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Life, Annuity & Group Benefits Operations Consultant - Manager
PwC
Saint Louis, MO
As a Life, Annuity & Group Benefits Operations Consultant - Manager you will lead client service work across operating model design, process improvement, data exchange and conversion,…
Added just now
P&C Technical Solutions Architect, Manager
PwC
Saint Louis, MO
As a P&C Technical Solutions Architect you will lead client support work within our Advisory practice, bringing together operations consulting and customer service knowledge to help clients…
Added just now
P&C Technical Solutions Architect, Manager
PwC
Kansas City, MO
As a P&C Technical Solutions Architect you will lead client support work within our Advisory practice, bringing together operations consulting and customer service knowledge to help clients…
Added just now
Life, Annuity & Group Benefits Operations Consultant - Manager
PwC
Kansas City, MO
As a Life, Annuity & Group Benefits Operations Consultant - Manager you will lead client service work across operating model design, process improvement, data exchange and conversion,…
Added just now
A
SecOps Modernization & Agentic SOC Manager
Accenture
Saint Louis, MO
- $94,400 to $293,800 USD / year
Managers work with the delivery and client leadership layer of the Cyber Resilience & Defense practice, responsible for helping our clients improve their capabilities in the SOC to defend…
Added 2 mins ago
Safety Program Manager | Columbia, SC
Total Comfort Service Center Inc
West Columbia, SC
The Safety Program Manager will lead the development, coordination, measurement, and continuous improvement of TCS’s company-wide safety management system across multiple locations.…
Added 3 mins ago
IT Systems Administrator
Department of Natural Resources & Conservation
Helena, MT
…in this position reports directly to the Technical Services…
Added 5 mins ago
Manager, Special Projects
ET GLOBAL Limited Partnership
Suwanee, GA
ET Global is seeking a highly organized, proactive, and results-driven Manager of Special Projects to lead and coordinate strategic initiatives, complex projects, and cross-functional…
Added 8 mins ago
A
Rhino Designer
Actalent
Chicago, IL
- $28.37 to $38.46 USD / hour
…projects from assignment through installation, ensuring successful implementation at every stage and smooth handoffs between teams. The Rhino Designer verifies product layouts, creates…
Added 8 mins ago
Front Desk Manager
Crunch Fitness - CR Holdings
Stuart, FL
…drives both people and performance? As a Front Desk Operations Manager at Crunch Fitness, you’ll be the heartbeat of the club - setting the tone for energy, positivity, and results every…
Added 9 mins ago
Audit Manager II - IT Audit for ICFR-2
TD Bank, N.A.
Mount Laurel, NJ · NY · Greenville, SC · Charlotte, NC · Portland, ME
The Audit Manager II provides specialized expertise to help guide the planning, risk assessment, and execution of audits. This role plays an essential part in shaping the strategic…
Added 9 mins ago
Sr Mgr Tech Del/Partner Mgmt (US)
TD Bank, N.A.
Charlotte, NC · Mount Laurel, NJ · Fort Lauderdale, FL
The Manager Technology Delivery / Partner Management builds and maintains strong business relationship with assigned clients / internal partners and provides direction and guidance on…
Added 9 mins ago
Associate Marketing Planning Manager, Deposits
TD Bank, N.A.
NY · Wilmington, DE · Mount Laurel, NJ · Portland, ME
…relationships with business leaders by translating business, client, and product strategies into supporting marketing strategies and plans leveraging all available marketing tactics such as…
Added 10 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
New York, NY
The Vice President, Project Manager is responsible for leading client onboarding, platform implementation, and strategic enhancement initiatives for BNY Archer Managed Account Services…
Added 10 mins ago
Data & AI Program Manager
Meta Resources Group
Philadelphia, PA
Our client, a leading global healthcare organization, is seeking an experienced Data & AI Delivery Program Manager to lead the planning and delivery of strategic data and artificial…
Added 13 mins ago
BI
Customer Success Manager
BUCK INSTITUTE FOR EDUCATION
Remote, United States
- $81,600 to $108,000 USD / year
As the Customer Success Manager, you’ll play a key role in creating an exceptional customer experience. You’ll guide both new and returning clients through every step of their journey -…
Added 14 mins ago
E
Supply Chain Analyst - SCO - Manufacturing - Manager - Multiple Positions - 1758095
EY
Seattle, WA
- $177,630 USD / year
Supply Chain Analyst - Supply Chain & Operations – Manufacturing - Manager - Multiple Positions - 1758095, Ernst & Young U.S. LLP, Seattle, WA.
Added 15 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
…ownership, roadmaps, and measurable outcomes. As a Sr. Product Manager, you will own a set of client-facing products end to end, from defining the roadmap to measuring…
Added 17 mins ago
Technical Program - Software Delivery - 6 Month Contract
SitusAMC
Jefferson City, MO
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or…
Added 18 mins ago
SO
Human Services Consultant
State of Kansas
KS
- $20.33 USD / hour
Added 19 mins ago
CT
Lead – Cloud Infrastructure & SAP Basis
Computer Task Group, Inc
UNAVAILABLE
- $48 to $53 USD / hour
CTG is seeking to fill a Lead – Cloud Infrastructure & SAP Basis position for our client.
Added 20 mins ago
Youth Care Specialist
Lutheran Services Florida
Miami, FL
As directed, participates in the implementation and monitoring of client case plans.
Added 21 mins ago
AVP, Client Services
SNWUS Snow Companies
Williamsburg, VA
The Associate Vice President, Client Services is the “face” of Snow Companies and reports to Vice President, Senior Vice President, or Executive Vice President. They serve as an agency…
Added 22 mins ago
Client Service Manager
Fragomen
United States
About the Role: Fragomen’s Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will…
Added 24 mins ago
AU
Janitorial Project Manager
ABM US
IRONTON, OH · Ironton, OH
- $28.85 USD / hour
The Janitorial Project Manager is responsible for overseeing day-to-day operations at assigned facilities (campus, warehouse, office building or airport), ensuring service excellence, staff…

Closed listing

Maximus

Sr Manager - Proj/Prog

Phoenix, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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