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Added 11 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 11 mins ago
Sr. Manager. Revenue Technology
Neptune Technology Group Inc.
Tallassee, AL
As the Sr. Manager, Revenue Technology, you will act as Business Process Owner (BPO) for Neptune's CRM system, setting the direction for the go-to-market technology backbone that Revenue…
Added 11 mins ago
SUPPLY TECHNICIAN (T32)
Army National Guard Units
Montgomery, AL
…items listed within standard supply classes. Processes the manager's review file daily and reconciles all records, monthly, between SARSS 1 and SARSS 2 to ensure validity of the stock…
Added 11 mins ago
Systems Administrator – Kiteworks
SitusAMC
Montgomery, AL
…delays and outages. Other activities as may be assigned by your…
Added 11 mins ago
C
Test Analyst - QNXT
Cognizant
Montgomery, AL
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 11 mins ago
Vice President, Cloud Platform Engineer
SitusAMC
Montgomery, AL
…expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 15 mins ago
CADD Manager/Senior Designer
Atlas
Plymouth Meeting, PA · PA
We are seeking a CADD Manager/Senior Designer (ENG Design Technician 4) to join our Plymouth Meeting, PA team! Come join us!
Added 18 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Jefferson City, MO
+ Drive the development and implementation of automation solutions to remove "toil", streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 18 mins ago
O
Partner Field Marketing Manager, Alliance & Suite Accountants
Oracle
Jefferson City, MO
- $76,800 to $122,900 USD / year
Partner Field Marketing Manager, Alliance & SuiteAccountants About the Opportunity
Added 22 mins ago
Technical Lead
City of New York
Brooklyn, NY
…City agencies while leveraging modern engineering practices, automation, and AI-driven capabilities. This role is ideal for a hands-on technologist who thrives in a fast-paced environment…
Added 24 mins ago
Engineering Manager, DevOps & Platform Engineering
Ford Motor Company
Dearborn, MI
We’re looking for an experienced Engineering Manager to lead and grow our DevOps team . This leader will shape the team’s direction, strengthen its operating practices, and help engineering…
Added 1 hour ago
VH
Lead Medical Support Assistant - Community Care
Veterans Health Administration
Location Negotiable After Selection
- $64,771 to $84,204 USD / year
- Utilizes a full range of office automation skills and techniques (i.e., word processing, spreadsheets, graphics, data base management, etc.) in order to assist in providing clerical,…
Added 1 hour ago
AN
SUPERVISORY LOGISTICS MANAGEMENT SPECIALIST
Army National Guard Units
Carson City, NV
- $99,218 to $128,987 USD / year
…management, material management, transportation, and logistical automation. Reviews, analyzes and issues directives and procedural instructions received from higher authority. Formulates or…
Added 1 hour ago
OO
Data Analyst
Office of the Director of National Intelligence
McLean, VA
- $121,785 to $158,322 USD / year
Experience providing technical advice or subject-matter expertise on data analytics, automation, program evaluation or business process improvement initiatives.
Added 1 hour ago
VH
Medical Support Assistant
Veterans Health Administration
Vancouver, WA · Portland, OR
- $40,512 to $66,144 USD / year
Added 1 hour ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Albuquerque, NM
- $91,529 to $141,858 USD / year
Receives general program assignments from a supervisor or higher-level manager. Assignments are stated in terms of priorities, overall objectives, and boundaries. Completed assignments are…
Added 1 hour ago
VH
Clinical Laboratory Scientist (Laboratory Information Manager)
Veterans Health Administration
Charleston, SC
- $107,048 to $139,166 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 hour ago
VH
Clinical Laboratory Scientist (Laboratory Information Manager) - ATC
Veterans Health Administration
Minneapolis, MN
- $127,286 to $165,474 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 hour ago
AN
TITLE 32 RANGE OPERATIONS MANAGER (MI Camp Grayling)
Army National Guard Units
Grayling, MI
- $74,678 to $97,087 USD / year
…purpose of this position is to serve as a Range Operations Manager with responsibility for live fire training facilities and impact areas; serving as an advisor on all matters pertaining to…
Added 1 hour ago
VH
Management and Program Analyst
Veterans Health Administration
Location Negotiable After Selection
- $89,508 to $138,370 USD / year
…the network. Experience in developing and refining VISN-wide program interrelationships, and healthcare operations metrics. Applying management and program analysis principles, techniques,…
Added 1 hour ago
VH
Pharmacist/Clinical Pharmacist
Veterans Health Administration
McAllen, TX · Harlingen, TX · Corpus Christi, TX
- $127,590 to $175,945 USD / year
…Rate of the Grade). This is at the discretion of the hiring manager to request and may not be offered until Medical Center Director Approval is…
Added 1 hour ago
VB
Management and Program Analyst
Veterans Benefits Administration
Salt Lake City, UT · Washington, DC · Indianapolis, IN · Philadelphia, PA · Saint Paul, MN
- $63,795 to $118,204 USD / year
…procedures. Provides quality oversight and routine audits of all automation activities to ensure automation processes and payments are compliant with established policy and procedures…
Added 1 hour ago
VH
Pharmacy Technician
Veterans Health Administration
Johnson City, TN
- $53,232 to $69,203 USD / year
Utilizes automation dispensing equipment available to pharmacy staff following all safety, maintenance, and QA procedures. Reports automation malfunctions timely to the supervisor as…
Added 1 hour ago
VH
Pharmacy Supervisor-Outpatient Operations
Veterans Health Administration
Riverview, FL
- $138,333 to $179,836 USD / year
Will solve problems, coordinate, and organize responsibilities to maximize outcomes in the automation program. Provision of automation pharmacy service for optimal medication distribution…
Added 1 hour ago
VH
Pharmacy Supervisor-Outpatient Operations
Veterans Health Administration
Riverview, FL
- $138,333 to $179,836 USD / year
Will solve problems, coordinate, and organize responsibilities to maximize outcomes in the automation program. Provision of automation pharmacy service for optimal medication distribution…

Closed listing

Maximus

Sr Manager - Proj/Prog

Honolulu, HI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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