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Added 2 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Salem, OR
We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation…
Added 2 mins ago
Manager - IT Service Management
Maximus
Salem, OR
Maximus seeking an experienced and highly motivated Manager, Enterprise Service Management & Knowledge Experience to lead the transformation and manage operations of Enterprise Service…
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Salem, OR
Develop and maintain the in-house CI/CD automation pipeline as an individual contributor on the Cloud development platform team.
Added 2 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Salem, OR
Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 6 mins ago
K
Controls Engineer / PLC Programmer
Kforce
Chandler, AZ
- $85,000 to $125,000 USD / year
Kforce's client, a growing engineering and automation firm in Chandler, AZ, is seeking a Controls Engineer/PLC Programmer to design, program, and commission PLC, HMI, and SCADA systems for…
Added 13 mins ago
Contract Management Specialist Senior Manager
Vertex Pharmaceuticals Inc (US)
Boston, MA
Job Posting Description: Senior Category Manager - Commercial
Added 13 mins ago
Clinical Development Medical Director- Pain
Vertex Pharmaceuticals Inc (US)
Boston, MA
At Vertex, we embrace continuous learning and encourage employees to stay informed on advances in AI, technology, automation, and industry trends. We seek talent who bring an external…
Added 17 mins ago
Senior Automation Engineer
Flora Food Group
Hugoton, KS
Program, configure, and maintain PLC, HMI, and SCADA systems on the Rockwell Automation platform to keep production running efficiently. This is more than hands on- we need a strategic…
Added 17 mins ago
Maintenance Manager
Flora Food Group
Hugoton, KS
In your first year, you will build a world-class maintenance team and develop a preventative maintenance program that keeps our factory equipment running smoothly. This role is crucial to…
Added 20 mins ago
MF
Part Time Intermittent ID Card Specialist; Crane, IN
Magellan Federal, Inc.
United States
- Part-time
Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment…
Added 25 mins ago
Senior Project Manager
Sopra Steria
Kinston, NC
We are seeking a Senior Project Manager with over 10 years of experience to join our growing Aerospace Digital Services team. In this role, you will lead complex digital transformation…
Added 28 mins ago
Practice Manager
World Bank Group
Washington, DC
…procurement, and poverty, among other areas. The Prosperity program in LAC includes an FY26 lending program of 20 operations totaling over $5 billion in new commitments, an…
Added 29 mins ago
Technical Manager, ESG Assurance
Jobgether
Remote, United States
The Technical Manager, ESG Assurance will oversee the technical integrity and successful delivery of greenhouse gas (GHG) inventory verification and ESG assurance programs across a diverse…
Added 31 mins ago
Project Manager, Telecommunications
Sand Cherry Associates
Remote, United States
We are seeking an experienced Project Manager to help lead a highly visible, critical telecom program focused on delivering automation across engineering activities. This individual will…
Added 35 mins ago
Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
9. BMC AMI tools such as AMI OPS Automation, AMI OPS Monitors, or AMI Output Management
Added 45 mins ago
TH
Cloud Security Architect - IL4 / Enterprise Integration
TOMORROW HIRE
Washington, DC · Denver, CO · Colorado Springs, CO · Melbourne, FL
- $150,000 to $200,000 USD / year
…expected to contribute to the transition toward a production program of record, subject to program award and customer requirements. Reporting to the Program Manager, you will work with a…
Added 46 mins ago
Territory Sales Manager - Midwest
Franklin Electric
Remote, United States
Join Franklin Water Treatment as a Territory Sales Manager - Commercial & Industrial
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 47 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Jeffersonville, OH
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…

Closed listing

Maximus

Sr Manager - Proj/Prog

Phoenix, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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