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Added 3 mins ago
Software Development Engineer- Product Reliability Engineering
Denver, CO
▪ Bachelor’s degree in Computer Science, Software Engineering, or a related technical field (2023–2025 graduates preferred; December 2025 graduates welcome).
Added 26 mins ago
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Senior Associate, Global Commercial Enablement, AI Innovation
Uber
New York City, NY · San Francisco, CA · Chicago, IL
- $113,000 to $140,000 USD / year
…defined projects and workflow components, working with your manager and technical partners on prioritization, design decisions, and more complex integrations. Success means delivering…
Added 37 mins ago
SI
Senior Manager, Competitive Intelligence PACE & Agentforce
Salesforce, Inc.
Remote, United States
- $150,100 to $227,000 USD / year
The Salesforce Competitive Intelligence team is seeking a curious self-starter to fill the role of Sr. Manager on our scale team. This person will be aligned with the PACE & AFDC Sales…
Added 51 mins ago
Principal AI Solutions Architect, Customer Success
United States - Genesys Cloud Services, Inc.
Virtual Office, TX · IN · SC · TN · FL · MA · NC · KY · GA
…partner directly with C-suite executives, business leaders, and technical stakeholders to define enterprise AI strategies, architect scalable solutions, and guide customers from AI…
Added 1 hour ago
CO
Economic Development Director (Unclassified) (Mayor’s Office)
City of San Jose
San Jose, CA
- $170,000 to $215,000 USD / year
…under the City Charter, is responsible for recommending policy, program, and budget priorities for the City. The Mayor and Council are responsible for representing the residents of San…
Added 1 hour ago
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Lead Java Practice Architect
TEKsystems
Hanover, MD
- $160,000 to $225,000 USD / year
Owns technical direction and outcomes for a program or domain, driving clarity and decisions in ambiguous situations
Added 1 hour ago
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Senior Data And AI Project Manager
TEKsystems
Boston, MA
- $90 to $110 USD / hour
Strong project, program, and portfolio management leadership skills.
Added 1 hour ago
Technical Assistance & Research Center Associate
United States
The TARC Associate supports both technical assistance and research across NCUIH public health programs. The position helps Urban Indian Organizations (UIOs) implement training and…
Added 1 hour ago
S
Client Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 1 hour ago
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Client Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 1 hour ago
Abdominal Transplant Account Manager - Mountain Plains
CareDx, Inc.
OK · CO · KS · NE
The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem…
Added 1 hour ago
O
Program Manager 4
Oracle
Seattle, WA · Redwood City, CA
- $91,000 to $209,500 USD / year
Has a bias for action and doesn’t hesitate to roll up your sleeves to move a program forward.
Added 1 hour ago
AC
Sales Coordinator
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
We are seeking a customer-focused and detail-oriented Account Manager to support existing business-to-business (B2B) customer accounts through pricing, quoting, order management, and…
Added 1 hour ago
Sr Manager Enterprise Risk Management & Audit Strategy
DexCom Inc
San Diego, CA
…standardized practices. As the Senior Global Internal Audit Manager, you will play a key role growing and developing our global internal audit team. In this position, you will be…
Added 1 hour ago
AC
University Recruiter
Aston Carter
Arlington, VA
- $36 USD / hour
Job DescriptionThe Recruiter I / Sourcer plays a key role in attracting and hiring technical talent, particularly for software development and other technology-focused roles. This position…
Added 1 hour ago
AC
University Recruiter
Aston Carter
Chicago, IL
- $36 USD / hour
Job DescriptionThe Recruiter I / Sourcer plays a key role in attracting and hiring technical talent, particularly for software development and other technology-focused roles. This position…
Added 2 hours ago
A
Operations Quality Partner II
Actalent
Indianapolis, IN
- $40 USD / hour
Author, review, and approve quality documentation to support changes, including performing technical reviews and collaborating with management on complex topics as needed.
Added 2 hours ago
SO
Enterprise Architect
State of Washington
Olympia, WA
- $9,478 to $12,437 USD / month
…instrumental in advancing our emerging Artificial Intelligence (AI) Program, helping establish responsible AI governance, evaluate innovative technologies, and develop strategic roadmaps…
Added 2 hours ago
Abdominal Transplant Account Manager - Dallas-Fort Worth
CareDx, Inc.
Dallas, TX · TX
The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem…
Added 2 hours ago
Senior Director FCO
Elanco US Inc.
Indianapolis, IN
…and oversight of the Global Sarbanes-Oxley (SOx) Compliance Program and providing internal control consultation. These responsibilities include establishing and maintaining the requirements…
Added 2 hours ago
Sr. Technical Program Manager, Technology Portfolio Management
Visa Technology and Operations LLC
Austin, TX
We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the…
Added 2 hours ago
AB
Staff Global Supply Chain Manager
Arc Boat Company
Torrance, CA
- $190,000 USD / year
As a Global Supply Manager, you’ll own the supply base for your assigned commodities from sourcing through ramp and into steady-state production. You’ll make the calls on who we buy from,…
Added 2 hours ago
A
Business Process Manager
Actalent
Oro Valley, AZ
- $60 to $70 USD / hour
Job Title: Business Process ManagerJob DescriptionThis onsite Business Process Manager role sits within a Commercial Product Development organization and focuses on driving continuous…
Added 2 hours ago
A
Quality Assurance Associate
Actalent
Indianapolis, IN
- $36 USD / hour
Author, review, and approve quality-related documentation to support changes, including performing technical reviews and collaborating with leadership on complex technical topics when…
Added 2 hours ago
T
Development Manager
TEKsystems
San Diego, CA
- $138,000 to $178,600 USD / year
We are seeking a Development Manager to lead a team responsible for the development and ongoing enhancement of critical core banking and business applications. This is a hands-on leadership…

Closed listing

Maximus

Sr Manager - Proj/Prog

Augusta, ME, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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