer period with the incumbent Program Manager. The successful candidate will progressively assume responsibility for customer relationships, technical…
Added 30 mins ago
Multi Functional Info Systems Analyst Asc - E1
Lockheed Martin
Huntsville, AL
Collaborating with the Regional Manager to ensure security guidelines, computing standards, and best practices are being followed
Added 30 mins ago
Cyber Security Manager - Diego Garcia
Amentum
Montgomery, AL
The FRCS Cybersecurity Manager will install, configure, calibrate, operate, and maintain hardware and software of IT, and OT of FRCS. The FRCS Cybersecurity Manager will employ user access…
Added 34 mins ago
Sector Lead - Transportation Infrastructure Engineering - Tennessee
Atlas
TN · Bartlett, TN · Chattanooga, TN · Knoxville, TN · Memphis, TN · Murfreesboro, TN · Jackson, TN · Nashville, TN
Duties include managing and directing all operations, developing and tracking budgets, program/project oversight, staff management, employee development, client management, participating in…
Added 37 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Jefferson City, MO
+ Manage IAM roles and conduct basic security audits
Added 37 mins ago
Manager Database Administrator - Remote US
SitusAMC
Jefferson City, MO
…Administration team, ensuring the availability, performance, and security of our AWS RDS and EC2 database infrastructure. This role will be responsible for day-to-day operations in addition…
Added 41 mins ago
DEPUTY DIRECTOR, PROCUREMENT (DACCO)
City of New York
Brooklyn, NY
…emergency events and citywide initiatives; ensure that multiple Program Unit needs are met in a timely manner; ensure that vendors understand Agency requirements and process…
Added 41 mins ago
.Net Developer, Bureau of Application Development and Database Administration
City of New York
Long Island City, NY
…originals of the above documents along with your original Social Security…
Added 41 mins ago
Program Manager, Developmental Disabilities, Bureau of Children, Youth, Families & Developmental Disabilities
City of New York
Long Island City, NY
- Design new program models for individuals with co-occurring I/DD and mental health conditions, informed by evidence-based practices.
Added 41 mins ago
Quality Management Specialist, Bureau of Hepatitis, HIV, and STI
City of New York
Long Island City, NY
Reporting to the Manager of Behavioral Health Services, the Quality Management Specialist (Civil Service Title: City Research Scientist I) in the Quality Management & Program Implementation…
Added 41 mins ago
Director of Contract Management, Bureau of Division Management
City of New York
Long Island City, NY
- Provide technical assistance and guidance to the Division's program offices on contract-related matters.
Added 41 mins ago
Director, Data Platform Engineering, Bureau of Data Technology & Strategy
City of New York
Long Island City, NY
o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.

Closed listing

Maximus

Sr Manager - Proj/Prog

Phoenix, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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