Jobs in the United States

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Added 2 mins ago
OPERATIONS PROGRAM SPECIALIST
State of Arizona
FLORENCE, AZ
…is hiring individuals with supervision experience to oversee workforce participants and/or inmates' activities at ACI sites and in the community. This role involves supervising production…
Added 2 mins ago
Senior Dealer Relationship Manager - Vice President
JPMorgan Chase
Kingman, AZ
As a Senior Relationship Manager in Chase Auto, you deliver exceptional value and a best-in-class financial partnership for Maserati, its retail locations, and consumers by driving adoption…
Added 2 mins ago
Associate, Travel Sales Manager I, Chase Travel
JPMorgan Chase
Kingman, AZ
As a Associate, Travel Sales Manager I, Business Development in Chase Travel , you will drive new business across small, medium, and enterprise clients by owning the full sales cycle - from…
Added 2 mins ago
Senior Associate, Travel Sales Manager II, Chase Travel
JPMorgan Chase
Kingman, AZ
…achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage,…
Added 2 mins ago
Supervisory Health Care Education Specialist
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 2 mins ago
Biomedical Technician
Fresenius Medical Care
Goodyear, AZ
…as well as a leadership path from Area Technical Operations Manager, Regional Technical Operations Manager, and Senior Director Technical Services, overseen by a Vice President of Technical…
Added 2 mins ago
Branch Operations Lead - Yuma West Branch- Yuma, AZ
JPMorgan Chase
Yuma, AZ
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 2 mins ago
Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
Tempe, AZ
Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting…
Added 2 mins ago
Vehicle Remarketing - EV Brand Manager
JPMorgan Chase
Tempe, AZ
…directly with manufacturer partners and internal teams to design programs that deliver measurable results. If you thrive at the intersection of strategy, analytics, and relationship…
Added 2 mins ago
Senior IT Manager -Manufacturing Digital Transformation
Medtronic
Tempe, AZ
We are seeking an experienced, results-driven Senior IT Manager – Manufacturing Digital Transformation to lead the strategy, delivery, modernization, and operational excellence of digital…
Added 2 mins ago
Night Shift Supervisor
Howmet Aerospace
Tucson, AZ
…Production Supervisor. Under the direction of the Operations Manager, this position is the first level of authority in the workplace by providing leadership, coaching, and clear direction…
Added 3 mins ago
Sr Manager - Proj/Prog
Maximus
Phoenix, AZ
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 3 mins ago
SO
STATEWIDE PROGRAM MANAGER
State of Arizona
PHOENIX, AZ
- $85,000.03 USD / year
DES is seeking an experienced and highly motivated individual to join our team as a Statewide Program Manager with the Workforce Development Administration (WDA). This position is…
Added 3 mins ago
Digital Content Coordinator
State of Arizona
PHOENIX, AZ
…check us out and see what we’re all about! Consider joining our workforce today. AZGFD celebrates the diversity of Arizona's people, landscapes and of course, wildlife. However you choose…
Added 3 mins ago
A
PICU Registered Nurse (RN)
Amergis
Phoenix, AZ
- $3,449 USD / week
patients and is responsible to the Clinical Manager or client facility
Added 3 mins ago
Manufacturing Manager - Training
GE HealthCare
Phoenix, AZ
The Training Manager leads the site-wide training strategy to build workforce capability, accelerate onboarding, and support operational excellence. This role oversees training program…
Added 10 mins ago
UR
Biomedical Technician
USA Renal Care Group Inc
Canton, IL
- $18 to $30 USD / hour
…as well as a leadership path from Area Technical Operations Manager, Regional Technical Operations Manager, and Senior Director Technical Services, overseen by a Vice President of Technical…
Added 34 mins ago
Senior Engineering Manager – Industrial Equipment Manufacturing Corona, California | On-Site
Direct Line Workforce Solutions
Corona, CA
Senior Engineering Manager – Industrial Equipment Manufacturing
Added 35 mins ago
Biolife EMT - $3,500 Signing Bonus
USA - 3387 BioLife Plasma Services, LP
MO
…and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist to support plasma center…
Added 40 mins ago
Human Resources Generalist
CDR Companies
Warrendale, PA
Assists with enrollment and processing of other company benefits programs including paid-time off programs; furlough programs; and employee anniversary and recognition programs.
Added 40 mins ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
…third‑party Owner’s Engineers. This role will guide QA/QC and FAT programs, resolve technical RFIs/NCRs, and oversee commissioning and operations handover – while developing standards,…
Added 40 mins ago
HR Operations Manager
Procon Consulting
McLean, VA
Procon is seeking an experienced HR Operations Manager to oversee day-to-day HR operations, with primary responsibility for benefits administration, payroll coordination, employment…
Added 40 mins ago
Account Manager I
Healthcare Management Administrators
Bellevue, WA
As an Account Manager at HMA, you are the trusted partner for both clients and brokers building strong, lasting relationships and ensuring everyone feels supported. You’ll work closely with…
Added 43 mins ago
CO
Licensed Psychologist Manager, Corrections - SCI Mahanoy
Commonwealth of Pennsylvania
Frackville, PA
- $89,996 to $136,842 USD / year
The Department of Corrections (DOC) is seeking a Licensed Psychologist Manager who is eager to bring strong leadership, clear focus, and meaningful purpose to psychological services. In…
Added 43 mins ago
CO
Sales Associate (Part-Time) - Shoppes at Dilworthtown Crossing, Dilworthtown Road, West Chester
Commonwealth of Pennsylvania
West Chester, PA
- $17.88 USD / hour
- Part-time
…the minimum can discuss their availability with the General Manager. There is the opportunity to work up to 32 hours per…

Closed listing

Maximus

Sr Manager - Proj/Prog

Columbus, OH, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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