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Senior Manager, Digital Distribution
Sony Interactive Entertainment (SIE)
San Mateo, CA
The Senior Manager, Digital Games Monetization will be instrumental in developing and executing commercial strategies that maximize revenue and digital share for independent publishers.…
Added 1 min ago
WF
(USA) Human Resource Manager (Fashion, Import, Jewelry, Regional, Wm.Com Campus, Returns)
WMT Fulfillment Service
United States
- $84,000 to $126,000 USD / year
…writing eg customers suppliers associatesDrive and implement the business plan for area of responsibility to achieve facility goals eg production quality safety and implement operational…
Added 2 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee (Bilingual Preferred)
Republic Finance, LLC
Denton, TX
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 2 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Zachary, LA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 2 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Baton Rouge, LA
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 12 mins ago
Financial Strategist
Panasonic
De Soto, KS
…activities include overseeing the development of the annual business plan, conducting the monthly financial forecast, presenting the monthly financial results, and establishing financial…
Added 12 mins ago
HR Business Partner I
Panasonic
De Soto, KS
The Human Resources Business Partner 1 (HRBP 1) supports employees and leaders by executing core HR processes, providing HR guidance, maintaining data integrity, and ensuring consistent…
Added 16 mins ago
Program Planning Manager - Level 2
CORP-Corporate Office
United States
…the place for you. Northrop Grumman is currently seeking a Program Planning Manager – Level 2, to join our…
Added 21 mins ago
Territory Manager - Personal and Small Commercial Lines (P&C Insurance - Western VA)
Nationwide Mutual Insurance Co.
VA
As a Territory Manager - Personal and Small Commercial Lines, you will lead profitable growth across an assigned territory by developing and managing relationships with agencies and other…
Added 21 mins ago
Consultant, Workforce Management Analytics
Nationwide Life and Annuity Insurance Co
OH · AZ
…forecasting, automation, and optimization solutions that support business units' growth and transformation. This role integrates multiple disciplines to improve forecasting accuracy,…
Added 21 mins ago
Territory Manager - Personal and Small Commercial Lines (P&C Insurance - Western TN)
Nationwide Mutual Insurance Co.
TN
As a Territory Manager - Personal and Small Commercial Lines, you will lead profitable growth across an assigned territory by developing and managing relationships with agencies and other…
Added 23 mins ago
Store Manager
Barnes & Noble Education
WEST LIBERTY, WV
The Store Manager is the leader of the campus store, responsible for the overall success of the business by delivering an exceptional customer experience, driving financial performance, and…
Added 23 mins ago
Program Manager III, NPI Operations, Machine Learning
Google
Sunnyvale, CA
As a New Product Introduction (NPI) Operations Program Manager, you will be the primary Operations/Supply Chain interface to the development and deployment teams with the responsibility for…
Added 23 mins ago
Technical Program Manager III, Software Tools
Google
Austin, TX · Addison, TX · New York, NY · Reston, VA · Seattle, WA · San Francisco, CA · Sunnyvale, CA
We are seeking an experienced Technical Program Manager to lead platform operations, feature delivery, and production support for our enterprise Governance, Risk, and Compliance (eGRC)…
Added 24 mins ago
SA
Supplier Quality Specialist - Propulsion (R6585)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex supplier-quality issues, improve supplier capability, and reduce quality and…
Added 24 mins ago
SA
Supplier Quality Specialist - PCBA (R6587)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex supplier-quality issues, improve supplier capability, and reduce quality and…
Added 24 mins ago
SA
Supplier Quality Specialist - Machining (R6584)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex supplier-quality issues, improve supplier capability, and reduce quality and…
Added 24 mins ago
SA
Supplier Quality Specialist - Harnessing (R6588)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex supplier-quality issues, improve supplier capability, and reduce quality and…
Added 24 mins ago
SA
Supplier Quality Specialist - Composites (R6586)
Shield AI
Seattle, WA
- $106,000 to $159,000 USD / year
…partner closely with Supply Chain, Engineering, Manufacturing, Operations, and Program teams to resolve complex supplier-quality issues, improve supplier capability, and reduce quality and…
Added 24 mins ago
Microsoft Intune and Enterprise Mobility SME
Ignite IT
Remote, United States
Experience with Android Enterprise, Apple Business Manager, Windows management, enterprise app distribution, certificate infrastructure, and Conditional Access.
Added 24 mins ago
Junior IT Asset Management Technician
Ignite IT
Washington, DC
Ignite IT is seeking a Junior IT Asset Management Technician to support the daily operations of an enterprise IT Asset Management program. In this role, you will be responsible for…
Added 25 mins ago
General and Operations Managers
IESE Solutions
El Segundo, CA
IESE Solutions is seeking General and Operations Managers to support the U.S. Space Forces mission of delivering warfighter capability via the Space Systems Command (SSC) directorates.…
Added 25 mins ago
U
Senior Account Manager, Grocery
Upside
Remote, United States
- $121,000 to $152,000 USD / year
Upside is adding a Senior Account Manager to own a mixed book of grocery retailers, a set of strategic mid-market accounts plus a tail of smaller (SMB) accounts, in our fast-growing grocery…
Added 33 mins ago
VC
Vans: Assistant Manager - West County Center
VF Corporation
Des Peres, MO
- $22 to $31.5 USD / hour
As the Assistant Store Manager, you will lead, develop, and motivate a team of Brand Advocates to deliver consistent, best-in-class customer experience that reflects our brand values and…
Added 34 mins ago
DIRECTOR OF PROTOCOL
Air Education and Training Command
Maxwell AFB, AL
…University (AU); to serve as the senior protocol expert and program manager to the AU Commander/President, Vice Commander, and to all echelons of AU and tenant organizations at Maxwell AFB,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Honolulu, HI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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